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Sears Auto - Oil Change |
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frances of franklin, TN June 23, 2009 Last summer, 2008, I purchased a Never Fail battery from Sears. This was to replace a battery that was in my sons 2003 Honda Civic for 6 years. Last night, my son was driving from Johnson City, Tn to North Carolina when on the interstate the spedometer stopped working and the gas gauge said empty even though he had just filled the car. I was on the phone with him while this was happening. He was extremely nervous. He managed to exit off the interstate when the car died completely. He called AAA who told him it was probably the alternator. He stayed in a hotel that night and the car was worked on by the AAA mechanic who told him the battery was bad from sears. It was not the alternator. He said they call these batters "ever fail". My son could have been killed and I am very upset with Sears. The battery should not have died. I am contacting sears. If there was a recall I was not informed. Kathy of Jupiter, FL June 3, 2009 Took 2000 Chevy Tahoe in for oil change and to check noise coming from rear end. Dropped off at 2:10 pm on Sunday. Sears called at 5:32 pm (they close at 6 pm) to say the vehicle was ready, they did the oil change but they couldn't fix the noise from the rear end as the "seals were shot" and they don't do rear end repairs. The caller asked me to pickup the vehicle before they closed at 6 pm. I said I could not make it there and would get the vehicle on Monday. My husband and son drove down on Monday to drive the Tahoe to a mechanic shop in Jupiter to have the rear end checked. While driving 3 miles the Tahoe stalled several times and finally made a loud clacking noise and died. My husband called me and said he was going to have the Tahoe towed to the mechanic shop, he thought the noise was related to the rear end problem. The tow truck took the Tahoe to the mechanic. The shop called me 1 hour later and asked why I thought the problem was the rear end, I told them what Sears had told me. At that point the shop owner said, when they started it up, they immediately shut it off - pulled the dipstick and found there was NO OIL in it. The noise my husband heard and the stalling/dying was the engine seizing up. He said the engine was blown due to NO OIL. I told him that wasn't possible, Sears had just changed the oil yesterday. He said he and the mechanic verified there was NO oil in the engine. I called Sears and asked for the manager after two days of back and forth (Sears finally called the mechanic shop), the manager said they had checked all their "paperwork" and everything was signed off, so they didn't cause the problem. He said "maybe the oil leaked out". I asked him "wouldn't you have noticed the OIL on your garage floor since the vehicle sat there overnight". He said, maybe it leaked out when we were driving it. I informed him I had a statement from the tow truck driver that there was NO oil leak. I had a statement from the mechanic that there was NO oil on the underside of the vehicle. The manager said, he didn't know "who this Jupiter Auto" was and maybe they were wrong. I advised him that Sears could pay to have the Tahoe towed back to their shop and they could check it for themselves. He said no. He then stated as far as he and Sears were concerned this matter was closed. Sears did nothing wrong and they were satisfied that they had put oil in the vehicle. I asked for Sears insurance company information so I could file an claim and have an independent third party perform an investigation. He said he could not give that information. I asked for the number for Sears corporate so I could escalate this issue to someone higher up, he said he couldn't give me that information. It now appears I will have to hire an attorney to get Sears to pay for the damage they caused to my engine and to pay for a replacement engine. In the meantime I have no vehicle and have to pay for a rental car myself. Blown engine (5,000). Attorney's fees (unknown at this time). Rental car (90 so far, but it will be more). 63 for oil change that was NEVER done. DIANNA of sherman, TX May 6, 2009 I was in plano at mall and check engine light came on-I took it to sears auto -they ran a code test and said it was the oxygen sensor they fixed it for 241.59. the next day on my drive back home to sherman approx 60miles. the light came on again.I took it to the local sears in sherman and he flatly said he could not help me and yes he knew i had a warranty and i should go back to plano. I then took it to autozone-they ran a code for free (sears charged me 37.50) and told it was the oxygen sensoe, fuel inj or vacuum problem. i left autozone went and got gasoline-screwed the gas lid on tightly and the light went off! It must have been the gas lid all along and it cost me 241.59 Adrian of Madison, AL April 27, 2009 I went in for an OIL CHANGE on a 1995 Lincoln Continental that was previously owned by a mechanic and sold to me just last December. The vehicle was in top notch working condition (I had it inspected just after purchase with ntb) and the only reason I took it in was for a simple oil change. They take almost two hours to do this at Sears, and right out of the lot my car is jerking unexpectedly, idling high and dieing at intersections. It obviously did not come in like that as I never would have made it to the highway in the first place. Now Sears is trying to tell me that they'll "gladly take a look at it but it is a seperate incident and not covered under warranty." If I go to a Doctor for a headache and he saws off my foot without my consent, you bet your sweet paycheck I'll sue for malpractice. Mechanics shouldn't be any different. Jimmie of Suffern, NY March 20, 2009
Paul of Pittsburgh, PA March 16, 2009
John of Grand Forks, ND March 14, 2009
Cheyenne of Mechanicsburg, PA February 21, 2009
Tina of Las Vegas, NV January 20, 2009
Edgar of Topeka, KS January 19, 2009
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