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Like everything else at Sears, the tire and auto operation generates a lot of heat. Customers complain of botched repairs, damaged vehicles and high prices.
Sherry of Boligee, AL February 18, 2009
I took my 2007 Ford Explorer to Sears to have new tires put on. In the back of the vechile I had the rims still on the old tires that were to be put on Suv. Everything seemed okay when I picked up my Suv, but a couple of hours later (25-30 miles) the dash light came on stating tire default. I checked in my book and it stated tire pressure was the reason so when I got home I had my husband to check the pressure in the tires. I was shocked to find that all the tires had a different amount of air pressure in them. To add injury to insult,the following morning my front passenger side was flat.
I took the truck back to Sear telling them about the tire and was informed by a service guy that I would have to pay 30 to fix a tire. I thought about all the money I gave them freely with no problems to get the tires and I left. My husband called and ended up taking the truck back, they claimed there was something wrong with the rim but my husband took a picture of the tire that they took off and refused for them to put it back on. Since his last time, I taken it back again and they claimed that they took all the tires off and dipped them to see if they were okay....my passenger tire still goes flat everyday and I have to check all the time to make sure it's okay to drive.
It has taken alot of gas money (we live 45 miles from Sears), time from one of my class (I skipped to make sure the tires were okay), I left work early to get the tire look at, and emotional stress I worry that the tire will mess up the rims and that more will become wrong which means more money.
Gabriel of Gales Ferry, CT February 17, 2009
I went to buy tires today based on a sale circular in yesterdays paper pricing a Goodyear Assurance Tri-ple P205/TR15 at 114.99 per tire, buy three get one free plus 25 rebate coupon. I went to the store based on this ad, noting the adsaid prices vary by size nd knowing I needed a slightly smaller size figuring my cost should be no more than the 114.99. to my surpirse teh store employee was not aware of the pricing; at first he said he did not have the circular and stated the price was 146.99 per tire, after some insistence I got him to locate a circular, and it indeed had the 114.99 price. He then told me that that price was for that size only and that there was no reduced price on the smaller size I needed.
After some back and forth in the interest of time ihad no choice but to pay that price, having to ready the car that day for a trip (tires were a gift for my son and his girlfriend's car). I do feel that I am a victum of a misleading ad and a classic bait and switch effort-- I have been a SEARS client forever and now feel that SEARS is in the business of duping its customers with come ons--i had been planning to purchase my new kithchen thru SEARS but now have doubts about their pricing policies. Ibeleive I am owed the differnce i nprice or at least a plausible expalnation-- I look forward to your response before I take this complaint elsewhere.
96 dollars plus tax and loss of faith in SEARS integrity
Brenda of Palmdale, CA January 16, 2009
I took my 2004 Nissan Quest to Sears Auto Center at 8:45 Monday January 12, 2009 for an oil change and tire rotation. On Tuesday I began to experience a slight clunking in the right front wheel area upon slow deceleration. On Wednesday the sound became more frequent. On Thursday at approximately 10:00am I had my car towed to Antelope Valley Nissan. The Service Adviser Tom asked me who did my brake job and I informed him I did not have a break job but a tire rotation.
He stated well, I am just happy to be able to have this conversation with you. He proceeded to inform me that the lug nuts on the front driver side of my vehicle had not been tightened and that the wheel was very near coming off the van. I contacted Jessie who was the stated as being the overall Service Manager. I informed him of the above situation. He offered to give me a free oil change. I do not feel that the manager understood the gravity of this technicians error. I have an 11-month old and a 5-year old who are daily passengers.
The thought of what could have happened because of poor workmanship horrifies me. I do not believe that the manager appropriately dealt with this issue nor did he sound overly concerned with the problem. Patricia of Cohoes, NY January 12, 2009
I sent my 27 year old daughter to sears with my car that she drives to get 4 new tires put on. There was nothing wrong with the car other than bald tires and it would shake a little at 65 miles per hour. The sales person insisted she needed an alignment done which she did not feel she needed but did it anyway. We paid 574.54 for an oil change, windshield wipers and four new tires. We have no complaints about the wipers or the oil change.
She brings the car home and we wake up to a flat tire. She fills it and drives to work. She comes out of work and she has 3 totally flat tires. We bring the car back and they tell us they didn't seal the tires and that now her rim is bent. We attempt to deal with the manager Robert (they refuse to give last names) but he would say he would be there and then leave just before we showed.
