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Suzuki

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Doreen of Monroe NC (02/12/08)
We purchased a new car 2007 Suzuki Reno on July 10, 2007. Our car payment is 458.00 per month. We need a new car at that time because our other car was shot. We had just finished paying that car off. We were so appauled to find out that our actual car payment is 158.00 per month and the interest payment is 300.00 per month!! Is there anything that we can do about this?

Timothy of Trafford, PA December 13, 2006

Timothy of Trafford PA (12/13/06)
The clutch on my 2003 Grand Vitara needed to be replaced after 30+ K miles. I have had many vehicles with manual transmissions and have never had any wear out anywhere close to as fast as this one did. Despite all the hoopla over their 7 year, 100,000 mile powertrain warranty and an indication that this was highly unusual Suzuki refused to stand behind their product.

I was out 850 for a vehicle whose 3 year warranty had not yet expired much less its vaunted 7 year warranty.

Phyllis of Baldwin, NY August 1, 2006

Phyllis of Baldwin NY (08/01/06)
My Suzuki auto, purchased in 8/03 needs a repair of an alternator which should be covered by the manufacturer's 3 year/36,000mile warranty. Apparently when I purchased the car, this documentation was not submitted to Suzuki corporate therefore, they want me to pay 900.00 to have the car repaired. Also, I had to have the car towed and rented a car. Both of these should also be covered by the warranty that they do not see in their system.

I have faxed the documentation of the bill, the extended warranty (which they also claim does not show in their system) in order to prove that I am still under warranty but was told by Orlando (a customer svc. rep. who is rude) that it could take them days to look into this.

Cheryl of Saint Petersburg, FL July 21, 2006

Cheryl of Saint Petersburg FL (07/21/06)
Suzuki is aware of latent defects concerning timing chain cover seals that leak oil and will worsen over time which will impact the value of the car. It is documented that the leaks occur with Suzuki Grand Vitaras from 1999-2001. My Grand Vitara is one of those cars (year and VIN#) with the latent defect. I took it to an authorized Suzuki mechanic as required, but they never informed me that Suzuki was aware of the problem. After further research on my part did Suzuki Corporation acknowledge they knew of the latent defect. This is NOT a warrenty issue as Suzuki proclaims. This is a latent defect well documented and known to Suzuki Corporation.

The car was leaking oil impacting the resale value of the car. Over time, creating additional problems in the performance of the car.

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