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Central Kia

Plano TX

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Gwen of Flower Mound, TX November 15, 2009

Oh the Horrors! I received a "Thanksgiving Sale" invitation with a 5K rebate check for "Owner Loyalty". Said the Sale was by "Invitation Only".

I have a 2007 Kia Spectra that the door locks have continued to be faulty, even after the dealership replaced the part 2 months ago. You can shut the passenger side doors, and the driver side doors lock as well! Talk about a safety issue.

Went to dealership and showed a sales rep my 5K rebate check and said I was interested in the Rondo. He showed some to me and then had another guy come over who told me the 5K rebate is only on the Kia Optima cars. It is in very fine print about the dealer specified type the rebate would apply to, but still did not say what model - only a number.

So, I went and looked at the Optima XL (cloth and nothing fancy) and found one I fell in love with that the sticker was 20,000.00. Went and spent the next four hours waiting for them to get the deal done. They only wanted to give me 6,000.00 for my Spectra, which is in excellent condition except for the door locks. I said I needed more as Kelly Blue Book says it should be worth over 7K. That did raise a red flag as apparently the Kia products do not hold value well. Sales rep came back, said he "fought for me" and got 7K for my trade-in. Thought we were good to go, but they were trying to get a better loan rate for me since I had a bank ruptcy that was filed 3 years ago. My credit is excellent since then, so I thought they were doing me a favor by trying to get a better finance rate. It was late, so I said I would come back the next day.

Called the next day and sales rep #2 told me they had everything ready and to come on down. Arrived and they said they were printing off paperwork and it would be a few minutes. After another hour, they came back and said they could not get me the great finance rate and my payments would be over 500/month. I questioned why so high with the "deal" we had worked out, and then their "Sales Manager", Bobby Soto, told me because I could not use the 5K rebate check as that is only on one particular Optima model with leather that costs around 24,000.00! That is misleading advertising in my book. Will contact attorney tomorrow about possibility of filing suit for false advertisement.

Mary of Garland, TX October 15, 2009

About a month ago, we traded in a small Kia for a larger model. They were to pay off the trade-in, etc. I am getting calls from the original finance company that I am past due and now have 2nd payment due. Also, I have late charges and am being referred to the credit agencies. I have called them at least 3 times during the past 4 days. NOBODY will call be back. Rene in finance will talk with me but says it isn't his department. Now he says that the check was cut Oct. 1 but they can't see that it was sent. I want the other finance company paid off with late fees and, if it goes on my credit report, they need to clear it up.

RICHARD of WOLFE CITY, TX September 29, 2009

My problems started when I went to drive my new Sorento home. Although I had told Central Kia what I had to have on the vehicle, they tried to deliver the vehicle without remote keyless entry or cruise control. They assured me they would put those on and would call me within two weeks as to when to bring the vehicle back. I finally called them back 3 weeks later and had a hastle jogging their memory about their commitment.

They finally installed an after market cruise control but would not install the remote keyless entry. Now the passengers door open warning sounds frequently and the interior light goes on. This occurs when making a left turn, when the passenger adjust in the seat or you hit a bump in the road. I called this morning to get an appointment to have it repaired as I have to go to Dallas to get an IV that morning and will be in Dallas. They have one loaner car and it is already booked for that day and do not have a shuttle to get you around. I do not know when I will have anyone available to pick me up in Dallas so I can leave the vehicle for repairs without sitting all day waiting and hoping they have the parts to repair the vehicle.

I guess I will have to rent a car-hauler trailer to get my vehicle to Central Kia for service and again to get it back to the ranch. I live approximately 60 miles NE of Dallas. I had heard such good things about Kia's but am not having a good experiance with Central Kia of Plano. I am stuck in Wolfe City with and obnoxious problem with my Kia. Thank goodness I have my F150 which is dependable.

Patricia of Arlington, TX July 27, 2009

I gave my check, pmt. in full for my 2009 Kia sportage. Changed items from my 2002 Sportage to my new and showed Mike the defective driver seat belt 7/18/09. I'll take care of that Monday - his comment. 7/27 he calls saying he put in a service ticket - I asked where does the belt come from - he states "Korea". This is a Life Safety issue as the belt hangs on the hasp as well as the retracter. I feel that now he has his commission (since I paid cash for the vehicle) I'm in left field as he told me we'll call you when we get it in to install.

Mindy of Anna , TX July 20, 2009

Me and My husband went to purchase a new car, my biggest concerns were safety and gas. Well kia topped everywhere i looked as far as my concerns, but after i started the deal i wish now i never would have. We left that night with the wrong car. They said they could not get me a car with low miles, lied about where i bought it lied about how much money we made, lied about the warranty. So i took tha car back three days later due to a engine issue and a airbag safety issue, and they put me in the car i chose which still had 500 miles on it. They did not want to own up to anything they said they would. I had to figth to get a contract,had to fight to get the tint done, had to fight to get my plates. So about 4 weeks later this car starts havinh problems with the airbag system i called kia, and told them, but it was not a big deal to kia.

Finally i drop it off for repair and tint, picked it up a day later and it was well they claimed it was my battery. I left and 3 days later the light came back on. I called kia motors of america which didnt help much they were just as rude.they told me i could take it to mckinney kia, I did and found out the car didnt belong o me they messed up my vin number so the whole time i was driving kias property thinking it was mine. the next day i dropped it off at mckinney kia and sure enough it was a safety problem and if i would have had a accident my aribag would not have deployed.

Oh and when i got the car back from central kia it had a scratch on the trunk. My car went in the shop on the 9th of july and still as of today the 20th dont have it back. I am ready to take central kia to court and will do what ever i have to to do that. They should not be a loud o do this to anyone. please help us in anyway if you can. I do have all my paperwork to back up what i have wriiten.

