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Sears Tire & Auto

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Like everything else at Sears, the tire and auto operation generates a lot of heat. Customers complain of botched repairs, damaged vehicles and high prices.

Craig of Koloa, HI June 8, 2009

I purchased a set of tires awhile back for a truck I dont use all of the time. One of the tires had seperated. I went to see if I could get prorated on the same tire. All three others are good with plenty of tread. I was told there was nothing that can be done for me. The salesman(Abs) turned and walked away. I went to Costco and tire wharehouse, Both said They would have replaced it. Unfortunitly they were out of the size I needed.

I am in customer relations myself, and felt I was treated poorly. I do have a lengthly sales history with your store, and probably will not return! I did contact the store manager, but never received a responce. Thought you should know!!

jennie of winthrop, IA May 20, 2009

I was purshing tires at sears I wanted a certain kind. that was remingtion sorry if spelled worng. well any way they said all they have is two I had told them that is all I need. Two of my tires were bad. Well anyway They refused to put them on my car. I could buy them but they refused to put them on. They had told it was becouse of the car being awd.

I have a 1999 subaru well they said it would damage something we said we did not care the car has alot of miles on it but I needed tires. But they refused to put tires on my car. It was not right. So we got the tires and had to get them put on myself. Which all we wanted was the tires put on. They had put just two on other car of ours that was awd not even a year ago so why not now??? makes no sense to me. I guess I thought it was kinda of rude of them to not put them on. They did not even look at the other tires. I don't know or understand why they would not put the tires on.

Alexx of albuquerque, NM May 9, 2009

took a tire in for flat repair, flat was repaired, tire pressure monitoring system, had been damaged, sears replaced the part with the wrong part, contacted store manager joe, joe led me to belive that tire monitor would be removed and i would be refunded, frank the so called service manager refused to do any of this.

Now im stuck with a damaged tire and have to spend 200 0n a new tire as well as another 80 on a new monitor system

Michele of Mission Viejo, CA April 21, 2009

I had purchased a battery for my 1996 Maxima in March, 2006 from Sears Tire and Auto in Laguna Hills, CA. The battery has been a problem ever since. This morning, the car would not start again! I had AAA come out to jump it. The tech told me the battery was bad and leaking acid and that I should take it back to Sears and get a replacement.

I get to Sears and was told by their tech, that nothing was wrong with the battery and that it was just condensation and not acid. I asked if the battery was still under warranty and they told me yes it was, but the replacement part of the warranty ran out 5 weeks ago. They said that they could give me a new battery prorated, but they weren't sure that the battery was bad as it was holding a charge. Then they said that they could change out the battery for 50 but there would be no warranty associated with that new battery. I told them that was not fair and not right.

Wes,the store manager, did not care. I told him to put my battery back in my car and I would have to go elsewhere. I had AAA come out and give me a new battery. (the have a new battery service program) It comes with a 6 year warranty and they come to my house if I have a problem. Also, the AAA tech showed me that Sears had actually sold me the wrong type battery for my car. My car is a 6 cylinder and I had a battery from Sears for a 4 cylinder. And to top it off the AAA tech showed me that the Sears battery only had 9% life left to it.

Colleen of Sag Harbor, NY March 29, 2009

Biggest complaint- Associate opened a credit card and I received it in the mail with my maiden name not given so it was done after the fact. I turned it down and still it was done. As well as adding a warranty that I did not okay, which I caught before he got to ring it through. I went in for 4 new tires after being inspected. I chose sears because of an AD for 1 free tire w/ the purchase of 4. When I asked about the deal in the AD. The associate looked it up in the computer as if he was unsure of the ad. He said that the tire offered in the AD was more than what he was suggesting. I okayed the passenger tires in place of my performance tires because they were also not in stock. He also told me passenger tires are better for the rainy weather. Performance were made to speed and turn at the same time.! ?

I asked what mileage my original Honda tires should have lasted. The answer 70,000. I was at 43,000! He told me after measuring the tread again (because he was not too convincing the first time when he said I COULD use new tires) You are at ##### and will not pass the ny state soon after. So I agreed to have them done @ 570. I aked for any other deals and was told he could not do anything about the Labor. Tires could be 10% off if I wanted to shop area shops. I told him that Mavis offered free alignment because I received an ad from them as well.

My car needed it so I was having that done also. He said that had to be charged. He also said that mavis did his tires and they BROKE OFF that they are HORRIBLE DONT GO THERE He answered questions with answers of questions that were not being asked. I asked for a breakdown he turned the screen to me and I saw that he was charging @50 to have a short limited warranty with roadside assistance, which I already have through HONDA. He questioned if it covered ABC like theirs did when I said I don't want the coverage I have it. I said NO again Thanks. Entering the show room (i came in through garage) I saw HUGE signs about the 1 free w/ 4 tire sale! I asked again, none of those tires will fit my car? I was told not in stock, you'll wait 5 days. I said that is okay. He said well they are all way more expensive.

