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Christy of Monrovia CA (08/12/08)
I SAW AN AD IN THE INTERNET AND SAID THAT TO PUT 1300 DOWN ON A BRAND NEW CAR EVEN WITH BAD CREDIT AND WE DID BELIEVE IT AND WE GOT THE CAR AND THE FINANCE MANAGER SAID WE CAN BUY THE CAR WITH THE SAME DOWN AND WE SAID OK. AND WE TOOK THE CAR HOME AND ALMOST A MONTH WE HAD THE CAR BUT NEVER HEARD FROM THEM ABOUT THE FINANCE AND WE CALLED HIM AND HE SAID DONT WORRY I WILL FIND SOMEONE ITS 99% GUARANTEED YOUR APPROVED EVEN THOUGH THEY KNEW WE HAD BAD CREDIT AND THEY LIED AND I HAD TO TURN IN MY CAR AFTER HAVING IT FOR A MONTH AND I GOT SO ATTACHED TO IT AND EVEN FOUND A SECOND JOB SO I CAN PAY IT OFF. WHY PROMISE AND NOT FOLLOW THROUGH . I CANT STAND BAD BUSINESS. I HATE THEM FOR IT . NEVER BUY A CAR FROM THERE BECAUSE THEY LIE TO YOU .
NOW I HAVE TO QUIT MY NEW JOB CAUSE I CANT GET TO MY JOB NOW WITHOUT THAT CAR AND THEY CAUSE US PROBLEMS AT MY OTHER WORK TOO SO THEY COULD ACCOMIDATE ME. ITS NOT RIGHT.
J of Lakewood CA (02/21/08)
We bought our Odyssey brand new in 2001 because we had heard of Honda's rep for quality. At 14,000 miles the brakes began to make noise like they were down to metal. We took the van in to find out it needed new brakes. The service manager told us the Odyssey was heavy and would go through brakes quickly. After reasoning that if we had known of this problem we would not have bought this model, the service manager agreed to change the brakes for free (probably knowing he was getting off easy knowing about the transmission problems to come). We hit 40,000 miles and we noticed a leak of transmission fluid on our driveway. My wife took the van to the dealer three times each time they told her it was an oil leak caused by a loose pan bolt or bad gasket. The leak continued then I took it to Norm Reeves in Cerritos and told the service manager that the fluid leaking was transmission fluid and not engine oil. Finally they aknowledged us. One day later we were told they needed to replace the transmission. We now have 86,000 miles and the leak came back but now with a shutter while driving on the freeway. Norm Reeves Honda said the seal between the transmission and the differential was leaking and it was not the transmission itself. My mechanic told me that the seal goes bad mostly because a bearing has gone out in the trasmission. After letting the service manager know we knew that the dealer again said they would replace the transmission. If we didn't push they would have just changed the seal and hope it would last until after the warranty had passed.We're now looking to replace the Odyssey with a Toyota. I would like to think companies making that much money would have some integrity to not sell a product they know is going to fail and to at least be responsible to repair or fix the defect without further cost to those customers who trusted them.
Edgar of Cerritos CA (12/24/07)
Norm Reeves Cerritos is a ripped off. Bought used CRV and signed contract that says after 12/9 if payment not received in full, will send financing with American Honda. Finance Mgr. knew I was financing with a credit union. Credit Union check was received by Norma Reeves on Dec. 10th, Monday (since Dec 9th was a Sunday) and didn't honor the check. Send the financing to American Honda anyway. Found out after a letter from Honda advising me that they are reducing the interest rate after review. Lowering the rate is unheard off. They were trying to steal the financing from the credit union by not honoring their check. No courtesy call from Norm Reeves or anything. What a ripped off.
After four Honda cars I bought through the years, this will be the last I will deal with Norm Reeves or for that matter, Honda.
