TomTom Portable GPS Reviews

My Tom Tom was purchased a couple of years ago, it worked well until one day I was visiting a jobsite. And upon leaving it stopped working requiring an activation code. I had no cell phone connectivity so drove until I had some. The phone number provided on the GPS took me to a "phone sex" line. Fortunately with cell phone connectivity, I was able to navigate. I will replace this unit and another Tom Tom I own with Garman units as I rely on the gps's too much for getting around in my business.

I have a Tom Tom G500 GPS with lifetime updates. Recently they offered a free trial of speed camera updates. On the last day of the free period I tried to cancel, following instructions on their website but was not given access to my "subscription" and also got a message that purchased services could not be processed to my device. I then started getting monthly debits to my account. I am trying to contact them to get this sorted out but so far no response. After reading other reviews about this company I am worried that I am in for a hard time with this company and must warn others not to deal with them.

My TomTom 520 Go is 1.8 years old. Light use because of the pandemic. A couple of weeks ago started to operating strangely. Couldn't perform updates, touch screen selections either didn't work or delivered blank screens. Sometimes looked like it was working then stopped working. Contacted customer support and followed their multiple suggestions - repeatedly beyond the point of recognized futility. Finally asked to send PND to repair center for an expert fix. Oh, then I learn their warranty is only 1 year. Asked about off-warranty repairs I would pay for. Reply: "Sorry we don't do that." Their final reply was: "We are sorry for your inconvenience." I am surprised they are not out of business with that attitude. Never buying any of their products again.

Although TomTom promised maps for a lifetime, they said my product was obsolete because it did not have enough storage for the new maps. I had just added a memory card with 16 GB of storage. I guess their promise of lifetime maps means nothing. ER

Wow, reading all the previous reviews has been a real eye opener. I thought I was alone with my issues, but I see that many TomTom products are flawed. I've owned TomTom GPS for about 7 years. The first one's battery died, so I had to buy a new TomTom. That one got ripped off out of my car, so I bought my 3rd one, which got ripped off again, then I bought my 4th one, that was in 2018, that one lasted about a year before my TomTom went haywire, which is hard to describe. I would program a destination, then my screen would change on its own, almost like someone was remotely changing my screen, over and over, to different screen images.

I purchased a TomTom XXL with lifetime maps. Now they won't give updates because it's an older model even though it is less than 10 years old. They want me to buy a new one to get updates. They don't tell you that they decide when its lifetime is up.

Let me tell you my Experience. I have a TomTom one, purchased in 2013 with a lifetime update. This morning WhiIe I was trying to update, a technician from TomTom called me for help. He broke into my computer and finally told me that my computer was infected with viruses and that my IP address had been stolen. He wanted to sell me a Systweak program at a pretty high price. When I told him that I was going to get information first from my service provider and a computer technician, he recommended that I not do it and he hung up on me. and I fnally didn’t get my maps updates.

Like the others here, I was jazzed about "Lifetime Support". Today I went to get some of that only to find that updating my computer software (TomTomHome) brought the entire show to a halt. They're done with my XXL540 and I'm done with them. No support. No U.S. phone numbers, just a 20% discount for anyone wishing to "go another round". Deceive me once and we're done.

When I purchased my TomTom, it advertized updates for life, well apparently they think I am dead, because those LIARS no longer support my TomTom. But I guess they are going out of business in any case with Google Maps and Waze. Just had to let everyone know that they cannot be TRUSTED.

I purchased a TOMTOM in July of 2019. I called first and was advised that all speed limits had been updated including those that changed in August of 2018. In fact, speed limits have not been updated. Today customer service advised me that TOMTOM does not have a cartography department. I am attempting to work with TOMTOM to get this worked out; however, if appears that their game is to put you off, put you off, put you off. I would not purchase another TOMTOM product. Previously I had a Garmin with exactly the same problem... no updates. I do not know what else to do other than to inform other consumers who might purchase either a TOMTOM or a Garmin in good faith.

Not fit for purpose, appalling product/software. Repeated resets, repeated downloads, repeated updates that don't work, patronising FAQs, I could go on and on but am going now to buy a Garmin, absolutely appalling product, avoid avoid avoid.

The updates on my TomTom 620 have only made the device worse than how it was when I first bought it. With new updates, several settings & options stop working. In the last month, many central US highways have been blocked for trucks. For example, from Winnipeg to Chicago the GPS directs me to go through Thunder Bay, Ontario. Nearly every central highway around Chicago is blocked for trucks. Using the device at the moment is basically impossible. Three weeks ago, I got a reply from TomTom, that this roadblock issue is a known issue and that they would resolve it. It has been three weeks. Roads are still blocked. Before these problems, I was happy with the device. For the moment, I have demanded that I get my money returned, and give back the device.

I used to be their best customer. I have spent over $1,000 on their devices over the years as I have a small delivery business. When they were the only product available they seem to work really good many years ago. However, as more and more competition has entered the market, their sales and profits have probably dropped, and so has their budget on customer support, updates, and upgrades. They are complete junk now and I will never buy another one. I bought several of them months ago and not one of them works now, updates won't upload, and I can't get a response from customer service. I feel like I've been robbed.

I have owned and used my Tom Tom GPS for about seven years. It came with lifetime updates, very important to me or no purchase. I love the functionality of the device, always there, always accurate, reasonably easy to use. However, updating the device is another matter. The biggest problem is updates take forever if I can get them to work at all. I have a very powerful Mac and high speed broadband internet yet downloads and installations are slow, in the order of one to two hours. Because of this, I doubt I would buy a Tom Tom again. I also find the internal management of storage in the device confusing. I added a 16GB card in addition to the 4GB internal memory, but I still have issues assigning storage.

Have a TomTom GPS, that I've had for some time. It's never been up to date with road trips, no matter how many times we've updated. Had some problems with another TomTom after updating so very leery, when the latest email came in for offering a last time update. My worst fears were realized and even worse, as it is now useless, with not being able to find any satellites, at all.

I have a TomTom GPS device. Recently, with the 6 April rollover event, an update was required to keep the device optimally performing. TomTom actually sent out an e-mail to inform me of this event and update. Unfortunately, the update utterly failed to update, and the device is borked. The update software will not work with a Windows 64 bit operating system. It won't even install. I sent several messages to Customer Support, and failed to receive any response whatsoever other than offers of discounts on new devices. If they cannot support the existing device, what is there to entice me to buy a new one, which will obviously fail to be supported in the near future? I won't buy a new TomTom if they won't even stand by the product I have. Instead, I'll buy one that is anything other than TomTom.

Had 2 TomToms. Unless you spend $$ for the updates sooner or later you lose the signal. The updates are no bargains either. I use my GPS for work going to different locations. Recently lost GPS signal so bought a Garmin GPS with free updates... Good Bye TomTom.

I was trying to get help with updating my device. I spoke to 4 agents and all of them - one after another hung up on me. When I asked for the manager he hung up too. This people are very rude and unprofessional. I will never buy TomTom again.

Upgraded to a GO620 from a 10 year old TomTom GPS. Only advantage of the 620 is a larger and brighter screen. The 620 has started randomly turning off on its own, and also randomly changing from 3D to 2D views. No north arrow on 3D view. The north arrow on 2D view doesn’t work correctly if heading east or westerly. 2D map always stays oriented to the north, won’t follow your direction of travel. Overall I am disappointed in the lack of features and device not working correctly. Will attempt to return unit for refund but I have had it for more than 30 days.

Will never trust TomTom again!!! Bought this unit with lifetime maps and updates. Now there is no longer support for it. What a load of crap. Very disappointed from a gps that worked so very well for me.