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Saab • Saab Owners Not Impressed by Aeronautical Heritage • Consumer Complaints

Damian of Creedmoor, NC December 11, 2008

Damian of Creedmoor NC (12/11/08)
My 3-month old SAAB 9-3 sedan TURNED OFF while driving and resulted in a collision. The dealership was unable to reproduce the problem or detect the problem during their diagnostics. SAAB USA customer service has informed me today that without the engine code or a reproduction of the problem that SAAB will not claim any responsibility for the problem and is turning the car back over to me. I am shocked and APPALLED that a safety minded company like SAAB would make this decision. I questioned whether she realised that should this car ever be involved in a fatal accident due to this same problem if she could imagine the lawsuits against SAAB and GM.

I will not drive the car again or put my family at risk in a car with a KNOWN, yet undiagnosed safety problem that has already resulted in one accident. I can also not in good conscious sell the car without diclosing that the body damage is due to an unresolved safety issue - who would buy it? I am basically out a brand new car. I won't drive it and I can't sell it. I informed the rep that I am seeking legal assistance to stop all future payments on the car and will be suing SAAB for all damages, rental car fees, damage to other vehicle, my personal time and assoicated stress.

I've wanted a SAAB since I started driving in 1988. I can finally afford one and 3-months after purchase the car could have killed my family and SAAB wants nothing to do with it, but give me back a dangerous and damaged car.

I am a longterm GM customer having owned two Saturns, a Trailblazer, the SAAB and am restoring a 1980 Camaro.

My only hope to regain any faith in GM is that senior management above the customer service ranks are unaware of this situation and will remedy the problem now that they have been informed.

John of Huntsville, AL December 8, 2008

John of Huntsville AL (12/08/08)
Engine blew at 72000 Saab said that they will replace (known defect) but I had to show all my oil change reciepts. I was in IRAQ and wife didn't keep. Cost to fix over 6K

Barry of Jacksonville, FL October 27, 2008

Barry of Jacksonville FL (10/27/08)
My 06 Saab 93 has been repaired for the same issue.. steering wheel lock mechanism failure 4 times now, and the loaner car they gave me this week an 08 93 with only 2400 miles on it just broke with the same message. I read about this online and apparently this is an EXTREMELY common issue with 06 Saabs that has not been recalled, and seems to never get fixed properly in many cars.

I have wasted several trips to the dealership and back and lost time at work so far, and there seems to be no end in site. Now I have a car that I owe money on that I cannot drive.

Terry of Chapel Hill, NC October 18, 2008

Terry of Chapel Hill NC (10/18/08)
Saab 9-3 convertible. Fire started under hood. Burned only the fiberglass lining under the hood. Mechanics said engine is sound. Cannot come up with an explanation except that a cigarette butt must have gotten caught under the hood and ignited the nonflammable fiber glass lining.

Cost 70 for towing. 200 for the car rental. 200 for the lining to be replaced. All out of pocket expenses. Warranty will not cover it because we cannot find a car malfunction.

Malcolm of Apo, OTHER October 9, 2008

Malcolm of Apo OTHER (10/09/08)
I purchased the vehicle new in October 2005. Its a SAAB 93 AERO. Within the first six months it was in the shop for 6 weeks wating for a thermostat. The part was warranty and i was giving a car until mines could be repaired. A few months later I had a problem with the windows not going all the way back up. That was the beginning of things to come. Every 3 months the service light light would come on and i would have to go to the shopp to get the computer program updated.

My last service was supposed to be good for one year but the oil quality was bad after 2 months. Then when the warranty ran out the vehicle coolant reservoir went bad a started leaking and I was told by a mechanic that this was a prroblem that SAAB was aware of but since it was no longer under warranty I had to pay for the part myself, that is after they ordered the part and it took 1 week to get in. Now it is in the shop with a battery problem wich turned into a problem with some part inside the engine wich turned into a problem with something to do with the power steering and the remote sensor.

Saab payed the part for the enginge at 90%, this says to me that there was a problem that they are aware of. Now I am told that the part for the power steering is more then the price they had listed, cause SAAB changed the part number and raised the price 150%. This is another sign that says they are aware of the defect in there parts... The main office in SWEDEN has been of no help with this no matter how many times i have written them..

For rental cars and parts and labor along with towing this car will have cost me at least 3000.00 this month. Thats not including the other times it was in the shop.

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