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Valvoline

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Jim of Hermosa Beach, CA October 10, 2009

False advertising and attempted fraud. Went in for 19.99 advertised oil changes. They tell me it is only 19.99 if I have another service performed...false advertising #1. Since they said I can get a fuel injector treatment for 10 and I was on my way to get my car smogged, I figured I'd go ahead with that. I also asked them to make sure the tires were properly inflated.

They perform the service and now tell me the oil change at 19.99 is only for 5 quarts of oil, and my car took more and that costs 5.99/quart extra -- false advertising #2. I got them to back off of this. They tell me my car need front brakes. Attempted fraud #1 -- I had my mechanic look at them and he says that is complete BS. They tell me my car needs a transmission flush. Attempted fraud #2. My car is manual and you don't do transmission flushes on manual transmissions.

Attempted rip-off. So my bill comes to over 64 for a 19.99 oil change and a 10 fuel injector treatment. They say, "oh sorry, I made a mistake". Before I leave I ask if they inflated my tires..."oh sorry we forgot, we will get right on that".

jay of chula vista, CA September 2, 2009

I brought my car in for an oil change on 8/23/09. during this visit they told me that i was due for a cooling system flush, and that i should have it done. and so I and they did. it took about 4 hrs for them to do it but i thought it was over with but the problem just started. on my way home, my car overheated and i took it back to them but i barely made it. There they told me that it might have some "air pockets" so they tried to get the air out by doing all kind of things and they did that for about 2-3 hrs and they also told me that my car had a reverse air cooling system and when they did the flushing they might have damaged the thermostat, so they changed it with an off the market thermostat and the problem appeared to be okay and i was told to bring it back if it doesn't get any better, so I went home.

the next day monday, 8/24 i drove it to work without problem, approx 30 miles back and forth but on my way home the temp gauge was almost all the way up to te "H" level and i could hear some noise coming from the engine but it was too late to bring it back to the shop, so i took it back the next day, tuesday. Tuesday, they looked at it, did all kind of things, and i was at this shop for almost 3 hrs, i was told that they didn't get all the air out in the beginning and that's why it overheated again but i was told that it was going to be okay and so i went home. the next day, wednesday I took it to work again without any problem but on my way home, it overheated again, took it back to the shop the next day and they kept it until friday afternoon and God knows what they did to it while it was there for two days.

late friday afternoon, I got a call from one of they guys there, his name was xavier, telling me that they have no idea what's going on and there was nothing they could do so they brought it over to one of their affiliate shops and it's been there ever since. Monday morning, i was told by them that they finally figured out what's wrong and it was the radiator. I was told that it would cost 250.00 to put a new one in but they refused to have it done and pay for it because they feel that it wasn't their fault and my car has been there just waiting for their approval to have a new radiator in. I'm so tired of all these run around I just want them to owe up to their responsibility. They obviously have done damage to my car and they are not willing to accept the blame.

terry of yonkers, NY August 31, 2009

i took my wifes 99 ford explorer to get a oil change before a family trip and when my wife went to work the next morning she noticed smoke coming from the bottom of the truck and fluid dripping, she called the manager of the place i took it and he told her he would be there in a hour to look at it. when he looked at it he basically told her she didnt know what she was talking about and said he couldnt find anything wrong,

when i got home she showed me the smoke and i took a look under the truck and found that the tranny dipstick tube was loose and i called the manager and told them and he told me he told me they pulled the tube out of the tranny but seems like they didnt put it in properly and tells me that it was like that before i brought it in,

now keep in mind that the engine has only 70k and they put 190k on the invoice and tried to tell me that i also need several other jobs done to the truck. i never had a leak in that truck till i took it to valvoline, never agian am i going there.

Gayle of Louisville, KY July 8, 2009

This is an addendum to my complaint filed 07/07/09. When I re-read my complaint, I didn't make it clear that the damage occurring was to my right front rim which was one of my "good" rims & not one of my previously damaged rims of which I had (2) on the left front & rear of my vehicle. I was still able to operate this vehicle with the two prior cracked rims. I just had to have air pressure every 3 days or so.

