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Saab
Saab Owners Not Impressed by Aeronautical Heritage
Consumer Complaints

Britta of Portland, OR April 27, 2007

Britta of Portland OR (04/27/07)
We haved owned our 2003 saab 9-3 for 4 years now and the amount of time, money and frustration with this car is immesurable. purchased new in '03 we assumed this was a quality product. 1. driver window stopped working. towed fixed 2. car will not start. key won't turn. towed and fixed 3. battery dies due to a light in glove box that won't go out. towed and fixed (kind of the mechanic took the bulb out of the light) 4. radio stopped working. towed and fixed. 5. battery dies again. jump start 6. radio goes out again. i replace a fuse. 7. window stops working again. towed and fixed. 8. greatest of all. transmission stops working while i am going up a paking garage at the airport. towed and fixed? no temporarily fixed. while driving home from work the next day out of the shop the transmission stopped working again. all of the tows were to a saab dealership, and except for the last two it had to be towed from lawrence,ks to kansas city,ks about 45 miles. we had to take time to drive to pick it up and go to the dealership with the car each time for a loaner. this last problem is the last straw. we will be trading it in for a foreign car that will run longer than four years.

Juan of Franklin, MA April 26, 2007

Juan of Franklin MA (04/26/07)
I bought a new Saab Vector, 2003 2.0Turbo. Since then I have replaced all head light bulbs in the front of the car,on the driver side, one of the bulbs fixture almost looks like it was burnt. The repair guy gave me the fixture with the burnt cables hanging. I had to replace the gas tank, window sensors had to be reprogrammed, sunroof sensor part had to be replaced/reprogrammed,two new keys replaced from the original, and now my battery is dead. I have an Immobilizer failure which the car will not start at all. Hopefully I will only have to replace the battery. My warranty has run out and its my dime now. I am so disappointed with this car that now I am going to get rid of it unless Saab does something to reimburse me for the costs and provide some additional relief for enduring the emotional frustrations that I have had with this car. Saab has built a car with many problems. To be more specific, this car has a sticker price of close to 35,000. I bought this car new because I thought Saab had a good reputation for building quality cars. Unforutnately I, like many other Saab owners have purchased a lemon. I want to know if there are other Saab owners who may want to file a group complaint against Saab for producing a defective product and hold Saab accountable to the current owners of 2003 saab cars or other later models. I have read many complaints from 2003 owners. Something needs to get done to hold Saab accountable for putting a defective/expemsive product on the market and selling it to the consumers who's trust in buying a quality product has obviously been tarnished. Please let me know what I can do to hold Saab accountable.

As far as I know, I will have to buy a new battery, have the car towed to the dealer. I don't even know if the battery is the real or only problem, it could be the starter or something else.

Sharon of Indianapolis, IN April 14, 2007

Sharon of Indianapolis IN (04/14/07)
I am a widow and in March 2004 I purchased a used 2002 SAAB with roughly over 12,000 miles on it. I paid 21,000 cash for this vehicle because I felt not having a car payment would greatly benefit my future financial situation. The service agreement was for 30,000 miles or 36 months. When I took the car in for service (mileage under 30,000) I was told my time had run out for the service agreement.

The dealership wanted to charge me 180 dollars for an oil change and 600 for a tune up. I went elsewhere because I could not afford that. When the car had slightly under 35,000 miles I was on the highway and the engine light and alarm came on and the car died and did not start again. I called SAAB USA and was instructed to have it towed from the body shop I intially took it to to my SAAB dealership and pay a diagnostic fee. The service department at SAAB told me it was a sludge problem, but that he wouldn't forward the information on to SAAB USA without my service records.

I obtained the service records and faxed them to him. After three weeks, he hadn't forwarded any information onto SAAB USA because he felt the copies were not good enough. I had no transportation to physically take the documents to them, so I had to borrow a car to drive to the dealersihp where I was assured the documents would get to SAAB USA. One week later SAAB USA called to inform me they were still waiting on my records.

I sent copies to SAAB USA and within a week I was contacted by SAAB USA where they stated they would not stand by the sludge problem due to the fact that my car had not been maintained by SAAB under the warranty and they disagreed with the synthetic brand of oil that was used on my two other oil changes not performed by SAAB. I learned that up until a year and a half ago, SAAB was using that same oil when they serviced their own vehicles.

Martin of Piedmont, OTHER March 6, 2007

Martin of Piedmont  (03/06/07)
Constant repairs on a 99 Saab 93 Manual transmission breakdown. I have owned many cars but since I have owned a Saab everything is going sour. Ive replaced the head, rear brakes twice in one year, radiator leaked, air conditioner had to be repaired several times and now for no reason the MANUAL transmission jammed and then broke. I have had many cars in my life and I have never burned a clutch or broken a transmission. Saab sucks and the dealers are suck too.

On an average I would normally expect to spend 2500.00 in yearly car repairs and maintenance, but with a Saab you can expect to spend trheee times that amount.

Nicki of Bethlehem, PA February 26, 2007

Nicki of Bethlehem PA (02/26/07)
Unfortunately I'm on my 6th CD player. One after another I keep having to go in and within hours I can tell that, yet again, I've been given a bad one. Then I wait at least 2-3 weeks before they can attempt to get another in. It's incredibly frustrating. I also had to get new tires within the first 20,000 miles. I love SAAB's, but I have to admit that this, too, will be my last.

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