Scottsdale Nissan
Scottsdale, AZ

Jerry of Tempe, AZ, writes:

We were returning a leased vehicle from Nissan and purchasing (lease) from this company. We had verbal agreements on the following points and were insured that it would be included in the contract. 1. The return of the vehicle would "be taken care of" by Scottsdale Nissan 2. Scottsdale Nissan would pay the last lease payment. Neither were taken care of by Scottsdale Nissan.

We received a bill from Nissan seeking payments for these two items. When we contacted Scottsdale Nissan they told us "if it's not on the paperwork, it wasn't included". But, we were told it would be in the paperwork, and our mistake was not reading the documents thourghly upon signing it. We just assumed that they would "take care of it" like we were told repeatedly throughout the negotiations.

Now we are being asked to pay another $2,786.

It's very difficult to remedy a situation like this. Since Jerry apparently signed a legally binding contract, it's a little late for him to say he didn't read it prior to signing. Oral representations are meaningless; the consumer has to read and re-read everything when big bucks are at stake.

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