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Saab • Saab Owners Not Impressed by Aeronautical Heritage • Consumer Complaints

Kelli of Reading, MA October 31, 2005

Kelli of Reading MA (10/31/05)
Our Saab 9-3 was purchased new in April 2003. This car has been nothing but trouble ever since, and we dread the day the 3-year warranty runs out. Within the first year I investigated the Mass. lemon laws, and they are not far-reaching enough to give us much protection. The Onstar equipment was inoperable for months at a time, and went into the shop 3 times within the first year for service. Eventually they replaced the unit. The car would not restart at a gas station within the first 6 months or so; the ignition was just locked. Onstar was broken down again, so we could not use that feature. The Ignition was replaced that time. I took it up with Onstar many times and received no satisfaction. Eventually cancelled Onstar after 2 years. POOR service from them.

Earlier this year, the side passenger window fell, broke so it had to be fixed, the window was stuck open. Today one of the back windows is stuck the same way. This summer while on vacation in Maine the battery died suddenly. We jump started the vehicle but it kept losing its charge. We took it to a local Saab dealer in Maine who replaced the battery and expressed his sympathy and surprise, the vehicle had received so much service. This summer the Infotainment/radio system stopped working entirely. Last weekend the rear locks were going up and down all by them selves. I brought it in and they said they replaced the key fobs, but could not replicate the problem. Took the car home and by the next day the same stuff was occurring. Once last year one of key fobs was not unlocking the car for us. These are just the problems I can remember off the top of my head, without looking at the maintenance records. What is my recourse here? Anything at all?

Donyell of Detroit, MI October 24, 2005

Donyell of Detroit MI (10/24/05)
I have a 2003 Saab 9-3. In the last 2 1/2 years this car has been in the shop at least 13 times. Most recently in Feb 2005 the transmission went out on the car and that time they had my car for 5-6 weeks. In June 2005, the transmission went out again on this car. Today, Oct 24,2005 I start experiencing the same problems it stalled on me and it cut off the. Two weeks ago it would not start at my house. It had to be towed to the dealer. And in Jan or Feb in 2005, one of the coldest days of the year I didn't have heat. I had to drive for 20 minutes without heat to the dealership. I am frustrated with this car beyond no means.

Marc of Buffalo Grove, IL September 26, 2005

Marc of Buffalo Grove IL (09/26/05)
I leased a '03 Saab 9.3 Linear from Saab and The Saab Exchange in Lake Bluff, IL. When I took my Saab in for repair of at least 10 issues I was having, I would be told to pick up my car to find out they didn't work on almost all of the 10 items, just stating problem cannot be duplicated. After complaining to Saab and The Saab Exchange, I got no where. Eventually, took vehicle to Patrick Saab and they were no better, just basically going thru the motions.

Saab USA states that if the dealers can't find the problems, then there is nothing we can do. The dealers state we can't duplicate the problem and we didn't make it, we didn't break it and there is nothing we can do. The dealers are not even allowed to call or work with Saab on your behalf. Therefore, the consumer is left in the middle.

Problems have had or still have (would basically have them all if it weren't for the efforts of Motor Werks Saab)are: manual seat lowering on Its own several times and cannot be duplicated yet Motor Werks Saab put in 1,100 worth of parts trying to resolve the problem; squeeks and rattles - some resolved and some still occurring; terrible tires and handling; tires wore out at 11,000 miles (Pirellis); over 15 headlight and taillight failures; problem with radio preset on the steering wheel; transmission slipping; sulfur smell with the solution offered to use premium fuel when it is not stated in manual that you must use remium fuel.

You have another hour? The car has been to the dealers for repair over 25 times and I still have several of the issues and will never receive resolution to several of the issues.

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