Valvoline Reviews

I want to Thank You Valvoline for Providing my Husband and I the best service for an oil change that we have had in a very long time!!! We had 2 wonderful Techs Buffy and Darnell. I apologize for not thanking whoever was under my vehicle doing an amazing job. Both Techs took the time to go over everything with me explaining every detail of what was needed and completed. Darnel showed me my oil stick showing me how it was full and Buffy showing me how to reset my service maintenance light. You guys keep up the good work with your amazing customer service and skills and you will have lifetime customers in the **'s!

Super customer service at the Naugatuck CT location. MIA and Matthew did a great job and worked systematically and quickly with true professionalism.

Very patient person explaining everything that needed to be done and why. No pressure to do anything on my car I did not want done. Said they would write it up for my husband.

David & Tre were very professional. They explained everything to me as it was happening. Service was very fast, and accurate. From the greeting to leaving the facility, I really appreciate their outstanding customer service that they both provided.

Andrew the manager at Valvoline on Eastern and Warm Springs Las Vegas was incredible! Fast, but very detailed. He explained everything to me and went through my vehicle conditions with me as well. Great customer service.

DO NOT GET AN OIL CHANGE OR ANY SERVICE AT VALVOLINE! Their technicians are either untrained or lazy. Their negligent behavior directly caused my skid plate to drag on the ground while driving 70 mph on the interstate. While they so graciously refunded the cost of the oil change, which essentially admitted guilt, they refused to reimburse the cost of the tow, repairs, hotel & Lyft. After calling Valvoline to make a claim, they said I would get a call back. Instead I had to call again after 4 days without hearing back from them. Ralph, the area manager, was absolutely rude and unapologetic. He is not a good representative of this company.

I took my car to Valvoline to see if it needed antifreeze or water because my Engine Temperature HOT warning came on. They saw me coming. They made all these assurance and told me I needed a radiator flush because the antifreeze was dark and sludgy; they informed me my oil was completely empty even though I had recently checked it about a week prior and it was full; they told me I needed an engine flush in addition to radiator flush. they said it would need an air filter and a synthetic oil change (fill-up since if it was empty there was nothing to "change." $316 later they sent me on my way and the engine temp warnings came back. At a mechanic shop a little further up Route 17, I learned the car had most likely blown the head gasket and the oil and antifreeze were mixing and the engine would need major repairs.

I used this company for three consecutive oil change services for this vehicle between approximately 34,000 and 50,000 miles without any prior issues ever being documented or communicated regarding the oil drain plug or oil pan threads. During my most recent oil change service on January 16, 2026, at this location, the oil pan threads failed during service, resulting in damage that required repair at my expense totaling over $640, including the service charge itself.

Lost two of my skid plate bolts and denied claim. Left front of plate just hang and rattle. Allowed employee at location to review and deny. Over two bolts cost of around $6.00 instead lost a family of 3 at a cost of around $1'300.00 a year.

The general purpose grease tubes are more air than grease, it's unfortunate that you pay for a product that is supposed to be reputable, but I have gone through 12 tubes of grease that is more air than grease. I even called the 1800 team val and was told to email my complaint as they won't take complaints on the phone. So now they have lost a customer as well as word of mouth to others regarding this issue. I tried to call back but they just hang up. Valvoline is complete and dishonorable company.