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Saab • Saab Owners Not Impressed by Aeronautical Heritage • Consumer Complaints

Jodie of Dallas, TX June 3, 2008

Jodie of Dallas TX (06/03/08)
Lets see I do not know if this pertains to the manfactuer or the service dept now. I should start by saying I did not by my car from here, but all my service has been done here, except on one occasion. I purchased my Saab 93 Convertable in later part of December 2005...August of 2006, my alternator was replaced at Auto Zone, Febuary 2007 my alternator was replaced AGAIN at Sewell Saab (For approx 1300), and now June 2nd 2008, my alternator needs to be replaced again and now I am over my 12 months by 3 months, so will need to pay another 1300) I have had many things go wrong with the car, but 3 alternators in 2 and half years seems somewhat excessive. My friend who happens to have the exact same car, is now getting alternator 1 replaced...At Sewell Saab at the address above. I have a feeling many, many people must be having the exact same issue, if we have the same car with the exact same problems. Noth cars have 80000 miles, my first alternator was replaced at about 60000 miles

Marci of Cleveland, OH May 1, 2008

Marci of Cleveland OH (05/01/08)
Door lock problems ongoing since I purchased the vehible 18 months ago. Car has been in the shop five times in 18 months!

Sally of Cincinnati, OH April 22, 2008

Sally of Cincinnati OH (04/22/08)
I am an owner of a 9.3 2003 SAAB. The amplifier for the radio has gone out because of rust. This is an inside part under the driver's seat. There is no reason for the part to rust, other than manufacture problem. There have been several other complaints for this same item. The cost to repair the amp is over 900 to 1,100. The part goes bad after of course the warrenty is out. This also caused my battery to fail and I had to replace the battery cable. These issues have been found on the web search problem with SAAB radio. SAAB does nothing to help. If you do have the part replaced, chances are the same thing will go wrong. They are defective. So my question I guess is how come SAAB doesn't have to correct this problem in all cars. Tim Hengle is I am sure fully aware of the other issues and of course claims he doesn't know of any. Also what is my stand and is there anything I can do to get SAAB to correct it. UNFAIR

Mrs. of Crosby, TX February 25, 2008

Mrs. of Crosby TX (02/25/08)
On 8/23/07,I was rear-ended,hurt badly. On 9/29/07, we went to where we had always gone to get satisfaction in buying a vehicle, John Keating. Painfully, I was forced to go out & get a vehicle to go to rehab. The rental was to go back after the 5000 they gave me for my 2001 Malibu. I was put into what my husband thought was gonna be a very good, & safe car for me. HA. What a joke! 2004 Saab 9-3,- 23,319 factory miles.Special price, today only,11,995. We put down 6,000, to keep the payments at 233.59, for 60 months. Our total cost of purchase on credit, including the 6,ooo was, 20015.40. Now let's not forget the 2000 paid to Master Tech, so when the warranty runs to 36,000 miles we're still covered???? Oh yeah, another 417.64 paid to others on our behalf for the Master Tech services??? At the time of purchase I made note of the headlight not being correct.I was also assured by all concerned that day, any service needed to the car would be taken care of there??? On 10/11/07, they took the car after several mentions of the fact I CAN'T DRIVE in my condition, to some place & had a lot of face paint put on it 7 brought it back to me. The day before Thanksgiving my brother died in Kentucky, so we drove from Houston, because I can't fly because of cervical problems to my ears. While in Kentucky my 82 year old mother was hospitalized. I remained there. My husband returned to work. There are 2 places in Ky; & 2 places in Tn; that work on a Saab. My floor filled with water, the mat froze to the floor. Saab told me, don't drive it. We'll come get it. I in turn had to be driven 75 miles one-way, to pick it up. Hoses were loose, bulk-head stopped up, .......They didn't dry the mat or the floor. It blew crap out the vents in my face, I took the car to the Chevy, GM dealer in Russellville, Ky. & had it documented. The cd player didn't work. It locked me in the car with my sister, the vents for the ac on the sides blow in the floor. The list goes on & on. I brought the car back to Keating & told them I wanted to be made whole again, & I do not want this rediculous piece of crap they sold me. This all happened on the afternoon of 1/30/08, at 4:50 p.m. when I took the car back. At 8:45pm I accepted a 2008 white impala ls with the direct intention of returning it the following day. I did. They would not take it back. I still have no paperwork so I can put my plates on. I'm running on expired temp. tags. Now I guess I'm stuck with a car we can't afford, I did not want a white,fullsize, new vehicle. And that's not all. The new one locked me in on th driver's side door. I had my daughter go in the dealership & tell them to come out. The rotars were bad. it had to have a new electrical piece. I know that as things are now, we are in debt to the tune of, 20,000. 72 payments,358.82. This is after they paid off the Saab, & listed it as a trade-in on this Impala. In all I think a rough guess, John Keating has cost us close to 10,000 & I'm still not legal or satisfied. They act like it is all a big joke. To the point of I refuse to even speak to some of them because they are also liars!! Please help me. My husband & I have had so many arguements with them calling him at work & such.I have pictures & documentation of each person I spoke with, the time, re: ....Please say you can help me to recover some of or loss some kind of way. All we wanted was a good, pre-owned certified, 12-16,ooo. Now we have a costly headache & no way out. Any input would be greatly appreciated.

Manoj of Little Falls, NJ January 28, 2008

Manoj of Little Falls NJ (01/28/08)
I have leased a 2007 Saab 9-3 Aero. I was in a car accident. The part delays and wrog parts being shipped to the body shop caused the repair to take 72 days. A wire harness was not even in the country that took over two weeks arrive and the wrong rear bumper was sent to them 3 times. I have been dealing with GM customer service if you would call it that sent them all the required information back in Nov. 2007 it is know Jan 28 2008 and nothing. GM is the worst company and Saab is the leader.

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