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Saturn Vue

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Saturn • Aura • Vue --- • Engine problems • Transmission problems • Airbags • Ignition interlock • Oozing goo • Miscellaneous woes • The Shamrock Saturn --- Recalls/News • Penske Scraps Plan to Buy Saturn; Brand Likely to Die • Penske Hopes to Drive Saturn Off GM's Lot • Saturn Climbing the Roadway to Heaven • Saturn Aura Gets a 5,000-Mile Road Test • NHTSA Probes Timing Chain Again • NHTSA Recalls Saturn L Series • NHTSA Probes Saturn Timing Chain Failures • Saturn Astra Named Safest Car Under $25,000 • Saturn Outlook Gets Top Marks from Consumer Reports • Saturn Targets Toyota, Honda for Side-by-Side Tests • Saturn Sky Prices Go Sky High • Saturn VUE Recalled • L-Series Cars Recalled

Wendy of Orange, CA November 19, 2009

Bought my 2007 Saturn Vue in July 2007. I noticed clutch problems when shifting, my car would chatter. I kept taking my Vue back for repairs, but the dealership in Anaheim and Santa Ana, CA could not figure out the problem or fix it and of course they both shut down. Then I ended up taking it to Irvine, CA dealership. My husband told what he thought the problem was and they looked into it and found that what we have been saying was the problem. Keep in mind, my car problems have been under warrenty at this time.

During June 2008 my air compressor for my air conditioning went out. Took the car in and Saturn of Henderson, NV had to replace the whole unit. Now that I have had the whole clutch issue taken care of after 2years, under warrenty, the dealership had to do a GoodWill on my clutch to repair. Why, they did this we still do not understand. Now 2009 my air compressor went out again, and Saturn Customer Care Center will not take care of my car, due to it is now out of Warrenty and I already had a Good Will on it with my clutch. So now I have an air compressor that has been going out for the year of 2008 &2009. My Vue only has 43K miles.. it should be like a new car, not a lemon. Saturn Customer Care will not take care of any of this or correct the mistake of the Good will on my clutch issue,which should have been under warrenty. Saturns has not been helpful or accomadating at all with my Saturn Vue. Will neve buy a Saturn or GM product again. NOw I am stuck with the lemon. Just want either my car taken care of or have Saturn take my car and take care of the loan I have with them.

Maryann of North Brunswick, NJ October 17, 2009

I am the owner of a 2008 Saturn Vue which I purchased in August of 2008. My vehicle has 13,788 miles on it and should be covered under the 3 year/36,000 mile warranty. On Friday afternoon, October 16, I experienced a burning smell and smoke coming from my front end. I was very close to home and returned to the house. My local dealership has been closed so I called your customer service department to find out what to do about getting warranty service. My initial contact was with Maria. She advised me that I need to have the vehicle serviced at the nearest Saturn dealership located in Green Brook, NJ. This location is 16 miles from my home but as usual in New Jersey it is over 1/2 hour from here.

Maria called this dealership and was told that they only have 3 people working in service and would not be able to look at my car until Monday or Tuesday. Given that fact, they would not be able to supply a loaner or authorize a rental because they cannot confirm that it is actually a warranty repair (here I question bumper to bumper). They also confirmed with her that being familiar with my vehicle type, I should absolutely not drive the car (no kidding). I can't help but wonder if they are not familiar with the particular problem and perhaps should be able to confirm without looking that this is a warranty issue.

I am in quite a bind without a car until Monday or Tuesday. At that point, she suggested that I call the dealership and I contact Roadside Assistance to make the appropriate arrangements. I explained that I felt it was not my responsibility to do my own customer service and asked Maria if one of the many GM dealerships located here in North Brunswick could service my car. She told me that she would work on the problem and call me between 6 and 8 pm EST.

At 8:15 pm I called Maria back. She told me that she knew she had to call someone back and couldn't remember who. With that statement I felt comfortable that she did absolutely nothing and that it was 8:15 on Friday so not much was going to happen. She did confirm that no one but Saturn could service my car, that no one from the dealership called her back and they were close. She said that all she could do was arrange to have the car picked up and towed. If I wanted to I could rent through Enterprise at no more than 42.00/day and Saturn will reimburse me.

