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Don McGill Toyota

Houston/Katy, TX

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Michael of Katy, TX November 19, 2009

Bought 2 cars, signed, next day someone called saying that one body can not buy two cars. End up ping pong communication with 'finance' people, finance manager, finance director, sales manager,bad communication with them, everyone saying different story. never return phone calls too. 2 days later I decided tired of hazzle and decided to return one car and get my trade in car back, and get over with. Made the arrangement and drove 30 something miles from downtown Houston. When I get there, suddenly they changed their mind and said arrogantly I can not return the car. I already made some arrangement with some other parties, to sell my old car and buy a new one from them. Really pissed me off. And they never say sorry not one bit. O yeah, one of the car it's 2010 Toyota Camry also have some noise, ticking problem just one day after I bought it. Very dissappointing service and experience, I would never buy Toyota again and will tell everyone I know not to buy one, especially from Don McGill Toyota Katy Texas. Most arrogant was new sales manager, Mike. And not helping at all.

Rickie of Houston,, TX April 14, 2009

Rickie of Houston, TX (04/14/09)
This happened in April 2005. I went to buy a new car and wound up with a Certified Pre Owned Corolla S. I signed all the paperwork and on the paperwork that I signed there was no deposit. When I went to pick up my copies of the paperwork, someone had changed and added a 350 deposit and also forged my initials and signature on the paperwork.

I contacted Don McGill and they waived the deposit but I never received any information as to why my initials and signature were forged. I have faithfully paid each payment on my car to the finance company. I have thought about filing a forgery lawsuit against them, but realize it is probably too late to do that now.

The only damage that this has caused is that I have a hard time trusting a car dealership. It makes you wonder if all of the dealerships will do the same thing.

Tiffany of Angleton, TX March 31, 2009

Tiffany of Angleton TX (03/31/09)
Vehicle started out at 27,843. Start doing paper work they tell us there is an orange paper that should be there that is not, so the actual price was 29,408. Salesman tells us he is going to bump the price down -2000.00, Plus we were going to receive 500 Rebate,2000 for a car trade in plus i had 3000 cash to put down on the car. Then the dealer tells us he is knocking down the Vehicle 1000 instead of the 2000 which i argued but he tried to take it back saying no he was giving us 2000 for the trade in, i still argued then gave up on the arguing. Then i asked what we were approved for and he kept sayin they're taking care of it We asked about the finance rate and he said he would beat the 9.7% rate that our bank approved us for and if he could not, he would knock an additional 1000 off. Finally I am told my payments would be between 475-490 so im somewhat ok with this.

We get back to the Finance Manager and he starts going over the paper work. Tells us the payments would 590 a month. I tell him No, he quoted me 490 a month. So then my Fiance asked what the INtrest rate was and he says 12. something %. So then we tell him, no Ceasar told us he was going to match our old intrest rate or he was going to knock off an Additional 1000 SO THEN the finance manager says, well im going to do you a favor, and he knocked the intrest rate to 10.something% and asks if thats ok, we say no, he still said he was going to knock off the 1000. We tell him to call Ceasar in the room and ask him about it, in which he does and Ceasar says, yes, knock off another 1000.

The whole time the Finance Manger is complaining about how he has to hurry up and get out of there because he has a concert he has to be at and that he couldn't leave any later than 8:30pm. So he's throwing papers out at us to sign, he explains what he thing is and points and tells us to sign. We trusted him and thought he had actually done what was said, this is my first time to purchase a vehicle i had no idea what all the number meant.

I had to go back on Monday to take the title to the trade-in to them and they tell me that we were not approved it was denied but they called in a favor and got us approved, when all along we thought we were approved, how do you do paper work if you're not approved and don't know the actually Intrest rate and the loan amount?

So im going over my paper work find out that the orange sticker that was missing from the windshield was in the middle console of the car and is only 28,238.00 and the total purchase of the vehicle is going to be 38,448.00 How did this happen? In my figures before TTL, & GAP insurance, just the car ALONE i figured my total cost of the car that i would be financed for is 20,738.00. HOW did the difference in financing go up almost 8000.00? Did i get screwed? and Is there anything i can do?

I was lied to and taken advantage of and now im paying almost 40,000 (Which after financing i will be) for a car that should not have been more than 30,000 with all the deals they were supposedly giving us.

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