Jessica of Plano , TX June 18, 2009

Short and Sweet: They sold us a used car claiming it was new.

Here's more of the story. My husband and I wanted to change from a Nissan Altima to a minivan to accommodate our growing family. We went to Central Kia of Plano and dealt with a salesman named Gabe. We found the car we wanted and after hours of trying to make the deal, left there at 9 at night in the new minivan. They said we would need to come back the next day to pick up a few things. They lost our licenses. My husband and I both had to get replacements from the DMV. They didn't give us a contract or any paperwork even though we were asking for it...etc, etc, etc. It was awful. However, the worst thing was that they sold us a used car claiming it was new. When I went back the next day...and every single day for about a week and a half - the salesman we had dealt with had been transferred, they didn't know the history of the car - or why we found melted crayons in one of the back compartments - they sold us a used car warranty even though it was supposed to be under a "new" car warranty.

It was a mess. We ended up keeping the car because we couldn't get our old one back...the next day. Then, when we went in to try to get them to do something to make things better - they could never be made right - they told us they would give us 6 free oil changes and 6 free details. That would have saved us a bit, so we said okay, that would make things better. When we were given a business card with the freebies handwritten on the back...it turned into 3 free details.

Skip forward a bit to when I took the car in for the first oil change at like 3k miles. They told me I had the option of paying for a tire rotation. I said no. I was going to wait until 5k mi. to do that before taking a trip out of town. They voided my warranty! They said I hadn't followed recommended maintenance for the vehicle. My husband took the handbook for the car into the office and showed them exactly what the recommended maintenance for the car was... they said that the KIA book was not going to reverse them voiding our warranty...over a tire rotation!

Terry of Rowlett, TX March 15, 2009

Terry of Rowlett TX (03/15/09)
Central Kia is one of the most shady operations I have delt with. I have purchased two cars from them yet have been treated like trash my entire experience as a customer. Recently I called to purchase a new car from Lewisvile and they took the application over the phone and said we will call you shortly. 5 days later still no call I called them and they had no record of the application.

One of the managers talked to me and said I will look for it and call you back; still no call. I got a call two weeks later asking if I still was in the market and I said yes. I made an appointment for saturday afternoon 03/14/2009. The salesman that I talked to on the phone said two lenders had approved me and the approval was good thru 03/14/2009 at 9pm; I arrived at 3:30 pm and was told that they could not find my file and I had to start all over. They ran my credit again and started processing the paperwork; and everything looked good.

The sales man left and was trying to juggle several customers at once and left me sitting out in the lobby while he waited on others; rather than turning me over to another sales staff member who could give me the one on one personal attention that I also deserved. After waiting an hour; I got up and left; The salesman then called two hours later when he discovered that I left and said he was ready to deliver my car --guesss what; when a dealershop has lied to you as many times as central kia in Lewisville has; I do not need their cars; I will go to another Kia dealershop that is not Central Kia/

Another time; I was in for my 40 thousand mile tuneup and left my emailed discount coupon. The plano store would not let me use their computer to get my coupon saying their computers are for business use only. Another time at 60 thousand I paid for the service and forgot to take the coupon out of my wallet and they said I had to use it before I paid and I took this all the way to the manager and the response was no.

This company treates customers like garbage as they know they are the lowest cost Kia dealership in Dallas and they can get away with it. I would not recommend that anyone buy a car here. Although the cars are superior and the best car I have ever had; this dealership will use every opportunity that it can to kick you in the BUTT and slap you in the face. This is the most unprofessional group of liers I have ever seen; they will tell you what you want to hear on the phone and once you are there; they will lie to you like dogs.

Kristin of Plano, TX March 4, 2009

Kristin of Plano TX (03/04/09)
The entire story of our nightmare with Central Kia is way too long to type. But the shorter story is: My daughter's 2006 Kia Spectra was towed to Central Kia and it just stopped. After being at their dealership for 23 days, and everyday being told don't worry we'll find out what is wrong with your car and everything is under warranty. Everyday they would call saying they replaced this and that, which I never authorized,but still couldn't get the car to run. Finally I'm told it's the computer system and that it went out because a stero speakers that were professionally put in her car. They had been there for months ahead of time.

So, now everythig they replaced I'm being told I have to pay for in the amount of 2,200. Many calls to Rusty Wiley where he was the rudest and I could tell trying to rip us off. I finally go to pick up the car, give the girl my credit card and she gave me a receipt saying the car is totally under warranty you don't owe us a thing. Great I said and the car was brought around and I left. 1 hr later I get threatening phone calls from R. Wiley saying he is going to put me in jail and to pay them or bring the car back. I called, left a message, and told him what happen.

You won't believe this, but Central Kia then stole my daughter's car off the parking lot from the hospital she works for. We didn't know it was Central Kia, called the cops filed a report. I get home and have another call from R. Wiley saying your car is done and ready to be picked up. We already picked the car up several days earlier. The Dallas police were wonderful and retrive the car back to us from Central Kia. The people that work there didn't even want to give my car to the police. They were told they would be arested, so they gave the car to the police.

I then get a law suit in the mail. How can they sue us? I was given the car, told it was all under warranty, and a paid reciept. Please all of us that have been ripped off my Central Kia need to work together to close them down. I've called the news here and they are calling me back for the story details. We need to protest out front of their store, don't let this ever happen to anyone else.

Not only did they steal my daughter's car, this is grand auto theaf as they didn't do any paper work to pick up the car the car is in very bad shape. Dash and panel damaged, wires every where and the stick shift messed up from them towing the car. My daughter is very ill and suffers from colitis. She has been in the hospital twice because of the stress from their actions. I'm a single Mom who suffers from MS, and no money. I need help.

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