Small Claims Guide Class Actions Lemon Laws FAQ Newsletters
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Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv. Jessica of Washington, MA October 16, 2009 I've had the Smart Start Interlock device installed in my car for almost 2 years now. For the first year, the handset REPEATEDLY malfunctioned. I would have to swap it out at least once a month. Either it would abort over and over.. or I'd blow, then it would abort, or sometimes the display would just fail to appear, and not allow me to perform a test. And even still, st times, it would just shut off mid- trip, and not allow itself to test me. Usually it would turn back on by the next time I started the vehicle, but one time it didn't. It remained off when i started the vehicle subsequently, not allowing me to perform a test, thus not allowing me to start my car. This occurred after having jump starting my car.. However, after the jump, it registered fine.. even re-tested me within 10 mins like it always does.. then all of a sudden the screen goes blank, and I hear it clicking and malfunctioning the entire hour ride home. It didnt work after that. Upon talking to smart start, they tell me you're not supposed to jump start the vehicle with the device plugged in... Okay; then if the device wasnt plugged in while I'm jumping it, HOW am i supposed to start the car?? It has to be plugged in to perform the test, right? And upon researching through my documents, and extensively on the net, I saw NO documentation about not jump starting your car with the handset plugged in. They're trying to charge me over 300 for the handset.. one that is completely bugged to begin with !! Not only that- once this happened, they tell me they have a new updated version available, and the service center will install the new system for free, since I'm having "issues" with my older version. Okay, so you're making me pay 300 bucks for an outdated faulty piece of equiptment, that was no fault of my own. Mind you, this particualr handset gave me problems prior to this incident, and she's trying to tell me it was my fault, and I am responsible for it. I don't think so. Deborah of Lancaster, CA March 2, 2009 Deborah of Lancaster CA (03/02/09) Advertisement
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