Complain about a product or service

Saturn Aura

Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.

Saturn • Aura • Vue --- • Engine problems • Transmission problems • Airbags • Ignition interlock • Oozing goo • Miscellaneous woes • The Shamrock Saturn --- Recalls/News • Penske Scraps Plan to Buy Saturn; Brand Likely to Die • Penske Hopes to Drive Saturn Off GM's Lot • Saturn Climbing the Roadway to Heaven • Saturn Aura Gets a 5,000-Mile Road Test • NHTSA Probes Timing Chain Again • NHTSA Recalls Saturn L Series • NHTSA Probes Saturn Timing Chain Failures • Saturn Astra Named Safest Car Under $25,000 • Saturn Outlook Gets Top Marks from Consumer Reports • Saturn Targets Toyota, Honda for Side-by-Side Tests • Saturn Sky Prices Go Sky High • Saturn VUE Recalled • L-Series Cars Recalled

Jennifer of San Jose, CA October 23, 2008

I was in a collision with my 2007 Saturn Aura. I rear ended someone on the freeway going about 40 miles per hour. My air bags never deployed. I broke my nose on the steering wheel as a result. Also upon impact my car burst into fire. I was able to get out of the car and get to the side of road but stood there helplessly watching my car burn until a fire truck arrived.

Here is the kicker... I was the only injured person. The person I hit was able to drive his car home. My car is now a total loss. When the fireman showed up he said that an impact like that should NEVER have caught fire and he was shocked the airbags did not deploy. I am not sure what to do next... I thought my car was supposed to be 5 star safety rated?

I am now anxious when I have to drive... I have to go buy a new car and I am not sure yet if my car insurance will give me enough money to pay off what I owe on the Saturn. If the car had not burnt, it could have been repaired. This is so scary to me because what if I had been knocked unconcious since there was no airbag?

Brandi of Sparta, GA October 1, 2008

My husband and I decided to purchase a new 2007 Saturn Aura, 300miles. We opted for a new car with warranty as our previous car was having transmission troubles which were out of our budget. Thinking nothing would really go wrong but the warranty allowed us the security if something were to go wrong.

About 8 months after having the car I noticed the car would not shift easily into reverse. I took the car to Saturn they could not duplicate my concerns. The problem continued and I was told over the phone by service dept the car had to be allowed proper time to warm up (in June in the South). They further stated this could take up to 20 mins (lest we forget the cost of gas on an idling car).

One morning my car would not back out of the driveway, I contacted Saturn service dept. They told me that I could have the car towed to them but they would only reimburse if they could validate my claim. I opted not to have my car towed. After a couple of other wasted trips to the dealership I was irate.

Finally after multiple attempts to schedule appts with Saturn that would include leaving the car overnite, they would only permit a rental if they had to keep the car for an extended period although I explained my husband & I both work and the dealership was nearly 2hrs away.

Finally my husband took time off to take the car to the dealership, explained what was going on and demanded a rental. The service dept was going to call ASAP to update us. Well we ended up calling to find out they FINALLY observed the problem but did not know what was causing it. Saturn HQ was contacted for a 'plan of action'. On our follow up call for a status we were notified that something may be wrong with the transmission but they did not know what. Guess they don't know what's wrong with their cars either. I'm still waiting for answers.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |