Complain about a product or service

Trophy Nissan

Mesquite TX

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Rose of Denton, TX September 18, 2009

I went to look at a Nissan Pathfinder. Drove all the way from Denton. Of course they did not have it as I was informed later by people who used to work there that is how Trophy Nissan works. They took my keys for my trade in and never brought them back. I know their sales tactic is to wear you down. I was there 6 hours. It was horrible. I would say no and another sales person would come in. The only way I think you can get out of there is to have another person with you or call 911 and say they are holding my keys hostage. Since they did not have what I wanted I test drove other vehicles and then drove a Dodge Grand Caravan which I had done no research on since I was not there to buy that. I liked the car and decided to purchase it. They came out with this ungodly price for the car and I told them they were rediculous and tried to leave. Eventually they came down where I wanted and during this would not give me the value of my trade ins. I went through finance and fortunately finance said the car was not under warranty so Trophy Nissan gave me the extended warranty. By the time it was over I was disoriented and confussed about what had happened. I get home to look up the value of the vehicle and find out they had it priced on their web site for 3000 less than what I paid. I called them back and they were very unpleasant. I will never do business with them and will not recommend them ever to anyone. I work for a large company and every chance I get I try to make sure people know how bad of a business this is and how they hold you pretty much hostage to wear you down. I am a loyal customer and they messed up in the long run. After one or two weeks it had to go in for a repair that had been documented by Dodge and was not fixed prior to sell. This was a horrible experience.

Connie of Rowlett, TX September 2, 2009

It started with a small dent. I took my car to A-1 Plano to fix the dent. My car has always ran great. I have always maintained the oil every 3000 miles and have had all regular maintenance performed per their guidelines. My car is 3 1/2 years old and only has 40,000 miles on it. A-1 called and told me my battery was dead, so I authorized them to replace it. When replacing my battery, they put it in backwards. This caused my entire electrical system to go out on my Nissan.

SInce A-1 made the mistake they agreed to take it to Courstesy Nissan and he paid 1800 to them to make the car right and replace the computer system. I then called Courtesy and told them to go ahead and do 45,000 mile maint.while they had my car and bill me for it. They did and then returned my car. Once I got the car back it was running very rough.

I took it back to Courtesy and they told me that my head gasket was blown in my motor. They said since it was under a 100,000 mile warranty that I should take it to Trophy where it was purchased so that I could get the motor replaced. I did. Trophy will not honor my warranty, saying that I put a foreign substance in my car. The only people who have ever worked on my car is NISSAN.

Nissan will not cover my warranty, basically calling me a liar and stating that there are parts on my car that are not parts that Nissan uses and something foreign ( they dont know what) has been put into my car. They want an additional 3500 now to fix it. I have never even raised the hood on my car. It ran perfect until this incident. Now I have a car that I cannot drive, which I am paying for every month. I have receipts to show that I have maintained my car and that Nissan has done the work. If anything foreign was placed in my car, Nissan had to have done it.

I need help. I am alrady out money, and cannot afford to pay 3500 more for mistakes that Nissan made. I also want to add that when I purchased the car in 2007, I was told that the SERIES of altima I was buying had engine problems and they had replaced my engine. Because of the problems they were giving me the 100,000 mile warranty at no charge. JUst in case I had motor problems down the road.

Now they will not honor the warranty. I suspect that Nissan is the one that has placed something ( if it really exists) in my car to keep from having to honor my warranty. My car cannot be driven. I have to pay someone gas money to give me a ride to work. I am still making car payments.

Rhonda of Plano, TX August 30, 2009

I visited Trophy Nissan on 8/28/09 to look at a Certified 2007 Nissan Altima advertised for 13995. When I drove up I was approached by a salesman named Ivan. We went into one of the MANY SMALL and CRAMPED offices they have. He took a couple of pieces of information from me - name, phone number, employer. He asked me what I was looking for, and I told him. He told me that that particular car was not certified and had 58K miles on it. I was well aware of that. He showed me a few Altimas and then showed me a 2006 Maxima.