The damage to my right front rim that occd @ Valvoline on 6/15/09 was damaged to the degree that I was losing 20lbs of pressure overnight. As I stated previously, I am still pursuing this & will add an addendum.

Gayle of Louisville, KY July 7, 2009

I use Valvoline on a regular basis re oil change, fluid check, etc. My complaint is a little different than those I have read. I have used Valvoline for years for my oil change needs. I had 2 cracked rims on my 2002 Olds Alero & I frequented Valvoline to add air pressure to my 2 ties on the left. On 6/15/09, I went to the same Valvoline to obtain air pressure. They had, in the past, been accommodating to me & would do this free of charge. On this particular date, I went to their store to have them check my tire pressure & the technician directed me into one of the bays.

On this day, I noticed the rails or lift that you drive onto was considerably higher than normal & I was concerned due to my vehicle sits low to the ground. I followed his direction anyway & my car literally fell off of the lift resulting in an impact. The technician asked me to back my vehicle out of the bay & looked under my car & assured me no damage. He said your oil pan is fine, etc. etc. I left thinking everything was ok only to later learn than the impact cracked the rim & I had a flat tire a few days later. They are denying any negligence & stating this never occurred @ their store.

I'm not letting this go. I've pursued. They are denying liability. But, you know what, they are not done with me. I asked them to turn this into their liability insurance carrier. They told me they are self insured. I asked this individual if they were a licensed insurance adjuster (of which they are not.) I am a licensed insurance adjuster & that is the reason I inquired. Therefore, I am writing the Department of Insurance for my state & making them aware of the circumstances. They are not qualified to make a determination on my claim as they are not "licensed."

Steven of Beloit, WI April 12, 2009

Steven of Beloit WI (04/12/09)
On 3/20/09, I took my classic car to vioc for an oil change, which includes topping off most fluids under the hood. Last week, I noticed blue smoke pouring from the tailpipe, so I decided to check my fluid levels. Upon checking the fluid levels, I found my oil level to be at least a quart over the recommended capacity. On top of that, my transmission fluid was not even touching the dipstick. I filled the trans with fluid myself.(about drained completely), and this is the first I've noticed any significant loss of fluid from the trans. I don't think I have any damage from the lack of tranny fluid, however, over filling my engine oil has my car smoking (blue smoke) and running rough.

Several mechanics tell me that I may need to have valve seal service, or a shot piston ring. I shouldn't need any service of this nature, for the car has less than 59,000 miles on it. Not to mention this smoke just began since my oil change (with at least 1 qt. too much). Oh yeah, the reciept reads that there was 5 qts. of oil added, and the oil dipstick clearly 4 qt. capacity.

At this point, I'm not entirely sure what the cost of repair is. I've been told that the smoke may subside after I drain the oil to the proper level, so I'm going to try that first. Should have that done by the time I hear from anyone here. Today is 4/12/09. Thank you, in advance, for your assistance.

Brian of Boardman, OH April 2, 2009

Brian of Boardman OH (04/02/09)
I have 2 complaints. First I took my 94 Honda accord in 11/14/2008 and had oil changed and when I changed my oil myself today 4/2/2009 I noticed that my magnetic oil plug was gone. Called up the store and they denied of course (thing cost me 15 not much but the principle). They say I must have lost it and they are not responsible for it. How could I have lost my drain plug and put a diff one in and not know it.

Second complaint. First part 2001 Nissan sentra (wifes car) it was winter and my wife need her oil change she went in and they changed the oil and they told her that the tranny fluid as black as coffee. I told her Ill change the next weekend. Got it home and looked at it and was as red as it just came out of the bottle. Second complaint same car, the winter 11/2008 I took the car in to get the oil change was snowing like crazy. They popped the hood and then I could see one of the so called service techs walk in from out side with arms full of food. The one that was working under the hood seen the food and yanked the oil dip stick and snapping it off and they said it was like that. You could feel the car jerk when he did this. They said of course not our fault.

So there for I will never go back to them and I tell everyone I know not to go to them crooks and cheats. from them breaking off the dip stick i had to take it to my friend and we had to pull the oil pan. 5hrs labor and a few cases of beer.

N. of Independence, MO April 2, 2009

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