Gustavo of Whittier CA (10/22/07)
I purchased a 2007 honda accord at norm reeves honda dealer in cerritos. I signed the contract and I thought it was legal and binded. Five days later a get a call from the finance department and I was told that my credit was not as good as they thought. I spent four hours in the finance department and was very opena and clear about my credit rating. Now that are breaching my contract and are increasing my APR by 6 percent and are demanding that I put a few thounsand down, I have have offered to return the car but thaty have refused. I
I felt I was mislead to beleave that I was able to purchase the car with the contract i signed. Now I fell humiliated and now I may have to give back a car I really liked. I'll have to explain to my family and friends why I lost the car. Norm reeves honda has been a horrible experience.
Brianna of San Diego CA (09/04/07)
I knew exactly what I wanted, I was looking for a 2007 Honda Element SC Automatic in Black. I was calling dealers checking to see if they had the car in stock. I called Norm Reeves Honda in Huntington Beach and spoke with a salesman named Julian who informed me he had the car and talked about how big and wonderful the dealership was, I almost hung up because I was tired of hearing him toot his own horn?.
I asked him if he does price matching and he transferred me to a manger named Charlie. Now Norm Reeves advertises on their website that if you buy a car and find it lower within 5 days they will refund the difference or you can give the car back, that sounds like a price match to me. I informed Charlie the exact model of car and price I wanted matched ($20,900). Now Charlie assured me that he had the car in stock and if I could provide documentation from the other dealer he would match that exact price.
So I called up a competitor who I knew was offering great pricing, Honda of Santa Ana. Alex (a very helpful salesman) sent me over the quote via email. It says:
My name is Alex Akhvan I am the Internet Sales Manager assigned to assist you with your automotive purchase. The retail price for the 2007 Honda ELEMENT SC A/T is $24,090.00. Your Honda Santa Ana Internet Special price, including destination charge, is $20,900.00 plus tax and fees.?
So I email it to Charlie and waited for a return call. About 15 minutes later Julian calls and says he has my quote for the car, $21,900. I said no, Charlie said he was doing a price match, so he put me on hold to go find out and then Charlie picks up. He says he cant match the price and $21,900 is the lowest he would go. I began to get frustrated and reminded him that he said all he needed was proof of the price and I provided him that, so he put me on hold and another man (who Im assuming is Charlies boss) picked up the phone. He reconfirmed that they could not go lower than $21,900 and proceeded to tell me they didnt even have the car in stock! I asked for clarification and got some runaround story saying they thought they had it but they didnt and it probably got sold, blah, blah, blah. But if a customer asks for a specific year, model, trim, and color wouldnt you confirm you have the vehicle? I guess thats not how Norm Reeves operates.
I felt very deceived and unhappy about the way it turned out. The last question I asked the man I believe to be Charlies boss before hanging up was if I had bought a car from his dealership and had given him the lower quote to match what would he have done? He said he would have taken the vehicle back, that they would not have given me the difference in cash. So be warned of the giant loophole in their low price guarantee, if you find a lower price and want to get the difference the dealer has to approve first, or else they just take the car back, not much of a guarantee.
Carie of Costa Mesa CA (08/22/06)
I found an Accord I liked on the internet sales department at Norm Reeves and contacted them. Once there an appraiser was sent to look over my 2002 Explorer that has 53,000 miles on it. Pretty much a showroom condition SUV in my opinion. Before going there HB Nissan offered 10,500.00 as a trade and I did not think that iit was enough. Blue book was 14,900.00 as a trade in. Once we sat down to do all the paperwork at Norm Reeves Honda they announced to us that they would give us 5000.00 trade in value. No real answer though on why they were insulting us. We thanked them for allowing our time to be wasted and the salesman wasted no more of his own time in hooking his next fish instead of giving us any answers. That was a good waste of a few hours. I think I will get a Toyota instead... Thanks Norm Reeves!
Angela of Pico Rivera CA (12/27/05)
I went to Cerritos auto square and ended up at Norm Reeves Honda. We told the salesman Martin, who at first was very helpful, that we had no intentions of putting money down nor did we have a trade in, he went round and round to get our business and we finally decided on a payment and went to financing we signed the paperwork and left. On the ELEVENTH day i received a letter that they hadnt found a bank to accept the contract under the financial terms we had agreed on and the car would have to be returned.
