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Sears Auto - Oil Change

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Sears Auto • Tires • Wheels • Batteries • Brakes • Oil Change • Safety Inspection • Everything Else ---- • Sears Settles NJ Fraud Case • Suit Charges Fraud • Insider's Report • Other Sears Complaints

Joyce of Hyde Park MA (07/19/08)
I took my car in for a routine oil check, left my car for hours and when returned to pick up my car, the latcjh to the hood was broken, ask for it to be repair by SEARS, they sais it was rusty, but i said it was not broken. They said to call back next day, call everyday, and it has not been repair as of yet, because they said they would contact me, and never call me back.

Another occasion, took my car for shocks, after picking my car up hours later, the car sounded and rode the same, ttok it back, they could not explain, they told me of others problem, but never dealt with my current problem that i pais 900.00 for shocks and etc.

Dee_brown of Richmond, VA July 1, 2008

Dee_brown of Richmond VA (07/01/08)
I visited Sears for an oil change. After the oil was allegedly changed, I picked up the car and drove home. Shortly, there after the engine light came on. I took the car to the dealer regarding the light. Upon taking the car to the dealer, I was informed that a.) There was not any oil on the dip stick, b.) the oil cap was loose, c.)The incorrect oil filter was on the vehicle. I contacted Sears and was treated in a very unprofessional and discourteous manner at all levels of management. In addition, the national customer service center was equally unhelpful with this matter.

The dealer informed me that I need a new engine for my vehicle. My vehicle is now worth 0. Sears has not taken responsibility for their actions at the local or national level. I grew up going to Sears as a child and had no idea that this entity has become so shabby in how they treat there customers. They have simply opted to do nothing. I have therefore been left to shop for a vehicle without the benefit of the investment I made in my current vehicle. I am now driving a rental car.

Jt of Dublin, OH June 14, 2008

Jt of Dublin OH (06/14/08)
Took my car for an oil change and a brake inspection. Went to the mall to wait. They called me telling me my car was ready. I went back and they couldn't find my keys. After a few minutes I went outside and my car was not there. I told the guy my car was not outside, and he went back into the shop and it said it was still in the bay. He said I needed 940 in brakes including rear pads and rotors. I told him I'd need to wait on that. He gave me the old dangerous to drive story - I still decided to wait.

Twenty minutes later, he pulls my car around the building and informs me I'm ready to go. I drive the car no more than 5 feet in a straight line and my steering wheel is shaking like crazy. I stop the car, and check my tires. The lugs on my drivers front tire are loose enough to spin by hand. I tell the guy and he goes to get a torque wrench and proceeds to strip 2 of the 4 lugs. I had to wait 4 hours for them to be replaced. So, 4 hours later they tell me they have to order new lugs, and that it's safe to drive on only 2 lugs - come back tomorrow.

I went back the next day and left the car for 6 hours. They told me they had the lugs installed, but the lug nuts they ordered were the wrong size and that they would need to order ones from the manufacturer. So, my car is in my driveway with no hubcap because the lug nuts they had didn't work with my hubcaps.

So, the oil change and brake inspection cost me 54, at least 3 visits - and my car still isn't fixed.

Anne of Bolingbrook, IN May 29, 2008

Anne of Bolingbrook IN (05/29/08)
Performed an oil change on my car and did not secure the oil filter. It teh leaked out as I drove home. Possible damage to my car. It was making terrible noises. I had to have a friend rechange the oil again tha day. I am never able to reach a hman being to talk to and make complaint. The auto store as well as the main store have been giving me the run around and wont let me talk to the manager. I called their main customer service line who hasnt done anything about the situation. The worst customer service ever.They are responsible for the damage to my vehicle.

Double paid for oil change and I must pay to the engine problems diagnosed and any potiential work on the car. Still in progress.

Francisco of Fullerton, CA April 23, 2008

Francisco of Fullerton CA (04/23/08)
The battery light on my 2001 ford truck on so I went tosears auto center to get it checked out. They said everything seemed ok but to keep an eye on the battery. So i went to firestone and they also reomended to change the battery. I went back to Sears and purchased a battery for 204.71 including taxes. I went home installed the new battery and the battery light still came on. I went back to Sears and asked them to check my old battery. the tech said it was good and offered to take the new battery out and install the old one so I can go get a refund. So I did and when I told the cashier (troung) another casshier stepped in and said he could not do the refund because the battery was used. He said it was a company policy. I asked him to show me in the receipt where it said that or to show me the policy. He looked at the battery terminals and said they were scratched and could no longer sell them.

I asked for the supervisor and he said it was him but that his manager was going to be in at 1. I came back at 1pm and spoke to Amed Aguilar. He didn't even look at the battery his mind was set when I came in. He said I could not get my 204.71 because the battery was used. I have purchased many things and returned them within the terms of the transaction.I asked him to show me the terms on my two page receipt and he asked me to read the warranty statement on batteries. i told him that this pertains to batteries and not refunds or exchanges. He was cromfromtational and even said I kept changing my story and therefore more reason to deny my refund. Bottomline I purchased their best most expensive battery I decided to refund the battery because I understood it was my right as a consumer. I have the original receipt it was within 24 hours and there is nothing wrong with the battery.

I am a manager at a retail store. I understand sometimes refunds are granted based on a case to case basis. Amed Aguilar made me fell so useless never tried to help me. Instead was very agressive and even sarcastic. I never ever felt so scammed because of one person's poor descision on a 204 item. This has taken all day to get to nothing I don't know to to call for help. or where to go to sell this battery or somehow get my money back.

Kasey of Austin, TX April 12, 2008

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