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Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.
Debra of Moorpark, CA November 20, 2009 On 11/13/09 I took my car to DCH Toyota of Simi Valley to see why my air bag light stayed on all the time on my 2004 Toyota Corolla Sport. I was told that it is due to a spiral cable and the cost was 1350.00. I was also told that my airbags might not deploy in the event of an accident. I asked for a number to call and I was given Toyota Customer relations PH: 1-800-331-4331. I received a case number and was told by the rep that someone from DCH would be contacting me in 1-3 days. When I finally had to call DCH on the 4th day, 11-20/09, the service rep said that Toyota's Customer Care rep was willing to give me 300.00 towards the repair costs. I said I this was unacceptable and that I was calling Toyota Customer Care. The service rep said I was welcomed to do that but that was the final word. I am presently waiting for Toyota Customer Care to contact me. The following is a list of my concerns: 1. I feel this is a factory defect, my car only has 72,000 miles. 2. I have never been in any collisions for this problem to have occurred. 3. I feel this is a Very Serious Safety Issue. The possibility that my airbags might not deploy in a collision could have very grave consequences, for not only me but my Children, Grandchildren and other passengers. I feel Toyota and DCH of Simi Valley need to take care of this safety issue. beverly of Springfield, TN November 10, 2009 I was recently in a car accident that went down 20-25ft off a bluff per the police officer. I was bruised but i made it out alive and well. My car was totalled and my air bags did not deploy. This has happened in many cases according to my insurance company and they told me that i would have to handle this on my own reagrding why the air bags did not deploy. I called them to inform them what had happened and the smart man on the phone which would only give me his first name and he said his name was brad. He was so rude about the situation and when i told him that i have talked to motor vehicle about the suv and the air bags, he spoke out and said that i am just wasting my time, that many have tried and it has not been proved that toyota air bags are a problem. I continue to speak with him and ask him to speak with a manager and he told me that the managers had already left for the day. You don;t know how i felt when he said this to me, i could have died and they have some young punk on the phone joking about the situation. What can I do about this. I even gave my vin number to the motor vehicle and they said that this vehicle had already been in an accident. can you help me to prove this situation. When I spoke to them and I have since then faxed a letter to the company and I am awaiting a reponse to see what that say. I asked that they give me what I had put in the car. He told me they would give me a car if i finance it. And then he said that Oh! i doubt you will be finacing with us again with your credit. When I had good credit they never said a word, called me 3-4 times a day with offers and all the nine yards. Because i was late in the past, this man throws this up in my face. I am not suppose to be treated like this by no one. I need your help in this matter. I had a Toyota Highlander 2003. If they are right then I know that I will never buy another toyota, I had a Lexus before and there was no problems with the air bags. Raj of Irving, TX November 2, 2009 I want to bring this up because Toyota as a company has not been taking care of this IMPORTANT feature which failed miserably to bring in the air bags when I drifted to the shoulder on a high way and ended up hitting the divider....I came out with minimal physical damage due to god's grace but my bags never went up...this is a serious complaint and if there is a clear path I can even take this to next level by suing this company....Needless to say MY CAR HAS BEEN TOTALLED. Matt of Mansfield, MA October 31, 2009 While traveling on the highway to work the drivers side air bag of my wife's 2005 Toyota Carola exploded without cause. It took Toyota over a month to repair the air bag. They have been unable to explain why the air bag exploded, but claim to have fixed it. I do not feel safe driving the vehicle. Toyota has not resolved other problems we are having with the vehicle since this incident. There seem to be many electrical issues with the vehicle, CD player no longer works, clock on the dash board has faded out, the engine as a whole sounds much louder and a compartment that flew open upon deployment of the airbag no longer closes. Nancy of Freeport, NY October 19, 2009 On 10/8/09 at approx. 8:25pm, I was driving my 2005 Toyota Prius down a main road 1/2 mile from my home and was involved in a 4-car accident. I haven't seen the police report yet, and of course it all happened in a heartbeat, but my understanding from the police officers is that: one person made a left turn into oncoming traffic without waiting for a green arrow, thus running a red light. He hit someone else who hit me, and I was forced off the road (at 30-40mph) into a parked car. All 4 cars involved were totaled. The front of my car was hit twice in the course of the accident, but NONE of my airbags deployed. I was told by the police and EMTs that the airbags in the cars of the 2 other drivers were deployed, and they were shocked that mine were not. As a result of the 10/8/09 accident, I suffered a fractured sternum and upper back re-injury (because, believe it or not!) I was in a previous accident on 8/11/09 less than two months prior, ALSO due to a woman running a red light through an intersection, at which time I suffered some mid-upper back injury, which was just coming under control with treatment). An ambulance took me to emergency at the local hospital, where I spent 3 days, and have been uable to work since that date (10/8/09). I was told in a follow-up visit with an orthopedist that I cannot drive for at least 2 more weeks, for a total of more than 3 weeks out of work. My car is gone, of course, and I am dependent on others for transportation and other assistance. I will need to replace my car, and will have to take out a loan for the difference between the cost of the new car and the amount reimbursed by the insurance co. for my Prius. I was in intense physical pain for the first week, and have spent considerable time and effort dealing with the consequences of this accident. When my family and I did some research on the internet, we discovered that there were many complaints about airbag deployment failure in Toyota vehicles, including the Prius (especially 2004-2006 models - yet I never received a recall notification). I would like to know why this issue is not more well-known, and how to prevent this situation from happening to others. Thank you. Brandy of Bullard, TX October 18, 2009 I was in a head on collision going approx 45mph when a car pulled out in front of me, totalled both cars. Airbags did not deploy and seat belts did not hold. Toyota stated I was not going fast enough. They have major problems and will not do anything about it. Camry was totalled and I am disabled after a couple of surgeries Bruce of Homer, AK October 11, 2009 Our 2005 Toyota Highlander was involved in a accident. The cars was traveling around 35 mph when it struck a moose. There was heavy damage to the front end of the vechicle. The airbags never deployed. I've read on this site of many other newer Toyotas that hve had the same issue. Joan of Big Sandy, TX October 7, 2009 I was in a full frontal wreck in my Toyota Camry going aprrox 40 mph where a car pulled out in front of me and it totalled both vehicles. Neither my airbags deployed nor my seatbelts held. I am trying to get pictures of other Toyotas that have been wrecked that the airbags did not deploy and other people that would like to file a complaint because Toyota will not allow us to download the information on the EDR or black box to have it check out. Vickie of Big Sandy, TX October 1, 2009 I have been through the lawsuit with Toyota and would be happy to give any pointers if needed for non airbag deployment. I am trying to get enough people together right now though to file something on the data event recorders. Each of the cars have them and they record all the information that you will need that tell if everything worked properly. They problem is that Toyota does not share they software with anyone so that it can be downloaded and they require a court order to download it. We purchased the car, we paid for the black box, so the information should be ours. If you are interested in pursuing something on this let me know. My car was totalled, I suffered 5 major back neck surgeries Rebecca of Buffalo, NY September 14, 2009 My daughter was in an accident on Friday, and totaled our 05 Toyota Corolla CE. The airbags never deployed, neither of them. She has injuries and the entire front end of the car is folded up. I want to know why those airbags weren't deployed--she could have been killed! We are getting a check for the car, and I will not be a returning customer of Toyota, which I've had my entire adult life. Advertisement
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