Complain about a product or service

Millennium Jaguar

Plano, TX

Frankie of Dallas, TX October 11, 2009

March 2009 I took my X-Type Jaguar to Millennium Jaguar Service for a scheduled oil change. While there the garage door of the dealership fell on my car (before the oil change was done). The entire roof was damaged (including the sun roof) I was put into a loaner. The personnel were very secretive about allowing me to see the damage. They said I was not allowed to go into the service area and they brought each item to me that I would need while the roof was being repaired. The repair took about a month and a half and during this time I went to Trade Secrets, the repair facility, and saw the damage myself. Millennium personnel would not discuss the repair with me. They referred questions to Trade Secrets.

After the car was returned to me around April 18, 2009, there was a leak (it was raining the day I picked the car up) and the entire passenger area floor was soaking wet. I returned the car the same day with my complaint and the car was repaired. In September 2009 I went to Millennium complaining of the battery light being on and the car stopping. I advised the Service Dept that the battery cables were corroded and I had to buy a product for the corrosion because I was going out of town and needed the car. The product failed and the car kept going dead. The battery light was on at all times that the car would stop.

When I called Millennium they refused to put a new battery in my car because they said their tests said I did not need a new battery so when I requested that I be provided with a new battery they would not do it. I requested to speak with the Service Dept mgr he decided to try a new battery (at the expense of Millennium). In the meantime, this scenario had been going on for some months. Before "giving" me the new battery Millennium replaced 2 battery cables at the tune of $578. Now that I have the new battery I have had no problem with the battery light or the car stopping.

I spoke to Mr. M and told him that I wanted a refund (or at least a discount) for the replacement of the battery cables. After a couple of weeks (because Mr. M was out of the country AND unavailable), Mr. Muir declined to return any of my money. The reason for this e-mail is that Millennium did not provide any information on the invoice about the garage door falling on my car and even though it was repaired there is no reference to their garage door falling on my car. The parts that were replaced were not the same parts that were on my Jaguar X-Type in the first place. Especially the sun roof.

Now I have no record of this damage to my automobile and Millennium would not even discuss the garage door falling on my car nor is it annotated in any records that I have. These are only two incidents that I had with Millennium Service Department and I am very dissatisfied with the service that Millennium provided for me in keeping my Jaguar X-Type serviced. The personnel were non-chalant and they would put me in a loaner for pretty much anything, for instance when they replaced the battery cables they gave me a loaner but when the battery was replaced the entire time for the whole process was about an hour or so. I live in Dallas, Texas and Millennium Jaguar is one of two authorized service departments for my Jaguar X-Type. I feel like I have been railroaded by Millennium for paying for service (and using my extended warranty) for my car.

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