We attempted to file a complaint but Sears closed it without settling anything. They took it on themselves to just close it. I guess they got tired of us calling because every time we took the car in it came out with something else wrong. Now the back tire is flat again and the car shakes violently at 40 mph. I call Corportate and they tell me the same thing...the complaint is closed. I said it isn't closed because I am not satisfied about anything and I want to open a new complaint. They say I can't. Just like that...you can't.
So, the next step is the Better Business Bureau. You can bet I will never again purchase anything from Sears. I have always purchased my tires and appliances from them and have a credit card. That card will be closed and I will never purchase anything from Sears again. I realize that my one card will not break Sears but if enough people read the complaints perhaps they will stop shopping there too. I am appalled at the way they handled this situation. It is just amazing that they can do such lousy work on my car and get away with it.
My rim is bent. My tires go flat daily. I paid Sears 574.54 to do a terrible job on my car. I now have to pay another mechanic (who knows what he is doing) to fix my car so I will be out whatever that costs me as well.
Claudio of San Jose, CA January 10, 2009
On November 1 I purchased 4 Goodyear tires for 2007 Toyota Camry. The tires were installed that day without any mention of any problem from Sears staff. On January 8, 2009 the tire inflation warning light activated. I checked the tire pressures and found them to be correct. On January 9, 2009 I took the vehicle to the Toyota Service Center. Before any service was performed, I was told that the most likely cause for the light activation was due to damage to tire pressure sensor caused when the tires were replaced. I was told that this was not covered by warranty and that I should file a grievance with Sears if this was determined to be the case.
Well, this is what was determined. The right rear tire sensor was damaged. It cost 457.72 (sensor and labor) to correct the problem. Toyota gave me the damaged sensor. I then proceeded to the Sears Auto Center. I explained the situation to the manager, who did not give his name. He indicated that he would speak to a district manager (J. Ramesbottom].
The auto center manager returned from his office and he told me that neither he nor the district manager believed that the sensor was damaged by the sears auto mechanics. He indicated that the sensor was probably damaged by the Toyota mechanics. Obviously, although he did not state it, he was inferring that Sears would not be responsible for cost of replacing the sensor.
After having read all of the problems people have had with Sears Auto Centers, I wish I had found this information before I purchased the tires as I would have purchased them elsewhere. Needless to say, I do not plan to patronize Sears any further. Replace right rear tire pressure sensor damaged by Sears when tires were replaced at cost of 457.72.
Jacqueline of Pittsburgh, PA December 30, 2008
Took '04 Taurus in for Struts (f/r and was told all were in stock) 4 tires (buy 3 get 4th free) and wiper blades. was told it would be ready in ~4 hours. went to mall etc. came back a few times to check on the progress and the vehicle was not being serviced on each occasion. Finally 7 hours later the car was finished with the exception of the rear struts as they were actually NOT in stock. Was also charged for the 4th tire but corrected that immediately on-site. Used the car the next day only to find out the back seatbelts were lodged inside the backseat. I have a child who needed to use those seatbelts. Additionally as I was driving, w/o my son my car started to fishtail around a slight curve pulled into gas station. checked air pressure. 2 front tires were at 15lbs, back right 10lbs and back left 20lbs. Tire specs on tires are 44lbs! and that's because they put on light truck tires NOT car tires that should be at 30lbs per manufactures specs.
I also heard a clunking noise in the front right and it was hitting potholes, etc. very hard. I called Sears Auto to advise them of these issues and was told when I bring it back in for the rear struts they will address it then because they had NO TIME that day. After giving it some thought, I called them back and indicated that I would be there in about 20 mins. as this was a safety issue and that I had ONLY a 1 1/2 hour window before I had to pick up my son from school. I got there and was told that John would be the tech that would correct the problems, but that he just went to lunch and I would have to wait until he was finished. OK watch me wait for JOHN to have his lunch...obviously I reiterated angrily that I had a 1 1/2 hour window so the manager decided to take the job.
That's when I learned that they had placed truck tires on my car and that the specs inside the door indicated that tire pressure should be at 30lbs. I was also informed that he did not redo a high speed balance and that he would have it done when I brought the car in for rear struts. Also, the clunking noise was a bolt that holds the strut on the car that was NOT tighened down. I got my car back within MY specified time. Oh yeah and the wiper blades? I asked for all season blades that cover the whole assembly. I got some michelen winter blades.
