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Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.
Lance of Freehold NJ (10/04/08)
I brought my Truck in for a replacement battery friday afternoon 10-3-08. The Tech put battery in wrong and the fuse blew not only to the alternator but the alarm system too. They had to drive me home and Reluctantly have agreed to have it towed to the dealer for repair. This is not over yet since it is Friday night at 9 pm. Cory meant well but there is only so much that he could cover the the mistake the tech made.the tech left at 5pm to watch his kid leaving me stranded at the store. I hope they pay to fix my truck.
Jairo of Mesquite, TX September 8, 2008
Jairo of Mesquite TX (09/08/08)
I have a big problem with SEARS Auto Service located at East Mesquite TX for damages caused by them to my car and now they do not want to pay to get my car fix at the Nissan Dealer. Last Friday 29 Aug 08 I took my Nissan Pathfinder to SEARS Auto Service in Mesquite, TX to get the engine oil and coolant exchange, When my vehicle was ready I paid for the service and left.
After driving the vehicle for less than a mile the vehicle lost all the coolant and the temperature needle starting going up causing the vehicle to get overheated, I immediately took the vehicle back to SEARS to report the problem, SEARS looked at it and attempted to fix the problem but it was unsuccessful, the assistance manager told me that they can not fix my vehicle there and that I have to take it somewhere else to get it fix, the SEARS assistant manager and I took the vehicle to the nissan dealer near my house,
after changing a few parts at the nissan dealer the vehicle was still getting overheated, Nissan's recommendation is to change the radiator and the water pump to see if that fix the problem, if it does not fix it then they would have to check the gaskets of the engine to see if they suffered any damages and is not allowing the problem to get fixed.
I informed the SEARS manager and assistance manager about this but their answer was that they would only give me a radiator and nothing else. SEARS does not want to take any responsibilities for damages caused to my vehicle at their location. Could you please help me with this matter. Thank you
Lost of time and cause fustration to my family and myself, also I have been driving a rental vehicle since 29 Aug 08. Charles of Rosville, CA July 25, 2008
Charles of Rosville CA (07/25/08)
We had an oil and filter change at Sears Auto Center. Subsequently experienced oil dripping on garage floor. Returned to Sears Auto Center and they determined that oil was leaking from oil pan plug. The assistant manager's response was that the only option was that the shop will put in an oversized plug to repair. We were not comfortable with response and asked what would Sears do if problem occurred with oversized plug not properly sealing when subsequent oil change was performed. His response was that Sears will deal with that when it happens!
Sears Auto Center could not perform work that evening as they were closing. We were instructed to return in the morning. Contacted our local Buick dealership service department the next morning and asked about oversized oil pan plug. We were advised not to install an oversized oil pan plug as it is not an accepted solution by reputable auto repair shops to problem. Many repair shops will refuse to perform oil change on automobile with an oversized plug inserted in oil pan. Buick dealership asked us to drop off the car and they would look at problem.
It turned out that the oil pan plug was cross-threaded and stripped. We had to have the oil pan replaced which required major effort with disconnection of other parts and access points to remove and replace oil pan. All of this resulted in just over 900 in parts and labor. Sears Auto Center would not reimburse us for the cost of oil pan replacement! They said that we blindsided them and that they could have the repair done same work for much less at another local repair shop which they have under contract. This additional information regarding another shop under contract with Sears to fix problem was not given to us when they initially explained their only solution to the oil leak they apparently caused.
After some discussion and dickering by the service manager, Wes, we were given a final offer of 600 in settlement but if we didn't accept his offer we could have the matter forwaded to his manager. The matter was forwarded to his manger who was to have contacted us. Over three weeks have past and no response from his manager. Appears that our only recourse is to obtain a lawyer and take legal action, all at additional expense for us??? Katarzyna of Columbia, MD July 24, 2008
Katarzyna of Columbia MD (07/24/08)
July 24 (today) 2008 at the lunch time person serving the clients at the tire shop (including recently overtake of the oil change business from Jiffy lube) show the disregard for small group of waiting clients, talking for a long time over the phone with prospective client, ignoring growing line. It must be a new manager....overwhelming EGO and LAUD SELFIMPORTANCE ... when at the same time he showed complete lack of service courtesy and lack of CULTURE!
Later on, (after 40 minutes) when I come to pick up my car after oil change... people were again waiting for anybody to show at the counter.....when after complain same guy appear. He set that this is HIS LUNCH TIME, so is no surprise that nobody is serving the clients at the counter! I was a client at that address for oil change for more than 10 years....[SEARS] JUST LOST THE COSTUMER! Best regards. Michael of Las Vegas, NV July 24, 2008
Michael of Las Vegas NV (07/24/08)
when my ABS warning lights came on my Volvo, I took it to Sears Auto. Center in Grand Canyon shopping Center in Las Vegas for a break job. First, they charged almost twice the advertised price to fix the breaks. After 2 days, the ABS lights came back on again. When I took it back for correction, they told me that they don't know how to set back the ABS warning light. The manager suggested that I take it to the dealer and they will pay for it. I agreed (first mistake).
While I was there, I asked them to change my oil (second mistake). They changed the oil. The day after they changed the oil, I discovered a pool of oil underneath my car and this time, the SVC warning lights came on. I took the car back. they said sorry, the new guy forgot to put the gasket on the oil filter! they took care of the leakage (I hope). As far as I am concerned, there is no qualified mechanic in this facility. you will take chances to trust these guys with your automobile.
Dirty garage floor. Joyce of Hyde Park, MA July 19, 2008
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