I called back and the lady who had dealt with us was on vacation. I spoke to someone named Sal who basically told me they were still working on finding a bank but legally they had 10 days to find someone so they sent the letter to cover themselves to have more time to find a bank, I told him he had 2 more days because I didnt like the fact that I had the car for almost 2 weeks and now they were pulling this on me and telling me after 2 weeks that it might have to go back, it shouldnt have taken THIRTEEN days to handle this.
Shane of Aliso Viejo CA (05/23/05)
I went to the dealership with my dad to buy a car and he would co-sign. They showed us a 1998 GMC Jimmy and said this is a great car one owner and it runs GREAT! They lied, as in 9 months I have owned the car, it has cost me $1,657.83 +++ in repairs. It doesn't run now and has broken down on me so many times. I am a college student and work a full-time job and have spent my savoings bonds from my grandmothers will to repair the car. I called the dealership and told them about my chronic problems with the car, and they said, come in, we step up behind our cars.
When I went back to the dealership with my mother we were treated like liars by the salesman, who said why didn't the repair shop fix it right? I asked them if they had the service records records on the car, namely the 100,000 mile service, as it was implied that was since without that service it would not run great. They did not and still have not provided any documentation. They told me if I wanted to bring the car back I would have to pay out of pocket $2,000 and they would give me a great deal on another car.
Great deal must be their inside joke for taking advantage of the customer. The sick part is they seem to reallly enjoy the power rush they get from tricking a customer and leaving them screwed.
Kim of Temecula CA (06/14/04)
I took my car in for warranty work (a noise in the front of the car that only happens after the car has been driving for about 10 minutes). They just did a brake estimate, charged me $39.00 and did not drive my car for 10 minutes. They couldn't possibly have, it only had one mile put on it when I got it back. They also informed me that they had charged my battery. I don't know why they did that as I had never had any problems with my battery. Well the next day my battery was totally dead. It didn't gradually die as batteries tend to do, it just was dead.
I don't know what they did to my car but I'm not very happy with them. It seems like they just wanted to make money from me (by charging me $491.00 for a brake job, which I declined). They did not check my noise, they couldn't have. I am very upset, I will never go back to this dealer again.
Tj of Long Beach CA (09/09/03)
I want to warn other consumers who test drive cars at Norm Reeves Honda in Cerritos. If you are asked for your home phone number when test driving a car DO NOT GIVE IT! I gave the guard my # as the sales person and I were leaving the lot for a test drive since he asked me for it. I assumed it was some sort of requirement for taking a car of the lot. Within a week or so, I was receiving multiple telemarketing calls. It is my belief that they sold my number to a marketing firm without my approval. In the future, they should let you know that you number may be sold for other purposes and give the consumer the option to not share information.
Lisa of Long Beach CA (06/14/03)
I purchased a 2001 Civic LX new and was sold a bill of goods by the salesman,who promised me a cd player and mats in the price of the car. I then went to the finance associate and was sold a warranty package that was so outrageous I am glad that the car was not ready for delivery as promised. I went in the next day to have a talk with the finance manager about canceling the deal.This is because I went online and got Norm Reeves internet department to give me a cheaper deal on the same car, and I found an extended warranty website that could cut hundreds of dollars off of the price.
He told me that I had signed a contract and would have to stick to it. I told him that if he did not agree to my terms that I would not take delivery of the car. the previous $ amount of the purchase was over $22,000. I got him to give me price that the internet associate emailed me,to give me the extended warranty and the alarm for $300. This brought the car purchase price to about $16,000. What a difference.
Then the first week I heard a air leak noise and took it in for them to reseal the front windsheild,I have then had it in on numerous occasions for the grinding noise in the front end (which they say is normal), I have had it in for other problems and I was even told that it needed a wheel alignment when it did not need one. They said it was a mistake on the part of the technician. The most recent was the doorlock assembly, the moldings, and the rear tail lights holding water. They said that it is normal to have water under the tail light assembly! They messed up my door panel when servicing the locks, and even lost my keys! I had to come back for the work when the parts arrived.