Okay, maybe he did give good tires. Came back to pay and had to ask about opening an account credit card to save 10% over 50. my mom saved last week. She was with me. First he said you can have 6 months no finance charge or save 10%. I again asked what about 10 %. He said yeah or no finance charge for 6 months. I said I'll take the 10%. He took all of my info and then said, no you can only save 10. I said, Forget it, I' ll pay from my account. After all that I still received a credit card from him. I called up found out he issued it and cancelled it. He checked no on returning the tires, when he never asked. Since they were way under due it should have been asked. My dad had his tire change bill and was not charged for labor. He called and asked if they charged for labor answer NO. He asked why the charge on my bill. answer no way to put alignment on but to label it as labor.

Martin of Alhambra, CA March 27, 2009

I rencently bought four tires from Sears on 03/12/09 and I payed a total of 720.77 . I had to return to Sears on 03/21/09 because the tire from the left side began to make a horrible noise when I would stop or make a left/right turn. After my vehicle was inspected by Sears, they indicated that the ball joints from the front left and front right were extremely damaged. They gave me an estimate of about 650.00. I asked them why they did not indicate that the ball joints were damaged when they first placed and aligned the tires on my vehicle. They apologized for not letting me know ahead of time of the problem, but advised me that the problem with the ball joints was not their fault.

I accepted to have theleft side of my vehicle fixed because I only had enough money to fix one side. I figured that the total price should only be half of the original estimate of 650.00 which would be 325.00. The manager then told me the full price would be 405.00, which was way over the initial estimate. I had to accept and pay 405.00 because during that time I did not have a second alternative. On 03/25/09, I found a place that agreed to fix my right side of the vehicle (it should be noted that the problems and the labor needed to complete the right side of the vehicle were the same as the left ). I payed a total of 150.00 to fix the ball joints on my right side. Im explaining my story because Im hoping to receive some type of help because I feel that I was a victim of abuse from Sears.

SEARS charged me 255.00 more than what my mechanic charged me to do the same type of labor and job.

Matthew of Centerville, MA March 26, 2009

I had a flat tire. One of 4 that I purchased at Sears Automotive in 2006. I changed the tire myself and went to the Sears Automotive where I purchased the tires. I walked in the store, there were no other customers. When asked how long the service would take to fix the flat and put the spare back,John checked out in the garage. He said no one was ahead of me and they would bring the car right in. It would be less than an hour.

It was now 4:30pm. I though fine, I'll shop and come back. I came back at 5:25 only to find they hadn't even started on the repair. After another hour of waiting, and several just 5 more minutes, I went back into the garage myself to see what was going on. Two guys were leaning on my car, and a third was talking to them. I asked what was going on, they all looked at me, said nothing and then 2 of them walked away. The one left said he didn't know how to put the spare back in the car. Frustrated, I told them to throw it in the back and I would put it on when I got home. I never got an apology or explaination from the manager for the delay.

No real consequences. Just frustration on my part, and very poor customer service on theirs. If they had just been honest with me, I would have been much happier. Not a big Sears fan right now.

Harry of Sunnyvale, CA March 26, 2009

My wife is always careful about locking her car doors. She took her car to Sears for new tires, and when she went to pick up her car, the doors were unlocked and the GPS she keeps in the glove compartment was stolen.

Herschel of North Redington Beach, FL March 25, 2009

I gave permission for someone to use my Honda Accord when I was out of town. He had a flat. After mounting the small, spare tire, he drove it into the Sears Tire area to get the flat tire fixed. He was told that there was sidewall damage and they would not fix it, but could only sell him a new tire, which they did. When I came back from out of town, I had the tire checked at a large tire store. They found nothing wrong with it and suggested that a leaking tire stem could cause the problem. The sidewall was merely scruffed up.

I took the tire back to the Sears Tire Store Manager, in this case, the same Larry. He told me that the scruff marks on the sidewall were enough such that they would not repair it. I asked why they did not give the driver the option of just filling it with air so he could at least get home as well as the option of a new tire. Buyer beware with Sears Tire stores. It is amazing how many complaints against Sears can be found on the Internet.

It turns out that the tire was under warranty with another tire store and if he had driven it home, I could have gotten it fixed free. As it now stands, I am out almost 100.

Rachel of Newport News, VA March 19, 2009

i went to the sears auto repair with a tire that was leaking air. i was informed that the tire could not be fixed because it was in the side wall of the tire. the next day i took it to a tire repair place and it was not in the side wall, it was in the middle and they fixed it with no problem.

none i just thought someone should be informed so that people know not to trust this place!

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