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Saab • Saab Owners Not Impressed by Aeronautical Heritage • Consumer Complaints

Justine of North Waterboro, ME January 31, 2009

Justine of North Waterboro ME (01/31/09)
I bought a used 1999 Saab turbo 9-3 in February 2007. Seemed to be in great condition, the girl who owned it before said she performed regular maintenance on it and drove it mostly on the highway.In the not-yet two years that I have owned the car, the battery has died, the fuel injector has failed, the air conditioning and heat have been broken from the get-go, the hazard light button fell out of the dashboard, the engine heat gauge does not function, the brakes have been replaced twice, the rotors have been replaced three times, i have had three bent rims and eight flat tires, various pieces of metal have dropped off the undercarriage, the transmission has been fixed, the automatic locks do not work, the trunk no longer unlocks, the belts have been replaced, all the hoses burst within a month of each other, the lights and displays inside the car do not function, the seatbelts require a struggle to unlock, the car occasionally starts itself when i remove the key, the key locks itself into the ignition, brakes work poorly, the belt-pulleys have literally snapped off, a ball-joint and arm has broken,the windshield fluid tank leaks but it doesn't matter since the fluid sprayers don't spray, and numerous springs, bolts, windows, bulbs, fluids, etc., have been repaired or replaced along the way.

I drive this car at the speed limit, about 30 miles a day. I do not hit things or drive recklessly-admittedly because I am now afraid that my car will crumble under me without my help. I got this car because it was supposedly one of the safest, most reliable vehicles to choose from. Not only is it far from being reliable or safe, only two dealers in my state repair Saabs, and the parts are many times more expensive than those of an equally junky American car.

Bill of Waterbury, CT January 30, 2009

Bill of Waterbury CT (01/30/09)
My Driver-side seat heater malfunctioned twice. It is covereded under the warantee of my Saab 9-3

I suffered 2nd degree burns the first timea and 3rd degree burns the second time. The burned area is about the size of an Eisenhower Dollar and has resulted in permanent scarring ( I take cumadin ).

Michael of Vienna, VA January 13, 2009

Michael of Vienna VA (01/13/09)
My Saab with 65000 miles is giving me troubles on an 0n-going-basis. First, my display in the dash board is not working. I can't read any displayed messages. (cost 700) The water cooler broke.(cost 400). The trunk locking mechanism broke (cost 300). Now the car won't stop sometimes! I could drive it for 1/2 hour to the store and come back and it would not start. (cost I don't know yet). I am tired and frustrated and tired.

Amount of time and money wasted. Not getting what I paid for! Dealer won't do anything other than charging me 95 an hour for the fix plus material. GM said it is not their problem. I did not manufacture the car. So whose problem is it?

Brian of Worth, IL December 20, 2008

Brian of Worth IL (12/20/08)
2003 9-3 Saab is the worst car I have ever owned!

Problem after problem after problem

Damian of Creedmoor, NC December 11, 2008

Damian of Creedmoor NC (12/11/08)
My 3-month old SAAB 9-3 sedan TURNED OFF while driving and resulted in a collision. The dealership was unable to reproduce the problem or detect the problem during their diagnostics. SAAB USA customer service has informed me today that without the engine code or a reproduction of the problem that SAAB will not claim any responsibility for the problem and is turning the car back over to me. I am shocked and APPALLED that a safety minded company like SAAB would make this decision. I questioned whether she realised that should this car ever be involved in a fatal accident due to this same problem if she could imagine the lawsuits against SAAB and GM.

I will not drive the car again or put my family at risk in a car with a KNOWN, yet undiagnosed safety problem that has already resulted in one accident. I can also not in good conscious sell the car without diclosing that the body damage is due to an unresolved safety issue - who would buy it? I am basically out a brand new car. I won't drive it and I can't sell it. I informed the rep that I am seeking legal assistance to stop all future payments on the car and will be suing SAAB for all damages, rental car fees, damage to other vehicle, my personal time and assoicated stress.

I've wanted a SAAB since I started driving in 1988. I can finally afford one and 3-months after purchase the car could have killed my family and SAAB wants nothing to do with it, but give me back a dangerous and damaged car.

I am a longterm GM customer having owned two Saturns, a Trailblazer, the SAAB and am restoring a 1980 Camaro.

My only hope to regain any faith in GM is that senior management above the customer service ranks are unaware of this situation and will remedy the problem now that they have been informed.

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