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World Car Nissan

San Antonio, TX

Armando of Seguin, TX August 20, 2009

The bottom-line is that the car dealership refused to sell us a car because we would not purchase the extended warranty. We went to World Car Nissan and settled on a car with the salesman. We had an agreement on the terms, the price, and the monthly payment. We got our financing approved through a 'second-chance' lender and had a 4500 trade-in using the 'cash for clunkers' program. His manager knew all the details of the deal and he approved it. They told us they had submitted the paperwork to the government for the clunker credit and we were 'locked in'.

When we came in to sign the papers on 7-31-09, we sat down with the finance rep, a man named Richard Martinez. When I looked at the contract, I realized he had added an extended warranty valued at 1800 and gap insurance of 235. These extras added another 2000 or so to the price of the car. Our payments went from the agreed upon 220 to 275.

The payments would be higher than i was comfortable with and it was much higher than what we had agreed upon. I told him I did not want the warranty or gap insurance. Richard Martinez then stated that the warranty was "a requirement of the lender". I told him that no lender would make such a requirement. He became very angry and then told us that the 'clunkers' credit was now subject to approval and that we would have to wait and see if it would get approved.

The underlying message seemed to be a subtle threat that we should take the warranty or else. I told him that I was still declining the warranty. Then Mr. Martinez responded by saying he was not going to do this deal under these terms. In other words, because we refused the pricey, extended warranty, he would not be selling us a car. He handed us back the title to our old car and left. I went outside and asked the salesman what was going on and why the terms had been switched at the end. He didn't have an answer and then his manager came and became very hostile and belligerent toward us. We got into a heated exchange of words and we left with our old car.

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