James of Whittier CA (02/27/03)
This past weekend I took my car in for its 10000 mile checkup. I complained of rattles or loose wires in the panel that runs down the windshield, and a front end that virbrates at higher speeds. I droped off my car for a over night service at 12:30 PM on Firday later that evening I received a call that they would need my car untill at least noon the next day. I should have been able to pick this up by 7:30 AM. Any how when I did pick up my car all they did was the 10000 mile check. They did not fix the front end issue or the loose wire issue. everytime I take my new car in they either can get it done in time or they do not complete the work requested. This time I noticed that the person who wrote up the ticket failed to even put down the complaints.
Alyssa of Huntington Beach CALIFORNIA (09/22/02)
I took my 2000 Passport to Norm Reeves HB in early August due to a noise it was making when shifting gears and a pulling feeling. They were unable to duplicate the sound. Approx. one week later my car began to smoke, we returned a second time and still they were unable to duplicate the sound that it was still making, and told me a cap had fallen off the transmission, thus causing it to leak and smoke. I had to leave it over night to wait for the part in the night drop. The following weekend, same noise. This time we took it in and the service manager drove with my boyfriend and my father and finally heard the noise. So, diagnosis, I need a new transmission.
I have been placed on a list of 9 people waiting for transmissions. They could not give me any time frame for this work. Not even a ballpark, could be a week, could be a month, they have to manufacture it, so we really can't tell you. I later contacted them about a loaner car or the possibility of a rental at their expense. Naturally this is not a service that they provide. Service Manager said he would speak to his supervisor, and they did end up providing me with a rental car. When I went to the rental car agency, they offered me a Metro and said I was required to pay for my own insurance. So, on top of a car that I am not currently driving, but paying $440.00 a month for, I am also paying my regular insurance $126.00 monthly, and $12.00 a day for rental insurance. It has been 18 days that I have had a rental car. I sugned off on the insurance for it Friday, because I can no longer afford it.
Madhu of Cerritos writes:
I had a very bitter experience at Norman Reeves Honda. I had gone car shopping with my wife and two friends. As soon as we entered the lot, a salesman approached us. His name is Thomas L. He asked us what kind of car were we looking out for. I replied that we were interested in buying a new car. As soon as he heard the word "new", he gave us a very dirty look. It was the you-can't-afford-it kind of look.
I never knew that the color of my skin would be the deciding factor for buying a car at Norman Reeves Honda. I may be dark in complexion (Indian) and young (25). But my family (my wife and I) annual income is $140,000. I work for one of the oldest companies in CA. So affordability of a 20,000 car should the last thing on my mind. I was thinking of buying a Honda and not a Rolls Royce!
Then I told me that I have done a fair bit of homework and have come down to two cars -- Honda Accord EX V6 Coupe and Honda Prelude. And that the deciding factor would be the test ride.
Thomas L bluntly told me that he couldn't give me a test ride since I am not sure of the model I wanted to buy. I told that a test ride is exactly what will allow me to make my decision. He told me that he'd just let me try just one of them out! So I told him that I would like to test the Honda Prelude.
Thomas came back with the keys and when my wife wanted to ride with us, he was really harsh. He reluctantly let her in. He did not let us drive the car for long. I was allowed to drive only for two blocks. During the drive I had asked him couple of questions regarding the car. These questions were given a deaf ear by Thomas L.
Once we came back, I asked for his business card so that I could contact him. He refused to give it to me.
In my last 25 years, I had never faced so much humiliation. I was all set to buy the car this weekend. Now I am not too sure. In fact we wanted two cars (one for my wife too). I certainly do not want to base my decision on the behavior of a salesman. But I definitely will not consider buying a Honda till I get a good reply from the company regarding the act of racial discrimination performed by their salesman.
It was ironic that we had driven to Norman Reeves in my friend's Honda Civic. Honda might be surprised by the number of Indians who buy a Honda.
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