Complain about a product or service

Pat Lobb Toyota

McKinney, TX

Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.

Richard of Anna, TX September 10, 2009

I bought a 2009 Toyota Camry SE on August 29, 2009. After driving for a few days, I noticed an unusual noise when I turned sharply. Thinking it was only low tire pressure or maybe low steering wheel fluid, I checked both. The noise became louder and I took the car to Pat Lobb Toyota dealer to have it checked out. After only a few seconds of checking, the service associate reached under the driver's front side and found a loose or broken support.

I asked how did that happen, the car was only a few days old, and then the service manager informed me “this damage was certainly not there when I took delivery because the dealership would have seen it. I assured him that no one other than me had driven the car, and that I did not damage the vehicle. The service manager then advised me to bring the car in the day after Labor Day, and the body shop would fix the problem.

I brought the car in around 7:15 a.m. in the morning, and was given free rental loaner to use until my car was repaired. After one and a half days later, I was called to come a pick up my car. When I drove the loaner car into the service entrance and parked, got out and stood patiently for about five minutes. I noticed two other cars driving in behind me after I had been parked for five minutes. Two service associates walked around me and waited on the other two individuals that drove up after I had been parked and standing there for five minutes.

After being ultimately insulted and ignored, I finally went to the service desk and asked if I could return the rental car and pick up my repaired new car. The invoice was quickly presented and I signed and my car was brought up. No one in the service department has spoken to me during the entire time I was there to pick up my car.

Completely insulted after totally being ignored by the entire service department, I drove home with post remorse feelings. I found my new car not only had damage under the front bumper, but now additional damage on the hood. This could not be happening, I just bought a 30,000.00 plus vehicle only a few days ago, and this dealership is treating a new customer like a crook.

After gaining composure, I called my salesman, Mel, and told him the entire episode. He asked if I could come back and He would have someone look at the problem. Stephane Burress looked at my car and found three damaged areas and had the body shop evaluate this damage and without declaring any responsibility, advised me that Pat Lobb would take care of the three damaged areas at no cost to me. He insinuated that Pat Lobb was not responsible, and that I probably caused this damage unknowingly, but they would fix this damage.

I totally disagree and do not accept any responsibility for the pre damage to this vehicle. This car had 72 miles on the odometer, and was traded under another dealer's invoice. I believe this vehicle was damaged before being sold and Pat Lobb is not taking responsibility. The damage is under the front bumper and on the left front top of the hood. This damage was not caused by the new owner, and although it is being addressed by the dealership, Pat Lobb, the personal confidence and integrity with the service department is destroyed.

I cannot believe in 2009, in this economy, that a dealership would allow a service department to operate in the aforementioned manor. It is very disturbing and totally unacceptable to be treated so unprofessionally and with such inhuman courtesy. I am so sorry that I purchased a new vehicle from this dealership, Pat Lobb, and would never recommend any one to deal with such out of touch unprofessional people!

I have a pre paid scheduled maintance agreement with this dealership, but it would be impossible to continue to deal with such unprofessional individuals. I would rate this dealership a zero in the service department, and hope someone addresses this unacceptable complaint. I will always feel like I was taken advantage of and not told the truth about pre damage of a new vehicle, and wish I could get my 2008 Honda Accord back. I will never be satisfied with this transaction, and would like to seek full retribution and total cancelation of this contract.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top | Automotive Section