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Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv. Patrica of Milwaukee WI (10/06/07) Off we go back to Valvoline, we show the manager the oil stick, he ask the location of the vehicle and promised to come check out the problem. He and another employee arrived with 4 qts of oil. My dad said to the manager I bet the oil pan plug is missing. The manager replied you would never get out of the store like that. As the manager poured the oil in the engine the other employee was looking under the car. O s..t he said no plug is in the oil pan. Mike of Marlborough, CT September 19, 2007 Mike of Marlborough CT (09/19/07) I confronted the valvoline manager who admitted they do remove the pans for better access and I really did not nned it. Needless to say I told them to I wanted it put back on. I was then told they threw it out. I went down in the pit to help locate it and saw SEVERAL MORE OF THESE PANELS FROM OTHER VEHICLES! I told the manger that it was NOT his right to remove parts (replacement was 80) without the car owners consent. They paid for the new panel and gave me an apology. Second incident 2 Years later. I brought my girlfriend's Audi A4 in for service to another Valvoline dealership. I had the oil changed and left. I immediately noticed something was wrong. The car started smoking and lost power and died about a mile down the road. Smoke billowing from the hood. I opened the hood to find the hose that goes to the mass airflow in the intake off, and oil pouring out of my intake manifold. Seems the technician forgot to reattach the hose he removed to get at the filter. Also I found the dipstick was broken. The manager was called, came out, said he agreed they screwed up and told me to drive the car back (after reattaching the hose) to the shop. They re-did the servicing (this time free), and I was on my way. When I left work, my girlfriend wanted to see what I was talking about. She the pointed out that the other fluids (washer and brake) looked low. THEY ARE! Hmmm, but it says they were all checked?? Needless to say I will NEVER go to Valvoline again for servicing. 2.5 hours of my time wasted....again! Christopher of Framingham, MA June 20, 2007 Christopher of Framingham MA (06/20/07) I went to Valvoline Instant Oil Change on Warwick Avenue, in Warwick, Rhode Island on 6/13/07 for an oil change. Unfortunately, the employee that performed the oil change did not tighten the oil filter properly. As a result the oil slowly drained from the vehicle resulting in major damage to the engine. Marilyn of Fairport, NY January 28, 2007 Marilyn of Fairport NY (01/28/07) Alina of Beacon, NY August 6, 2006 Alina of Beacon NY (08/06/06) To resolve the problem, I would appreciate to be reimbursed for: Oil Change 31.38 Towing 194.70 Engine (used) 850.00 Labor (install engine) 979.20 5 quarts oil 16.50 Oil Filter 6.75 Coolant 12.50 4 quarts Trani fluid 14.00 Sub Total 2105.03 Tax 2105.03 @ 8.1250% (NY) 171.03 Total 2276.06 Report Your Experience
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