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Suzuki

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Brooke of Winslow , NJ October 16, 2009

My headlights have been going out every three months since I bought the car in January 2007. It was a pain to go all the way to the dealer and wait for an hour just to change the bulb so now I'm a pro at this. My transmission had problems around 50,000 miles, one of the problems was covered under warranty because they had a recall. I was told "they put the wrong fluid in the trans when they made them". The other problem was a "rain sensor" in the transmission that was not covered by my warranty. After these repairs were made I discovered zwhile changing yet another bulb a bungee cord holding my radiator hose away from the transmission. Very angry at having to pay three hundred dollars for that rain sensor problem, I took the car back to the dealer and was told that they didn't put it there. The man then changed his story and said that maybe they just used it to hold stuff over. It is now October 2009 and I am driving around with another headlight out and I am fed up with this vehicle.

Pablo of Aventura, FL October 1, 2009

On August 31st 2009 I returned my Suzuki XL-7 Lease to Bill Seidle Suzuki dealer, where I originally got my 30 months lease on March 31st 2007. I returned to that dealership after contacting American Suzuki Financial Services (ASFS) and being advised to just leave the vehicle with them. On September 30th 2009 I got a letter from ASFS stating that I owe ASFS 1,351.41 for Disposition Fee (350), Excess Mileage (4.80) and Excess Wear (908.20) plus 88.41 on taxes on the disposition, wear and mileage charges. I’m not disputing the disposition charges or the excess mileage but I’m definitely not happy with the wear charge of 908.

The main reason I don’t agree with these charges is because in the inspection report, conducted by CGS, it states that these charges were from a previous repair that were supposedly not done properly. When I called ASFC and got in touch with Dell Brooks and Amanda Carla, who refused to provide me with their supervisor, they stated that the car was not repaired but those were standard charges. Dell even said that the car was already sold and that she will not reverse those charges.As I was told that those charges for excess wear were from a repair I had done at Tropical Chevrolet in Miami on October 2008 I went to that body shop and talked to the manager Joe G. He called Dell B at ASFS with me on speakerphone and witnessed how Dell once again said that the car was sold and that they didn’t do any repairs on the car but that those charges were standard.

He argued with Dell that the amount of time and hours that are being billed for the worked that needed to be done was excessive to what she replied that the car was not repaired and those charges were standard. According to Joe G and John T, Allstate head inspector for body shop repairs, the car was fixed with all brand new original parts and it was fixed to meet perfect standards.I always paid all of my installments in time and I even paid the last installment even though I returned the car a month in advance. I have no problem paying the disposition fee or the excess mileage since I do feel responsible for those charges, but I refuse to pay for something that it’s not my fault. Especially if ASFS didn’t do any repairs on the car as Ms B stated (Joe G can attest to that).

I called Dell back this morning and try to work something out with her and again she refused to give me her supervisor’s name or phone number. She also agreed to waive 365 out of the total invoice to what I haven’t refused but haven’t agreed either. Just because I don’t want a reduction or a settlement on my account, I just want to pay for what it’s right.I can provide you with Joe G's telephone number, copies of all the repairs, invoice from ASFS, pictures, or any other paperwork need upon request.

Manoj of Wyomissing, PA September 25, 2009

I went to the dealership on 9/18/09 with my family, selected a 2008 Toyota Avalon and wanted to purchase the car. Religious beliefs prevented me from buying the car the same day and we asked the staff (there were 3 people involved in the deal including a manager who said she has been in this business for 30 years) if we could "book" the car by giving them check today and then come back the next day to complete all formalities and pick up the car.

The staff agreed to our request and asked for a retainer check for 100, which was given to them. I also gave them our SSNs and current car insurance details so they could process the papers. I also told the staff that I would be in a class the next day and would not be available on telephone except during 12-1 PM, my lunch time. The salesman agreed to give me a check call during my lunch the next day. The next day, I got a call from the salesman and he told me that the car is being sent for detailing and I could come at 5:30 PM and collect the car.

My family drove down from Reading and I drove from my class and we reached the dealership at 5:15 PM. On arrival we were told that the car has been sold to someone else the same day in the morning. I got a bunch of lies on how the car got sold when I had given them a retainer. On 9/22/09, I met Mr. David L., President, who told me (the truth) that on 9/19/09 he took the decision of selling the car to another customer (knowing that the car had been promised to me the previous day). The reason for his decision was the lack of a "buyer order" that his staff was supposed to have got signed by me the previous day. I asked him how did he decide to let me down, a client, for an error/omission by his staff, and he replied that he had to chose between a bad and worse decision.

In my life I have never come across a situation where the President of a company has knowingly and intentionally taken a decision to punish a client/customer for something that his staff was totally responsible for and about which the client/customer had no idea. There is more to the story and it concerns how the staff lied to us on 9/19/09, but I do not wish to make this very long. I am sharing this hoping that people read and realize that they need to stay away from this dealership. I would also appreciate if Suzuki took interest in the matter and if they feel it right, send me a letter of apology.

The whole experience was extremely stressful, because we live in Reading and the drive is over 50 miles. Also, we had informed all our friends and relatives about the purchase and the incident was the biggest let down of my life. In addition, I had requested my nephew to accompany me as I needed another driver and he had to cancel his programs to come with me to the dealership on a Saturday.

James of Sutherlin, OR August 22, 2009

My so owned a 2006 Suzuki GSX-R 600 motor cycle.On 07-22-2009 he had an accident.The frame welds broke off and killed my son.He was only 22years old.I need someone to help me,so this never happens to anyone else.Suzuki had a recall this year on the GSX-R 1000.The frames were breaking.