I requested to speak to a supervisor, Amanda P. Amanda explained to me that the warranty does not state that a courtesy vehicle would be provided immediately. Now, let me just say that I find that ridiculous. When might I want the vehicle? Perhaps in two weeks? Maybe, next time I'm on vacation? I advised Amanda to make sure that car was removed from my driveway this morning between 8:30 and 9:30 as I would not be available at any other time. Fortunately, a very nice man came at 9:15 and took the car.

This morning, I spoke to Carl in the service department at Green Brook Saturn. He told me he has no loaners and won't until maybe Monday or Tuesday. He also said that he would try to look at my car today but may not be able to and until he does, he cannot authorize a vehicle. He has since called me back for my information and details of the complaint and is writing up the ticket to see when they can get to it. At least I feel like he is trying to help.

al of sacramento, CA September 16, 2009

i bought a saturn vue last year from a small dealer i drove it for 6months then transmission went out and now it will cost more than the cars value it sick dont ever buy a saturn ever they should make it right by fixing this problem or at least give the parts away free the cunsumer is willing to put it in !!!!

Doyle of Burleson, TX September 11, 2009

After about 75000 miles the rear seal of my Saturn Vue V6 started leaking. That was a very repair as the engine & transmission had to be dropped. No factory warrenty here. Rught after that the bracket of the rearview mirror simply broke. I had to get a whole new mirror as the bracket was not sold indepently- that was a 300+ repair.

Had to put repairs on a credit card at 25% interest. By the time I pay them off it will have cost me over 4000! Would you care to wonder what GM product I will not buy next- ALL OF THEM!

David of Franklin, IN September 11, 2009

I owned a 2005 Saturn Vue with which I was very pleased. When its mileage grew too high, I traded it in. Based on my previous level of satisfaction, I bought a 2009 Vue. It wasn't until after I bought it that I noticed the doors didn't unlock automatically when in park, not even the handle would unlock the doors. I find this "software" problem worrisome. If I crashed (and I have) I would have no way to get out of the car if the electric door lock is disabled by the crash. Upon initially contacting the dealership ( and every few weeks since), I have been told GM is aware of this software problem since April 2009, but no solution is at hand. My 2005 had no such problem, why not create a "patch" using previous software? What does it take to fix this "glitch"? Whereas I previously felt quite safe in my 2005, I don't feel that in the 2009.

Courtney of Green Bay, WI September 5, 2009

My husband and I purchased a 2005 Saturn Vue new. We have taken to the same Saturn dealership for every kind of maintence. At 44,000 miles the transmission failed, luckily we were just leaving somewhere and not driving down the highway. It was replaced under warranty at no cost to us. Since then the catalytic converter and gas gap were also replaced under warranty, and a bearing in the front end which we paid 150.Now the transmission has completely failed for a second time at 84,000 miles. Only 40,000 on the transmission and it died. We had to get it towed to Saturn, luckily I was just leaving work and not driving again.

When we went to Saturn I was in tears because at the last tranny replacement they said it was covered until 75000 miles, so I knew it wasn't going to be covered, however just 6 days before our Vue tranny dropped for the second time the mechanics informed us Saturn has extended the warranty to 125,000 miles only for the original owners. This is a huge relief yet so aggrevating. Saturn knows the transmission is junk, and they keep putting the same faulty transmission back in. This transmission was completely recalled in Canada.

Why has nothing been done here? This is incredibly dangerous, you can be driving down the highway and all of a sudden you stop, the vehicle cannot move. Saturn acts like this is not a big deal, it is a huge cost to us the consumer. We owe 5000 on our loan for the Vue, this is the second transmission, at a cost of 5000. After reading about the saturn Vti, it seems we were lucky to get 40,000 miles per transmission. This is outrageous that Saturn can get away with this problem. I am scared to drive my Vue and scared for the next time the tranny fails that the extended warranty will be expired, this is our only vehicle, and alot of dealerships will not even take it as a trade because of all the Vti problems.

We are stuck paying off our Vue, and wondering when we are going to be left stopped on the road again. I always bragged about my Saturn, however GM really needs to step up and take care of saturn owners. Why are they able to get billions in government money, yet leave the consumers with such a bad and unsafe transmission. Saturn Vti vehicles need to be recalled before there is loss of life because one fails on the highway and causes a chain reaction crash. Safety should be a huge concern, instead this Vti transmission nightmare is being kept in the dark.

onie of carteret, NJ August 24, 2009

when i called to make an appointment the mechanic i spoke to was very rude.i try to explain that i had a knocking in my car and i would need an appointment for the next day i explain to him that my wife drives this vechile and need it for work .he than inturn told me that he only had two men. i have a warranty on car . saturn vue 2008.he than told me do whatever i want with it he only have a friday appointmet mind you today is monday. where he told me to take it was miles away from where i live.i could have a bad accident bringing the car far away .why did i take out a warrenty if i cant use it ?

