Complain about a product or service

Jennings-Anderson Ford

Boerne, TX

Jerry of San Antonio, TX October 7, 2009

Took 2001 Ford Expedition to dealer because engine was losing power and making a ticking sound. They checked it out and stated everything was fine. They stated that I probaly just needed my fuel injectors cleaned. Therefore, I purchased the fuel injection cleaning service. Approximately 2 days later while driving, the engine made a horrible sound/power loss and was no longer driveable. The Expedition was towed the next day to Jenning Anderson Ford.

This has been a nightmare. They told me I needed a either a new head ($4000) or I could buy a new engine ($6000). I told them I brought the Expedition to the dealer in the first place 2 days ago to avoid this whole mess. I believe they were negligent. I believe they knew what was going on before but, they told me everything was fine. All they had to do was tighten the plugs or replace the head in the first place. This cost me time, money and alot of stress for my family. Truck is currently at dealer now and I am awaiting a management decision.

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