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Saab • Saab Owners Not Impressed by Aeronautical Heritage • Consumer Complaints

Anne of Arlington VT (09/25/06)
Two years ago, we bought a new Saab 93. In year 1, the battery died for no reason. In year 2, the transmission died for no reason. We also had recalls on the seat belts, brakes and keys. Now, I am trying to work with customer service to get reimbursed for a towing expense and have submitted a lemon claim. Noone from customer service will call me back. Between the hours spent out of work dealing with this car and the frustration of customer service, the only thing I'm sure about is that this is my LAST Saab.

Jayne of South Portland, ME August 23, 2006

Jayne of South Portland ME (08/23/06)
We have a 2000 saab 95 with 59,000 miles. Saab clearly states in their manual that THEY will pay for a timing belt to be replaced before 61,000 miles as they know they are faulty. Our car had a pulley jump timing due to the faulty timing belt and now they will not cover a thing and we have 7,000 worth of damage (we need a new engine). We have a 30,000 car with 59,000 miles with 7,000 worth of damage and NO WHERE to turn. A SAAB dealer in Southern Maine and SAAB corproation do not stand behind their product!! The car had not even gone in for its 60,000 mile service. These went prematurely and 3 other SAAB dealers ahve told us that SAAB should have covered this. SAAB corp said that their decision was final and we could not bring it anyhwere else for another opinion.

Michelle of Manalapan, NJ August 7, 2006

Michelle of Manalapan NJ (08/07/06)
I purchased a new Saab at the dealership in March. Since then my car has been in the shop 6 times. It has received 2 new radios, a new computer, and the heat/air does not work properly. The service department is extremely rude and unhelpful. I've been told my car is ready and went to pick it up when it wasn't; I have had service argue with me about how things operate; and have several sarcastic remarks made at me. At this point, the dealership has lost their Saab franchise and can only sell VW. I beg you never to purchase or bring your car for service at this facility.

Ross of Albany, NY June 5, 2006

Ross of Albany NY (06/05/06)
I live in Albany NY and own a Saab 9-3 vector/ aero 2003 I have had multiple problems with the car but even more problems with the dealer, Saab of half moon. At this point the car is parked outside my house and will not go anywhere. I had the ISM replaced a while back, which is where Saab's unique key fits into the ignition. They did not tell at that time I needed to have all my extra keys reprogrammed to the new key in order for them to work or I most certainly would have since I've been to the Saab dealer at least 40 times in the year and a half I have owned the car. No exaggeration either. SO at this point the car can not be towed because the steering wheel will not unlock and the key doesn't work. My dog chewed it but I have three other keys none of them will work since I wasn't told to have then reprogrammed.

They also can't tow the car because it is in a spot the tow truck cannot get into especially with the wheels turned sideways making it nearly impossible but I am also told that if I do get the car to them it will cost me close to 2,000 to have the ISM replaced for the second time and I will have to bear this expense because I should have known or checked the other keys to see if they worked? There is no info in the manual the only way I could know I needed to have my keys reprogrammed is from the dealer when they fixed the car? The car is still under warrant un drive able cannot be towed and will cost 2,000 to fix when it should all be covered under warranty. There is no loaner car available where do I go from here? I have a stack of service records from all my 40 visits for various problems to the dealer what can I do get out from under this incredible pain in the ass or at the very least get the dealer to honor their warranty and care that I am without a car and can not get the car to them? It was their own tow company who said he cannot get my car to the dealer so its as if they have written me off all together.

Jeff of Palm Springs, CA April 18, 2006

Jeff of Palm Springs CA (04/18/06)
What happened? What hasn't happened. In Jan of '05 I purchased a Certified Pre-Owned Saab from Santa Monica Saab. I figured...I have a warranty so all should be great, if needed. Well it being needed is an understatement. My Saab 9-3 convertible has been in the shop steadily for the past year. At 13 times, don't you think it's a bit ridiculous? Let's see...here's the list. ACC Panel goes in and out at random Courtesy lights pop out. Blown head gasket.  Blown rear main seal. Passenger window cracks as going up. Oil leak. Turbo pressure sensor cracked. Purge valve goes out. Air bag lights on emblem falls off. Fuel pump recall. Another oil leak...splitting hose hazard switch fell out, antenna broken,  broken engine mount seat came loose, SID missing portions of numbers, grill peeling, leather seat coming apart.  Saab won't replace cup holder. Broken power steering pump came apart. Airbag again. Ujoint/axle shaft replaced, a/c clutch rattling...going in for second attempt to replace struts. I'm 4,000 miles shy of coming out of warranty and DEATHLY afraid of this car after the warranty. The dealer makes no attempts to help me get out of this lemon nor does Saab as a company. I will NEVER recommend this car to anyone...even the loaner Saabs I get are pieces of crap. It took me 40 minutes to get the last one (an 05) started...ignition lock problems.

Douglas of Los Angeles, CA March 1, 2006

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