Elisabeth of Baton Rouge, LA August 23, 2009

I bought a brand new, top of the line, 2003 Vue, took care of it, loved it, fed it, watered it, forked out thousands of dollars to dear ole Saturn because of intermittent problems that could not be duplicated in the shop. In Sept of 2008, on a road trip back to LA after evacuating from Hurricane Gustav, the engine blew! Only 5 yrs old! I was roped over the barrel by the Saturn gods into buying another NEW Saturn, (their way of helping me was to give me a certificate good only on a NEW SATURN). This time, I opted for bottom of the line Saturn Vue. Well, my friend, needless-to-say, that piece of crap has been in and out of the shop on an average of ONCE A MONTH since I bought it with guess what... intermittent problems that cannot be duplicated in the shop!...

It was the door handle on the passenger side...the door APPEARED to be closed, but after I would drive & turn the corner, the door would come open!!! After taking it back to the shop for the 3rd time because of this problem I demanded my money back because I had only had the damn thing for 3 weeks!...Well, they got off their ass & told me not to worry they were going to just replace the door handle...but they were all FAULTY and I had to bitch and complain before they finally replaced all 4.

Then, the driver-side seat stopped sliding back and forth! I had to take it to the shop 3 different times before they finally just had to replace the seat! Now it is the AIR CONDITIONER! The AC went out in it when I was on a road trip from South Carolina to Louisiana back in May 2009.

I took it back to the shop where they kept it for 3-4 days. The so-called mechanics took turns calling me...one would say, "We cannot find the problm, you can come and get your Vue"...10 minutes later, another one would call and say , "We are going to keep it another day"... Finally, I was told they found a valve sticking, they made some repairs & "set it back to factory setting"... ( how did it get off of factory settings?)

By the time I went to pick it up, their paperwork stated NO REPAIRS WERE MADE, COULD NOT DUPLICATE PROBLEM!!! Then, coming back again from South Carolina in July, the AC went out again!!! The repair shop at Saturn of Baton Rouge had my car from July 16, thru August 12th without so much as a phone call to me with what was going on with it. The last service invoice was incorrect...had the wrong milage and they had to pen & ink some changes & said they were going to fix the invoice & send it to me...they never did!

Now everytime I call to see about getting copies of all my service records, they say the service dept. manager has my reccords, we will have him call you back...BUT HE NEVER DOES!!! My son went in there on 19 Aug to pick them up in person...they told him the service manager has my reccords in his office & he is gone for the day...

I filed a complaint with BBB on 30 July. I told them I want them to buy back the car, The BBB is waiting on me to send them all the service invoices, but Saturn won't give them to me! GM wants to give me anywhere from 750 - 1000 as a compensation, BUT said they do not want me to send anymore info to the BBB! I DONT THINK SO!!! THIS IS NOT OVER!!!!

lisa of pinckney, MI July 24, 2009

I purchased my Saturn Vue 2008 one year ago. The transmission went out after 16000 miles. It is currently being repaired. The dealership has been great and my warranty covers it; however, I am afraid this is the beginning of more pblms. I hope not because I love, love this car.

Teresa of Santa clarita, CA July 21, 2009

This was my first American car purchase, a 2004 Saturn view. I bought it in November which means that car is barely 4 yrs old. I have had numerouse problems. When we bought the car we were very cautious to purchase the 100,000 mile warranty. Now they tell us we didn't have one. The ignitions has been replaced free of charge due to the defect and recall. I had alot of problems early on with suspension they had to replace it twice in the first 2 years. Now my current problem is the AC. It only runs cold when I am on the highway and giving it gas. As soon as I stop at a light it runs hot!

Let me tell you my 90 Honda Civic was in tip top condition when I sold it in 2005! Never had to replace the clutch, freon, suspension anything except for the timing belt and the water pump naturally. I also have a 2000 Honda Civic in great shape without problems. I will learn from this, stick to your Japanese cars. Why can't we make a reliable car? Is it no surprise that they are in bankrupcy? Now to be owned by the government?

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