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Toyota of Plano

Plano, TX

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Gerald of Plano, TX March 30, 2009

I Purchased a car. A pre-owned Toyota Certified Prius. I tried to leave several times saying that I wanted to think about it and check other cars, but they blocked my path, verbally abused and insulted me, and they at first refused to allow me to get the used vehicle check out saying theyere was no need and they were tired of trying to defend there certification to mechanics who had a vested interest in finding problems. My sister (who I had on the phone, heard this exchange). I call this beat the shit out of the customer (for 2 hours, untill he is so exausted that he will do just about anything to get the hell out of the place. # After one day I brought it back saying it did not feel right (stability control), and the car did not seem to charge properly.

They Driector of Used Car Sales and one of the Repair Techs took it for a test drive. They said there is nothing wrong with the car, no need for repair, that I am just imagining something. The offerred to move me into another used car at 200+ a month more in car payments, and they would take away the 3500 trade in that I had given them. When I choked on the loss of the trade in, and the 1.0% increase in interest they would chage (going from 7.7% to 8.7 %, I gave up and said I would keep the Toyota Prius. They used care sales people thought this was very funny, and snickered as I left. Within 2 weeks later the car died. I purchased a 100,000 waranty on the car which included road side assistance. 3 car services later (and 4 hours) they could not find anyone who know mnre than how to fumble with the electronic system.

Eventually all Road side assistance said was to sleep in the car and call them in the morning to be toed in to Toyota. So by 10 am the next day I had the car toed in. Then Toyota refused to provide a rental car. Saying a battery issue (at this time they were unsure what the issue was) was not coverred (As it turns out it was a battery problem, and it was coverred under the first 36000 mile warranty). Before I left the used car department agreed to provide a rental car. A day later they said they had fixed the car, and I drove out to pick up the vehicle. I had the car for less than a week before I found a audible feedback when they car was being drive. A High / the Low Pitched sound wave that could break your ear drums. A day later ehy said they found that there was not problem and told me to come pick up the car. I reviewed the issue with the chief Mechanic who then heard the feedback issue and said he would go over it with his tech support.

Now less then two weeks ago the car died again, I had the tow truck driver (Toyota Road Side) assistance out again, this time the tech knew how to jump a prius, and we could not get the car to start (electric to gas), this time it was not the battery the electric seems all screwed up after the techs two weeks earlier said it was only a batter. This time the battery had a change but the car still would not start.

When I pointed out these problems to Toyota they said that is what the 100,000 mile waranty is for. anyways you signed a contract. like it or lump it (metaphorically). From there viewpoint they did there best, from mine they acted with mailice of forthougt and once you step in they will brow beat untill you are to exaused to do anything but sign. It was more like an interrogation than sales. Every day they make me fight, just to have a way to get to work. I thought with Toyota you could not loose. I was so wrong.

I have no vehicle to get to or from work reliably. I have a Toyota Lemon that I will have to pay for over the next seven years that will not run for more that two weeks without breaking down. I can't get to customers, or to work reliably which means my job (at over 80,000) per year is at risk. I have lost hours in the mornings oover the bast 3-4 weeks dealing with Toyota of Plano. I will have to take the bus to work, and since I work the late night shift -- I will have to more often than not sleep at the office because there are no busses running that late at night.

Hitesh of Garland, TX May 17, 2008

i Bought a toyota corola used car from toyota of plano and it was certified toyota car and i bought a platinum warranty by extra pay of 1595 but from very first day the noise come out from interier part within 5 days i went to dealership and complain again it they said do not come here go to new car department they will handle it when i went over there they took 3 hours but halpeless to solve it and said go to used car department i am going here and there but no solution at all

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