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Sears Auto - Brakes

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Sears Auto • Tires • Wheels • Batteries • Brakes • Oil Change • Safety Inspection • Everything Else ---- • Sears Settles NJ Fraud Case • Suit Charges Fraud • Insider's Report • Other Sears Complaints

Gail of Noirth Miami Beach FL (11/19/07)
I went in to Sears for a battery problem. I bought a new battery. The car started for  a couple days, then it would not.  I used all three of my AAA calls to have it towed when I was out and it wouldn't start to get me back home. I used my sister's car for over a month until I could have it towed to the dealer to have it placed on the machine to see why I was having a problem. The conclusion was that the negative cable was not connected properly. I called the Sears Parts Department at the time the dealer told me this. The representative said there was no way that was the problem and was very rude to me. He would not giving me his name or his supervisor for me to contact. I have spoken to three master mechanics and they all said the dealer was correct because the cable was shorting out and that's why it would work sometimes and sometimes it wouldn't.  For two months I had car problems until finally the problem was solved. I had to be without my car and take the rudeness from the Sears employee, not to mention the money I had to pay out because of Sear's error.

I had to pay for the dealership to place it on the machine to see what was causing the problem.  I was without my car and it had to be towed when it didn't start.

Tonya of Beaumont, CA November 16, 2007

Tonya of Beaumont CA (11/16/07)
Went in for brake check. They said I needed 600 in repairs, all brakes were bad. Went to Ford dealer and just the front brake pads were needed. 200. I buy a lot from Sears, so disappointed and mad.

Bobbye of Rotonda West, FL September 6, 2007

Bobbye of Rotonda West FL (09/06/07)
My daughter took her 2001 Blazer to Sears at the end of March 2007 to have the brakes fixed. They said everything needed to be replaced and approx 1700 later we thought it was. On August 28, 2007 my daughter had a car accident due to her brakes failing. Her Insurance company is investigating - however they determined that the accident was caused by a total brake failure.

The Blazer was totaled and the other car received over 2700 in damages. Thankfully no one was seriously injured.

Gladys of Allentown, PA June 3, 2007

Gladys of Allentown PA (06/03/07)
I brought my 1996 dodge grand caravan (LE) in to get a brake job.They replaced the router,the brake pads and it cost me 920.45.This work was done in january of 2006.I brought it back beacause,I felt there was something wrong with the brakes.They checked the brakes and said nothing was wrong with the brakes.

I brought it back twice,and both times they said there was nothing wrong. Now, more than a year later i got the car inspected and after the inspection i had problems with my brake line. I think it was the fact that they were lazy that they didnt see anything wrong with my brakes.

Jodi of Langhorne, PA April 30, 2007

Jodi of Langhorne PA (04/30/07)
I went in to get my brakes and rotors changed on a 2006 Ford 500/ the maintenance guy played around with my calibers and the piston popped out. This was their fault of course they are trying to tell me it wasnt. After my car being there for 2 days with no work done on it they told me I have to replace the calibers and pay for it.

Well I got it towed out of there and sent to Ford dealership where they told me it is totally ruined and needs to be replaced and I am responsible for paying for it. Ford told me it is warranty but not covered if another department other than Ford ruins it. So he told me he would write me up a form and telling me what was wrong and how much so i can then take it back to sears to get rembursed. My questions and concern is how do i go about getting my money back for these calibers which 3 mechanics have told me was their fault.

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