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Toyota Prius Service Delays

Marla of San Antonio TX (1/24/05):
When my Prius breaks down they have to ship the parts from JAPAN! Why on earth do they not keep parts in the US? My car has been in the shop for up to one month at a time. When it went out of warranty they refused to give me a rental car. However, even when it was under warranty I had to fight with them to get a rental car. I'm supposed to be satisfied that it will take weeks to fix a simple problem such as needing a new auxiliary battery. My car has currently been in the shop for 8 days now and no guarantees of when an auxiliary battery will get here.

Toyota Prius • General Complaints • Availability • Battery • Fuel Gauge • Insurance Costs • Service Delays • Tires • Transmission • Happy Hybrid Owners --- Test Drive • Three Lead Feet Meet Little Fuel Sipper --- News • Unexpected Problems Confront Prius Owners • NHTSA to Hear 'Silent Killer' Complaints • Reports of Prius Price Gouging Rise with Gas Prices • Prius, Porsche Models Top Most-Satisfied Lists • Should You Buy a Second-Hand Prius? • Winter Weather Warning for Prius Drivers • Prius Again Tops Owner Satisfaction Survey • Prius Helps Toyota Knock Off Ford for #2 Spot • Toyota Recalls Floor Mats, NHTSA Warns Prius Owners • Feds Probe Prius Runaway Acceleration • Prius Owners Report More Unintended Acceleration Incidents • Runaway Acceleration Plagues Prians • Toyota Delays Third-Generation Prius • Sales Top 1 Million but Some Owners Find Prius Doesn't Age Well • Prius Owners Losing Ground in Traction Battle • Prius Traction Control Complaints on the Rise • Prius Stalls in Snow; Owners Steamed • Prius Shuts Down in the Snow, Reader Complains • Prius Supplies Increase as Sales Slow • Prius Discounts Popping Up in Showrooms • EPA Finds Prius #1 in Gas Mileage • Prius Owners Question Mileage Claims • Prius Tops Consumer Satisfaction Survey • Hybrids Don't Always Deliver the Expected Fuel Economy

I must rent a car out of my own pocket for several weeks each time this car is in the shop. And this happens at least 2-3 times per year. (I own a 2001, have had it for 3 years.)

Joel of Glendale CA (9/18/04):
I brought my 2004 Prius in for a routine 10,000-mile maintainance check. Following the service, I noticed that the entire dashboard and control panel was shut off. So I called the dealer and was asked to return the car to their shop. They identified the problem as a burned-out fuse and replaced it, but asked to hold onto the car to identify the reason for the failure. This was Thursday, September 9, 2004. I was provided with a rental car and the promise that all expenses would be sustained by the dealer.

On September 10, Friday, the problem was identified as a faulty wire which was placed on order that same day. The wire arrived on Tuesday September 14. The car should've been ready by Wednesday September 15, but the service department reported the loss of my car key that day. Concluding that the garage staff could not be trusted, an entirely new security system was placed on order and was expected to arrive on Friday, September 17. Today I was informed that the part had not arrived as scheduled and was put on back order. The service may last another several days.

My complaint hinges on two arguments: The key never should have been lost or stolen in the first place. Second, I fully expected the repair/replacement of the vehicular security system within a specified time frame. Most disturbingly of all, the whole affair has soured my oppinion of this dealership and its staff, and upon recovery of my vehicle, I don't see myself returning here anytime soon.

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