Rosanna of Long Island City, NY August 22, 2009

I am writing this on behalf of my sick father. He is currently undergoing chemotherapy and radiation for lung cancer and has a defibrillator for his heart. My father purchased a Suzuki from Suzuki 112, in Medford, Long Island on July 20. He put money down and financed the rest.

Upon receiving the car and reviewing the paper work with the rest of his family, we all realized that his car which should have cost approximately 17,000 ended up being over 24,000 and that doesn't even include the interest from his financing (the grand total after 72 months of interest payments would be over 26,000). We saw in the paper work that the dealership had charged him 2000 for an extended warranty (without his knowledge and permission). After further review at a meeting on August 7 with the manager, Ron, we discovered that the dealer had also charged my father an additional 3000 for a supplemental insurance coverage policy.

We told the dealer that this was never discussed at the final signing (my father had no paperwork for any of this) and Ron hesitantly agreed to give the money back. But at the 30 day threshold, the insurance company told us that they hadn't received anything from the dealer. He never submitted the necessary paperwork to the insurance company to cancel the policy.

We called him over a dozen times and he never answered any of our calls. Finally today, August 21, we went into Suzuki 112 to confront Ron and find out whether he had any intention of returning my father's money. He said that he would not cancel the insurance policy and that if he were taken to court, he would win. He claims that he would return the 2000 for the extended warranty within two weeks, but he said the same thing two weeks ago.

I believe that none of the paperwork for the refund of the extended warranty has been submitted because after calling the company, Warrentech, they claim to have not received anything from the dealership. As far as the supplemental insurance is concerned, we aren't even clear whether the dealership has submitted the necessary paperwork to provide my father with an actual policy. Given the unwillingness of Ron to provide us with any information we are attempting to independently verify these two points.

We have contacted Suzuki North America and they said that it's a "dealer" issue and there is nothing they can do. I just want my dad's money recovered so that he can get on with recovering his health. We fear that all this stress may be detrimental to him. Please, if there is anything you can help us with, we'd be so grateful.

Mohamed of Dubai, United Arab Erimates July 27, 2009

I bought Suzuki bike two months ago "barnd new" GSR600A" and when I went to the dealer for services they told me there are some internal engine parts need to be changed, I am not very happy with that, I need a repalcment for my bike. Please contact me for details.

Felicia of Knoxville, TN July 14, 2009

I purchased a 2006 Suzuki Forenz from the dealer and within a month of the purchase, the car experienced problems where the engine light kept coming on. Since then, I have moved to Tennessee where I have taken the care to 2 dealers to fix the problem more than 3 times which is the maximum to claim the car as being a lemon. It was never fixed so I filed some papers with Suzuki before the car reached 30k miles to see if I could get another car or my money back. They denied me the request saying that I did not give the dealer a chance to fix it even though I provided paper work proving that I gave the dealer more than 3 chances to fix the problem. Now, the car is experiencing further problems and the engine light is on again.

jacqueline of rochester, NY June 30, 2009

I brought a 2008 suzuki forenza from them brand new. after having the car for 8 months and paying a loan of 370.28 dollars a month which i still have another 5 years to pay.My check engine light came on after already bringing the car in they said it was a switch, which they replaced. But now the engine light is back on and the car wont pick up and wont go over 80 mph. Its an inconvience to bring it in again for them to tell me they cannot do anything. Again when i bring the car in they will just replace the switch which is obviously not the problem if this keeps occuring and i have had the car for 8 months.

Kim of Adamstown Heights NSW, Australia June 11, 2009

Car engine overheated and seized, despite being a new car with only 32,000ks on it, after towing it to their service centre, was told it happened because it had a faulty thermostat (which is a manufacturing defect) after refusing to fix it under warranty, I had to take them to court to get them to do it - they fixed it, but they did not put a new short engine in as agreed, but just reconditioned mine instead without even telling me - now, we have to go back to court, because not only did they do this, but they want me to pay for the labour costs too!

Considering I have been paying for the cost of a hire car for the entire 6 months that it has taken to get this far for them to try and get out of it, I don't think I should owe them a cent. Be warned that I am only 1 of many 1000's of customers whose warranties have not been honoured!!!

AlZAdjali of muscat, Oman June 10, 2009

Suzuki motors corporation Japan, I have bought a Suzuki xl-7 from agent in Muscat Moosa Abdulrahman Hassan 4 years ago (in 2005), after 3 months from the date of purchasing the car is started with two problems, breaks and remote control for doors opening, till now the same problems (contiues) going on without finding any solution, agent keep promising me but no hope and lately I discovered whenever sending the car for break (drums which makes very high sound) problem repairs the agent spray the break drums with WD40 to let the sound of breaks drum stop for few days which is wrong and might cause in an accident and this practice every month almost happenning,

two years ago one of [Suzuki's] technicians visited Oman and came with agents technician to my house in the same car and they took it for repairs, who has ageed also it is manufacturer defect and he promised when he is going back to Japan will solve this problem and find solution for it, the agent keep agreeing and telling this is manufacturing defect in this type of cars,

[They] know very well if this is happened in japan or united state [they] already withdrawn all cars from the market, I waited a lot and this car must be changed or find solution for me. I am going to blame [Suzuki] and agent specially if I involved in an bad accident due to breaks and what agent is doing, as I believe [they] don't want as international manufacturer to loose name, reputation so requesting [they] take necessary action accordingly and immediately.

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