So I call the day the rear struts were to be in stock and was told YES they are in bring in your car. So I arrive at Sears Auto for the 3rd time and leave the keys was told 2 hours. was met inside the Sears store a 1/2 hour later by the same manager who dealt with me the 2nd visit who informed me that the struts were NOT actually in stock BUT they ordered them from a local company and they were on their way and it would be 2 hours starting NOW. OK 3 hours later I got my car back and left. MY CAR DRIVES LIKE A TANK!
I have contacted SEARS customer relations who indicated that the store should call me within 48 hours and should they not call I am to call C/R back and they will escalate it to the District level. WE WILL SEE. I'll let you all know soon. Should I not get resolution in this matter, I will perhaps ask for an attorney to assist me.
1,267.51, 11 1/2 hours of MY TIME and off of work 4 1/2 hours of that time plus time spent with C/R thus far...and more time off work to come I'm sure.
Phoebe of Savannah, GA December 28, 2008
January 2008 I purchased a set of tires for approx. 686.00 with a road hazard coverage. I took my car to Chrysler for service, and they found two nails in my read driver side tires. They put a patch in for me and advise me to take the car to Sears for a replacement. My brother took the car to Sears for me. A young male employee ordered a new tire for me. I was told to call back in five days. I recieved a call on Friday evening from the manager. He told me to bring the car in on Saturday. I took the car they said it would take two hours. After about four hours a young lady very rude and angry. She said no one told to go out an run over a nail. She said the road hazard insurance I had did not cover nails in tires. I felt that I was intimidated. Lied to and my privacy was invaded by others in the waiting area. This young woman had the workers to patch my tire and refused to give me a tire that was promised to me. I would like to have a new tire as promised.
I lost a lot of time that really didn't make any sense. I also have fear of a possible blown out tire.
Bryan of Acton, CA December 25, 2008
On Friday, 9-19-2008 I ordered TWO Tires. I was told at that time by the man on the phone that I would have to put one half of the total price down to place the order. I paid 100 over the phone using my ATM Card. When I went to have them installed the salesman presented with an invoice of 200.43. I asked if my deposit would be applied to the 200.43. He said yes, your deposit will be applied to this total. I signed the work order and was then told my van would be ready in an hour.
2 hours go by and I finally ask why has my van been sitting on the rack unattended for 45 minutes? Somebody finally pulled it around. Then the cashier tells me that I have to pay the 200.43 in addition to my 100 deposit. I complained but got no response. They explained that they had done 70.00 front end alingment and had tacked on some extras. How does 2 tires at 79 each end up costing 300?
I did not budget 300 for only two tires. Had I known about the extra 100 I would have not ordered the tires at all. I had to borrow that extra 100 to make ends meet that month. I am very, very angry with SEARS and will NEVER shop at any SEARS ever again as a result of this. I can't recall ever being so angry. Clearly, I was mislead. I feel that this is very deceptive business practice. On top of all that my tail light fell off on the way home. That's gonna cost another 100!
I had to borrow that extra 100 to make ends meet that month. I contacted Sears with this same complaint. They offered ti have the Service Manager call me. I want the extra 100 refunded. C. of Cupertino, CA December 22, 2008
I got a tire change and wheel alignment at Sears. Their wheel alignment printout shows that the rear wheel alignment has actually gotten WORSE. I asked the store manager to explain why the tire was aligned this way. He refused to explain it to me over the phone. First he claimed that he did not have a copy of the printout. I offered to fax a copy of the printout. But then he refused, claiming I had to come in and was rude. I also noted that the technician left grease on my seat and on the carpet. He essentially called me a liar, by saying this was impossible.
John of Londonderry, NH December 21, 2008
Brought truck to sears tire center in Salem, could not get tires I wanted on truck. Was talked into spending more money on tires than the tires I picked out on line. Online ur was noted that tires were in stock, but not when I got there. Never told me how long it would b. Went to mall to shop for about an hour. Returned to auto center figureing truck would b done, it was not.
After another hour of waiting in the waiting room, somebody finally decided to put tires on my truck. Only after I noticed that there no technician even in the garage area. No work is being done on any vehical in garage, and one person has been waiting at least five hours now. Now three and half hours later, I am still waiting. There should not b this long of a wait, and should b able to buy the tires that u want. If this is kind of service that is to be accepted, I will take my buisness elswhere.
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