I wasn't there for the Maxima. The then went into his spiel about the Altima - lot of road noise, not as good as the Maxima, etc. I asked him how much the Maxima was, he told me that he would have to go into the office, call the bank, and find out how much the bank is selling the car for. This is one thing that I don't like about dealerships - they don't list the prices on the vehicles, so you would have to go inside to get the price of the car and they force you into some kind of commitment.

Anyway, me and my mom sit in the office, he comes back and asks me if we are ready to make a deal. I ask him how much is the car, he asks me again if we are ready to make a deal, I tell him no, because I am not going to say yes to something and I don't know how much it costs. When I get up to tell him no again, he tells me the price of the Maxima, which is ridiculously low for that model. I walk out anyway. He then tells us to wait while he goes to get his backup (manager).

His manager comes over and I tell him that I am upset because Ivan wouldn't tell me the price of the car without me telling him I would make a deal with him. The manager and Ivan then walk us to another small cramped office, they stand in the door and me & my mom are in the office, they've basically decided to trap us in the office. I told them that I am not making a deal on that car because that's not the one I was coming to look at.

The manager then tells me that the car I wanted to look at was not on the lot. That [upset] me, and I told that I would contact them the next day (which I had no intention of doing anyway), but they said that price was only available for that one day only. They are full of it! They are rude, they are liars, and manipulators. I wouldn't trust them with a pot of dirt. Stay away from TROPHY NISSAN.

Annette of Lancaster, TX July 13, 2009

I bought my car 2008-Alt.Coupe in April I have had problems with my brakes.There was a re-call on the brakes and nobody told me or sent me any information.I had to take my car back two diffrent times before they would do anything about it!They replaced the brakes all around and now my brake light is coming on and I think it's unsafe to drive.What Do I Do now.I'am taking my car back today because they say it may be low on fuel how can that be if you just put brand new brakes all the way around less than 2-months ago.

Lisa of Dallas, TX May 29, 2009

Bought a 2006 350Z less than 24hrs later it was DEAD. Trophy tried to tell me it was because I left the radio on. How could I leave the radio on if I had turned the car on?! Then I go to add the car to my insurance to find out it's already been added. When I ask how my agent tells me someone from Trophy called and said I was sitting right in front of her and the car needed to be added ASAP.

They lied and falsified records! My inusrance agent is really looking to see if she can do anything legally on her end. I just want Trophy to take the car back, that's all I want. I don't trust them and I just don't feel right driving that car.

Duke of Dallas, TX May 16, 2009

05-15-09: On my way from Wichita Falls, I called the dealership for a preowned Kia Amanti and offered 5000. The sales person after making some consultations said they were willing to let it go for 5500 if I was paying cash. I called him back after about 10 minutes to confirm and spoke to another sales person who informed me he would hate to "step on toes" if I was already working with a sales agent. After searching on his computer, he confirmed the agreed upon price and I asked him what time they closed. He said at 10.00pm and I said I would get there latest 9.00pm. On my arrival at the dealership, it was a different story. I saw the Kia but the sales rep told me it will not sell for 5500 cash and that he was not the one I spoke to earlier. I was furious. Not only did I just get back from Wichita Falls but by now I was very tired. I tore the form with my information in front of the sales rep. and got up to leave. Later, I found out that the reps. I thought I spoke to did not leave their names in the computer. My information was in the system but not their names. I got back home at 11.00pm The next day I called to speak with the complaints department only to be told that the reps had only offered to help me get close to the 5500 price. At that point I knew there was no one reasonable at the dealership and I hung up.

Laura of Dallas, TX January 29, 2009

I am only one of the extremely mad customers that have gotten cheated out of a deal from this particular dealership. The word needs to get out there more publicly. On January 10th, went in to Trophy to get a used car. The salesperson was very adament about giving us a "good deal" on an 08 Nissan Sentra. We finally settled on a deal from their in house financing with 0 down and they will take care of TT&L. We got to take that car home that day, and came back the next day to fill out financial paperwork.

Signed the paperwork for warranty and financial information. Walked out thinking the deal was set! January 26th, got a call from the manager telling us the vin number didn't match up somewhere, and to come in as soon as possible. We came in on the 28th and from the start they were very vague about what was going on. Told us to give them the keys to "check the vin", and after a good 30 minutes, the manager came to us and told us that the bank didn't approve the loan. If there was nobody else we could try to cosign. We tried his parents, neither didn't work. It was over.

