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Saab • Saab Owners Not Impressed by Aeronautical Heritage • Consumer Complaints

Sam of Short Hills NJ (01/19/07)
Actually, I never had any of the problems described on this site with Saab being a horrible little car. My car is about 1 year old and has about 10,000 miles on it. I lost my key like a few users complained, and was told it was a computer key so the car was virtualy not able to be stolen. The key was quoted as costing 109 to replace, the actual cost was 98, less than promised. The key was delivered within the week and the car continues to run fine.

I love the saab and would buy another. My Acura TL on the other hand, was a horrible car.

Dawn of Hicksville, NY January 16, 2007

Dawn of Hicksville NY (01/16/07)
I needed a replacement key and they did not explain to me about the smart key system. They did not explain that they would have to put in a new electronic theft sytem. They quoted me at 700 dollars then when I went to pick up my car they said it was 1600 dollars.

I was never contacted or did I ever give permission for them to do any more work on my car. They replaced two headlights with out permission. When I could not afford to pick up my car, they would not even allow me to get the items in my car. They told me I could contact a locksmith if i wanted the important documents in my car.

They allowed me to stand in full tears without explaining why the price was more than double what they quoted. They claimed no one was available to explain teh price to me. Then the next day a representative called and yelled at me as if I were a child. She said I was unreachable, which was a lie because they never tried to call me.

I was traumatized by this event and will never be able to buy a nother SAAB again. To top it off when I was finally able to get enough money to pick up my car...there were mud stains all over the mats. And they literally snatched the check from my hand and said nothing to me. Just grabbed the check and that was it. I had to find my car in the lot myself.

I had to pay double the price than what I was quoted for. There was mud stains on my floor mats.

Denise of Lancaster, PA December 28, 2006

Denise of Lancaster PA (12/28/06)
I purchased a 2002 Saab 9-3 in August of 2005. Since that time, my car has required the radiator be replaced twice because of Dex-Cool/anti-freeze leakage. Although the first replacement was covered under warranty, the second replacement was not. Since the dealer realized this was a unusual problem he offerend to split the 1,000 cost. How GM/Saab continues to overlook the problem is appalling.

The cost of replacing the radiator, including labor is approximately 1,000. Since this appears to be an ongoing problem, I expect to have to replace my radiator twice per year. I also expect to have additional problems with my gaskets, and/or heating systems. Unfortunately, I was not aware of the Dex-Cool problem when I bought the car, however since this is now a well know issue, I expect to feel further economic disadvantages when I trade or sell the car.

Paula of Mountaintop, PA December 26, 2006

Paula of Mountaintop PA (12/26/06)
I was in a near fatl accident when my Saab 93 convertible's cruise control did not disengage when I attempted to slow down when entering a construction zone. I stepped on the break and the cruise control would not release and the car continued at the same rate of highway speed. I entered a construction zone and was trapped between the construction vehicles and the traffic remaining in the other lane. I avoided hitting any individuals but was unable to avoid hitting a construction trailer. I stopped the car by grabing the emergency break and holding tight. The car was can opened from fender to fender. As the construction crew reviewed the damage to their vehicle they commented that if I had hit the trailer ramp a couple of more feet to the left and I would have launched the car up the ramp, flipped and down a ravine. I was lucky that I was unharmed and I did not harm any of the Penn Dot workers.

Suzonne of Wesson, MS December 4, 2006

Suzonne of Wesson MS (12/04/06)
In December 2003, I purchased my new 2004 9-3 Saab Linear Sport Sedan. On several occasions since then, the keyless entry failed to work properly and I was forced to gain entry by removing the protective cover assembly and insert the key into the door lock. I never thought much about it and remained confident that my 2004 purchase decision had been a good one. That changed one morning last month when my 9-3 Saab failed to start. The key wouldn't even turn in the ignition! The CD/stereo lights were on but that was it!

After buying a new battery and installing it, the car started and ran for 4 days. That was when the indicator light warned of an air bag malfunction. That day as I got in the car to start it and take it into the dealer to have it checked out, the car would not start. Again, the key would not turn in the ignition! My Saab was delivered to the dealer on Nov 4. Today is Dec 4 and I still do not have my car back. As late as today the dealer told me again that they can not find what is wrong with my car. Two weeks ago the service manager told me that he had even called import repair places in town to get advice and still they can't figure out what is causing the car not to start. After hearing this I became more concerned.

I decided to involve Saab Customer Service Center in Atlanta after the car had been in the shop over 1 week. After 4 weeks it has become clear to me that this help agency is ineffective at best. After talking with 4 different agents in that office I was called by a Customer Service supervisor. The positive outlook I had that day was short lived when the customer service supervisor failed to call me as he told me he would. Each time, I have had to intiate the phone call to find out what, if anything has been done to reach resolution or fix my car. All confidence that I once placed in the car, the maker and lastly, the dealer has been lost. I truly believe that the problem with owning this car is bigger than I could have imagined. By the way, I have already paid the dealership hundreds of dollars for this repair and still do not have a car that runs.

Let me explain how this happened: The dealership called me and told me that they had put a new battery in the car and that it was running great! Although leary I went the distance (60 miles) to pick my car up and talk to the service employee. I asked for his assurance that the car would not do as it had before and run great on the new battery for a few days and fail again. They assured me that all was well the car was fixed! Two days later in my garage, the car was locked up and would not start. Again, the key would not turn in the ignition - no power.

Needless to say it was then up to me to get the car back up to the dealership! That was two weeks ago and today I called the Saab Customer Service supervisor and received old assurances that there is a technical engineering consultant available to the dealership service technician. The supervisor told me that the dealership had in fact been in touch with them about my car. I also called the dealership - again - today and was told that they still don't know anything and that each circuit check had to be followed by a 15 minute wait and this was the cause of the delay. I've done the math, this is my first import car purchase and it will be my last. Saab - what a mistake.

A. of Arlington, VT September 25, 2006

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