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Sears Auto - Brakes

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Sears Auto • Tires • Wheels • Batteries • Brakes • Oil Change • Safety Inspection • Everything Else ---- • Sears Settles NJ Fraud Case • Suit Charges Fraud • Insider's Report • Other Sears Complaints

Bill of South Amboy, NJ October 20, 2009

I had a complete brake job on a 2002 Chevy Trailbazer with new front rotors and brake pads on all 4 wheels. Within 16000 miles the front and rear rotors were shot and all rotors and pads needed to be replaced. All this after spending a fortune on the first job! Cheap inferior parts are being used and / or poor workmanship is to blame for this. Customer support was useless in resolving any issues with this. Waste of my time and money getting work done there

Cedrica of Jacksonville, FL September 23, 2009

I felt as though I was being discriminated against as a woman. I brought my car in to be re-checked because it had been making noise. The first time that it had to be fixed was because of a broken exhaust gasket that had to be replaced and the company tried to cover it up because it was broken when they originally put in a starter.

Well on this trip, the cashier Danny was extremely rude. I waited at the register for about five minutes before he even came over to see what I wanted. I was the only one in the store! Then after just listening to my car out front. He lied to the mechanic and said he had drove it around the block. He did not! I was standing right there while he tested the engine. Most of all he made a rude comment saying the noise "just sounded like a truck" to him. I found that absolutely deplorable. It almost seems like he was implying that just because I was a woman, I had no clue of what I was talking about.

The final straw was his negative attitude at check out and the fact that he slammed the pen down for me to sign the paperwork. Regardless of whether or not there was anything wrong with my truck or not, the fact that I spent my money and these items are under warranty, gives me the right as a consumer to inquire about bad work!

frank of johnson city, NY August 20, 2009

my wife got breaks done a year ago. they also said we had a broken sway bar. he paid out about 700, 8 mos later was getting poor brake response, took it back and she was told all it was was a missing bolt. 3mos later i took the car to monroe mufflers for inspection. they found bad front brakes and yep...broken sway bar.

i had to go to sears three times to get a brake tech and he then told me the brakes were good enough to pass inspection, but would need to be changed soon (presumably after the warranty expires) he also told me the brakes are wearing unevenly but couldn't tell me why.

in the meantime...monroe said they would honnor the warranty for us and i had to pay them again to replace the same sway bar. out 700 as i really don't believe they replaced or repaired either.

Chrislanette of New York, NY July 27, 2009

I went to sears to get new brakes and rotors. I paid 728.00. Before I took my Chrysler Seabring 2007 there it was not Squeeking. I immediately took the car back and told them what was happening. They supposedly fixed it by cutting down the rotors. I left and the car was still Squeeking. I took the car back again and basically they told me it was nothing they could do about it. No one ever took a test ride in the vehicle to even see what I was talking about. I work right next door to Sears and always utilize their services but I won't be any more if something can't be done. I took my car to the dealer and they told me they can not touch it or it would void my warranty with Sears. I entrusted my car care to Sears and come to find out it was cheaper at the dealer. My vehicle is not an old vehicle there is no reason why I should have to be riding around with Squeeling and Squeeky brakes. I would like this matter to be addressed. Thank you.

SHAVAUNDA of LOUISVILLE, KY July 6, 2009

I have taken my car to Sears on sevearl occasions to have a brake job done and now my car makes a horrible nosie and a clicking noise and Sears stated it is the tires and the other Sears state it is the struts. I originally entered Sears for a brake eval on 5.23.09. The brake eval was completed and they stated the front brakes. I made a appt. for 5.30.09. I took my car over to have the work done. The rep stted the ticket was not in the system for the first eval therefore a second one was completed. The work was performed on the back on the car.

I recieved the car and the same thing I took it for was still there. I took my car back and they completed the work on the back. When I recieved the car itw as making a roaring noise. I took the car to Just Brakes were they notified me that the rotors were turned on the car past the maufact discharge and it placed my stopping ability in vain.

I took the car back to Sears and they replaced the rotors and left the same pads. Therefore my car has not had smooth contact from the rotors and teh brakes therefore the job was still not properly done. I continued to hear the noise and took the car back and the gentIemen stated the replacement parts were not completely changed first time I recieved the car back with the same noise. I took the car back to Just Brakes and they stated the front brakes had brpooves and the back pads I just purchased were cracked anf dangerous.

Took the car back to Sears and they replaced the back anf charged me for the front and the car is still making a noise which is the 7th time my car has been to Sears for the same job. Now they are saying the noise is the tires.

So I took it to another Sears and they state it is the struts and the constant pulling of the bearings and the strain from the improper work could have caused the strut to either break from the part needed or the screw to come out. I have e-mailed Sears called and no one from corporate has called back or returned the email regariding the concern. Please help. I can send all needed documents.

Samuel of Las Vegas, NV June 20, 2009

On April 20,09 I took my car in, for the second time, to get a brake noise corrected. I got nothing but double talk; so I contacted Sears headquarters with my grievances and they answered that I would be contacted by management. As of this date, I have not received any calls or communication from their headquarters or anyone that will give me a reasonable appraisal of what took place and what they are willing to do about it !?

tom of temecula , CA May 29, 2009

i had my brakes @rotors done by sears after a few months they started to squeak took it back to sears, they said they put on a bad batch of pads so they replaced the front and back, well acouple of weeks later same problem, they had me take my car to chevy dealership to find problem, chevy said after market brake pads were no good, so i paid sears extra money to install original pads. well after a few more months same problem? took car back to chevy, they said sears never installed new original pads, went to sears. the people i dealt with dont work there anymore. new manager doesnt care about problem. after market pads ruined my rotors

Candida of Kalaheo, HI April 19, 2009

Candida of Kalaheo HI (04/19/09)
I basically took my truck in to get aligned after i had replaced the two lower ball joints and tie rods. Kat advised me it would be a hour. After running errands I came back and watched my truck get worked on. I heard a lot of banging and saw the mechanic muscling my truck. Long story short after two hours the inside rep came outside where i was sitting and told me he had bad news. He told me that they broke the sleeve to my tie rod trying to adjust it. They said that it was not budging so they forced it with some oil and torque. Well, my tie rod snapped.

Further more, they tried to charge me double the amount for parts and wanted to charge me for labor to fix the tie rods. The manager said he was not sure if it was his guy who broke it or if the car was old, but he can't replace it for free. By this time I was stuck in Lihue which is twenty miles from home without a ride. He was not willing to budge at all. So I told him I would pay for the parts but not the labor. I told him that is only fair. I also said I would buy the parts from the store and bring it to him because he wanted to charge me way too much for the parts.

Turns out one of the representatives told me that they have to charge extra for parts to make some money. This made me so furious that I am writing this letter. I have no truck to drive to work. They didn't even offer me a ride home, and my truck is worse off then it was when i brought it in.

Gary of Notre Dame, IN March 26, 2009

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