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Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.
Tamara of Birmingham AL (10/23/08)
I went to Sears to have my front and rear brakes replaced. The brakes they put on my car continued to squeak and they replaced them several times with different brakes. After many attempts to resolve the problem, I took the brakes to the Nissan dealer and they stated that the car needed Nissan brakes. So in April 2008 Sears stated that they ordered Nissan brakes and put them on my car.
Today, the brakes have crystalized and had to be replaced, but Sears did not replace my brakes with Nissan brake pads as they stated earlier. The point is that they lied to a customer and guaranteed Nissan brakes, but replaced it with some other kind of brakes.
Paying for another brake job and having the rotors turned. The brake job that Sears did almost ruined my rotors. Deanna of Philadelphia, PA September 29, 2008
Deanna of Philadelphia PA (09/29/08)
I called Sears and made an appointment to have my brakes serviced. I had my 18 year old daughter wait for the car. A sears rep told my daughter that I needed an air filter, fuel system service, and coolant exchange costing 171. She agreed. After that work was done they gave her an estimate for the brakes. The estimate was for 1,145.00. When asked why didn't they give her the brake estimate. I was advised that the brake tech was busy so they checked our car for other possible problems.
My problem is that I asked for a brake evaluation. My paper work says I asked for a brake evaluation at 4:33. The suggested service was offered at 4:48 and the brake evaluation was done at 6:25 after the suggested service was done. Why wasn't the brake evaluation done first. I was victimized by Sears.
171.17 Mary of Passendena, MD July 14, 2008
Mary of Passendena MD (07/14/08)
Took my car in for alignment then they told me i needed brakes rotors ect 500.00 dollars worth of work i just moved here i knew noone hardly i trusted them the conversation was over the phone no signed papers then i spole to someone who inspected my car less than 6 months prior and rotated my tires for me every six months he said it was not needed my brakes were fine so they tricked me and took advantage of me
it took till 3 on a sunday sitting there and still no results they fixed my car but i am not satisfied when i went to get my car i was hit with a 500.00 bill and a screwed up car it made a noise and they said it was somthing else dont worry then i ddrove it somemore and it hit the ground it tore my rim up i coould not drive my car i had to have it towed to sears
i want reinbursement especailly knowing they screwed me over knowinly and it took the whole next sunday to straight ened out the mechanic forgot a bolt in my calibear i could of been really hurt and hurt others i got no satisfaction from any manager i am still destressed i am calling bbb.Dont go near sears they just want to make money off the poor american girl in this matter never trust them again
i almosts got killed and hurt others wasted a whole day trying to resolve this problem No store manager was worthy to help me only a assitant poor business practice and customer service Matthew of Hampton, VA March 17, 2008
Matthew of Hampton VA (03/17/08)
Went in to have a new caliper put on. After it was all done, I drove the car around for 4 days until I went to just check on it make sure it wasn't leaking and there was brake fluid all over my rim and tire. Then I looked at it better and the guy at sears had left off crush bushing and the break line was leaking. Lucky I caught it in time or I would have had no brakes to stop the car. They did fix the problem after waiting for 1hr. Just a warning to all check over the work you have done there and I will never have my car worked on there again.
Olivia of Madison, WI February 23, 2008
Olivia of Madison WI (02/23/08)
07-26-07 Sears East Town Mall Madison WI. installed an alternator for362.91. Late 01-2008 it was needing jumpstarts: dead drained battery. 02-03-08 Sears West Town Mall installed battery without checking any parts: 119.19. 02-04-08 battery was dead again. Sears West said sounds like alternator. Take back to Sears East. On 02-04-08 Sears E performed what they said was alt/batt test, and both checked good. They said to take it to dealer because they do not have the high tech equipment to test for electrical shorts. In the mean time battery continues dying.
On 02-12-08 Gordie Bouchie Lincoln Mercury performed alt/batt test for 50.33 and could not find problem but admitted something is causing battery drain. GBLM said next time vehicle dies do not have it jump started, but have it towed it to be tested while dead. 02-17-08 used Schmidts Auto Inc (recommended by GBLM) to tow to GBLM: 73.85 as battery dead again. 02-18-08 GBLM traced short to Diode in alternator. GBLM installed alternator: 529.43. Battery indicator is where it should be. No more dead battery. GBLM gave me the bad alternator to return to Sears.
On 02-23-08, I went to Sears East Town and met with Pat, the manager, who said I should have taken it back to them, but they did not tell me to do that. I am out a total of1135.71 not to mention the stress of it all, missed work, borrowed car, etc. Someone needs to make it right instead trying to stick their fingers deeper into my wallet. How sad in this day and age that greed takes precedence over good, quality work. I hope this is not a hopeless case for me as Sears East pretty much implied "go ahead, call consumer protection". I was satisfied with the service at GBLM, not SEARS. I have the paperwork for all dates and services above and a boxed alternator core which is the one Sears E installed.
Gail of Noirth Miami Beach, FL November 19, 2007
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