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Saab • Saab Owners Not Impressed by Aeronautical Heritage • Consumer Complaints

David of Salem, NH March 24, 2009

David of Salem NH (03/24/09)
I am probably the WORST car owner. I have a 1999 Saab 9-3. I rarely buy new tires when I get flats, my oil change history isn't the best, and when something starts making a loud sound, I turn up the radio. This car has had fewer problems than my much more expensive Jetta, but I have still had some scares. My ORIGINAL lug nuts cracked and my wheel wedged under the wheel well in a gas station parking lot. I'd probz be dead if it happened a few minutes later(300 to drill out the cracked ones and replace w/ all new ones).

My A/C compressor died (700). 3 warped rims = 250 to fix. I notied my side mirror control melted the outside panel of my left mirror (scary). My tape deck stopped working. And I bought a manual on eBay on how to fix the computer display / clock (it involves an iron and improved it by 50%). I've needed brakes for probz a year, but still haven't replaced.

Kirk of Troutville, VA March 13, 2009

Kirk of Troutville VA (03/13/09)
I took my 2005 SAAB to the dealer because paint was peeling off the front and rear bumpers. The body shop manager said paint should not be peeling, and said talk to the business manager about gaetting it fixed under warranty. The car has a 4 year warranty. The manager looked at it and said he would conact SAAB. A week went by with no result, so I called SAAB directly. A week later they finally said that rock chips were making it peel..on the rear bumper too! The rear bumper has no rock chips. Front bumpers get rock chips all the time and don't peel.

The estimate to repaint both bumpers is 995.10. They indicate stripping all the paint is neccessary, because the factory paint is not bonded properly. How can they have it both ways?

Louis of Laguna Niguel, CA February 21, 2009

Louis of Laguna Niguel CA (02/21/09)
Now we know why Saab filed for BK. Who wants a car that keeps breaking. I Must have 30 services in years. The info panel was replaced and then when I opened the elec window the radio went off. I am sure you readers believe me.

Janine of Quincy, MA February 3, 2009

Janine of Quincy MA (02/03/09)
Both sets of keys to my 1999 Saab 9-3 were stolen. The dealer wants 1,600 plus towing to replace the twice module and make new keys. I'm not even sure if the car is worth 1,600. I know there have been lawsuits filed for this same issue with smart keys and also a complaint with the Federal Trade Commission about these costs. Locksmiths say these dealers make their codes and information dealer restricted so that there is no alternative. Isn't there anything that can be done? At least the successful smart key lawsuits have required some car companies to do a much better job of disclosing this information.

I have been without the use of my car for 3 weeks now while I try to see if insurance will cover (still 500 deductible). I do not have the money for this when my car is already 10 years old and needs plenty of other work. This impacts everything: career, personal, social and financial. Not to mention the stress and hours spent trying to find another answer.

Jim of East Amherst, NY January 31, 2009

Jim of East Amherst NY (01/31/09)
2007 Saab, new brakes needed at 16,000, today with 18,000 new tires, what's next? What I thought would be a very reliable, well designed and built product has turned out to be worse than a chevy vega from the 70's.

In the first 20,000 miles 1000 in repairs and everyone says, oh well normal wear, not under warranty, excuses for what I thought would be a very long term reliable car.

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