They told us that since the bank didn't approve, the deal was null and there was no deal. One of the salespeople took us home since we had no warning and no extra car to take for transportation. Then we waved goodbye to the car we thought we had. I am furious that a dealership can get away with this so called business of cheating people. And going over the links below, I now know I am not the only one with my particular situation. The consumer affairs website has a large number of complaints, from which I wish I should have looked at before. I would ask for a lawyer and refund my money, but the trick they had was no money down. We didn't pay a cent on it yet. I can only hope the word gets out there and nobody else will get cheated by this so called dealership again.

Mario of Mesquite, TX December 22, 2008

Mario of Mesquite TX (12/22/08)
About 4 months ago I took out a used 2008 nissan altima from trophy nissan and I referred a family member as well. They also took out a car their. They took out a 2008 nissan sentra and I was supposed to be credit 200 dollars for a referral. The person that was assisting me was Ivan G. He told me I was to receive 2 referrals for 200 dollars each and it would take 2 weeks to process the papers. Then I would receive my referral checks.

Two months past and I tried calling him and he would not answer. Finally about for two weeks trying to contact him I called him to his phone. I told him what was going on with our referral checks. He answered me in a rude tone that I didn't appreciate. He said, I told you already, this second time I tell you that we are backed up on our paper work. I then told him that I have not heard from you that is why I am calling. Well he said that it would take a while. It's been two more months that have past by and I have not received anything yet.

could have used money for holidays

Danielle of Mesquite, TX December 10, 2008

On November the 14 of this year I went to Trophy Nissan based mainly on a add that ran on tv .I thought it would be a good deal if they could get me into a SUV.My fiance owns his own business and we really needed a back up in case his truck broke down .When we got there the sales man Ron was really nice and helpful.We explained the need for the additional car .He worked with us and explained everything.Based on my credit and having a car repoed before I needed a co signer .

So my fiance decided to do it after we talked about it .Ron was able to find a SUV that would suit our needs minus the hitch that we had installed after it was a done deal .We walked away feeling good about it and was positive everything was going our way .

A few days later Ron called stating that the bank requested copies of my paycheck stub and my fiances income tax returns to finish the deal off with the bank.I faxed the information to him and called him to let him know that I sent it .

Than on December the 4th I received a call while I was at work from Craig Nash .I returned his phone call and he requested that I come in with the vechile.I asked him at the time if there was anything wrong . He stated not that he was aware of (mind you he is a sales manager ).I informed him that I was willing to come in on Friday the 5th . He said that was fine .So the next day things were kind of crazy because we had a wedding to go to that night . I did not show at the time he expected me .I was out running around trying to get ready for the wedding.I left my cell at home and he called and spoke to my fiance.Craig N told him that he had people waiting there to check the vechile .

They need to verfiy the equipment and vin on the vechile .He asked if I could get there as soon as possible .My fiance asked if there was anything wrong .Again Mr N stated there was nothing wrong the bank was requesting the information .So my fiance said we would be there as soon as possible .

So we went there and had to wait for awhile .Thinking everything was fine.The sales man they sent in stated he needed the key to look at the vin number .I new something was up .I told him I would go out there with him. He did not seem happy about that .He faked like he was reading the vin on the car .Then we went back in to the office and waited for him to come back .That is when he came in to tell us that the bank would not fiance the vechile .We tried to explain to him that we did not have atime to deal with this now .We would be more than happy to come back on saturday due to the fact we had a wedding to get ready for . That is when he told us we were not going anywhere in the vechile we were purchasing. And if we tried to leave they would call the police and report the vechile stolen .

While all of this was going on I had no idea that this guy was not MR N.I told him I wanted to speak with Mr Nash and while he was getting him they blocked the vechile in so we could not get out. They held us there for a hour and a half we asked for money back for the down payment and the hitch we installed.We told them we would be back saturday morning with the key to the vechile .When my fiance went back to receive his check for the hiotch and the down payment they refused to give it back.They also told him that if he did not get off of the property in thirty seconds they would call the police.They would have him arrested .Needless to say this was the worst experiance We every had dealing with any business.If you are looking for a car whether it is New or Used DO NOT go to Trophy Nissan .

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