Complain about a product or service

Volvo

Suzanne of Juneau, AK June 23, 2009

The Volvo Penta outdrive on our boat was defective and had to be replaced. To do this the boat was hauled out of the water and put on blocks. It took four weeks to get the authorization to replace the outdrive and get the outdrive here.

In addition to putting our lives in danger and denying us the use of our boat for four weeks, we had to pay the boat yard fee of 1,869.00. The dealer in Juneau told us that Volvo pays for a haul out and yard fees, but when I called Volvo I was told in no uncertain terms that Volvo would not pay for any of that. I don't think it is right to make us pay to replace their defective product.

Althea of Clayton , GA June 21, 2009

Not dealt with the business. Volvo "check engine" light keeps coming on. Then it would go out. Car just "died" on the street. Teenage daughter drives it -- 2001 Volvo S60. Purchased it for "safety" but am concerned that it's going to be a money pit. Only has 67,000 mi. I drive a Toyota Sequoia with 140,000 miles on it. Just drove over 700 mi. in 95 deg. heat. No problem at all! Am concerned -- should I sell the Volvo? In this difficult economic times, don't want another car payment!!! What tadoo?

Claudia of Fort Bragg, NC June 12, 2009

I purchased a brand new 2007 Volvo S40 from an military overseas dealership in Seoul, Korea in 2007. The vehicle is still under warranty and Volvo is refusing to replace defective parts. Namely the drivers front Rim is a defective rim that was placed on this vehicle at the point of manufacturing. The customer rep conferred with her region manager and they are saying exactly what I am saying which is the rim has been painted to cover up its obvious defect and now Volvo is refusing to own up to its responsibility or more so has committed fraud in placing used parts on a new car.

Connie of Hagerstown, MD June 5, 2009

I bought my S40 in 11/07 and 6/2/09 the car made a horrible noise on the highway. I had it towed to the dealer who told me that the #2 cylinder had gone bad and I was over my 50,000 mile warranty by 4,000 miles. A year in a half old car should not need a new engine after a year in a half and I can’t locate every receipt for oil changes but I find the last one and now in order to get my car back I will have to give them 8,400 for a new engine. I have an Altima with 200,000 miles and never had a problem with it at all. What does this say for that Dealership and the craftsmanship of Volvo???? Seriously if I had known that after 50,000 miles I would have to put in a new engine I would never had bought the car.

Rhonda of Albany, OR May 21, 2009

I fell in love last year with my 2000 S80 turbo and traded in my faithful Honda Prelude, which had 222,000 miles on it. With the money I have spent on repairs for this Volvo I could have bought a new engine for my Honda and kept going! Everything on the Volvo started falling apart. I admit it was a used car but it ran great when I bought it. The next day after I bought it the headlight was flying in the wind because the latch that held it in broke!

Over the last year I have had the gas pedal issue that fortuantely was fixed by the dealership, the motor mount broke, the tie rods broke, the window rolls down then sticks 2 inches down, the door to the gas tank sticks shut (I can't unlock it) or it flies in the breeze, the cigarette lighter broke and is now inside the console,the plates that hold the shocks were completely shot and had to be replaced.

There is still an aweful noise coming from under my car when I go over small bumps in the road, it sounds like I have rocks in it. The transmission shuddered at takeoff one day and now feels like it shifts hard into 2nd gear, the cd player was broken when I bought it. I believe it is now time to replace the brakes on it again, they were replaced when I bought it. Right now it still seems to want to cut out yet the dealership says there is nothing wrong. I have put close to 2000 into this car and I don't feel safe driving the safest car on the road!

It only had like 65,000 miles on it when I bought it and now has 81,000, my Honda was just getting warmed up at this point not failing the race already. I bought my Honda at 93,000 miles and it ran beautifully. I thought the Volvo should last me through nursing school and that was why I bought it. I am a careful driver, I don't hotrod or treat it bad it should last better than this.

Dave of Vero Beach, FL May 20, 2009

I am part of the unlucky who own a 2003 Volvo XC90 T6 AWD SUV that has had transmission failure. It is in the repair shop & can only wait to hear the words "you need a new transmission" The car only has 70K miles. Why hasnt Volvo been sued over this. It appears that it could be between 4-5k to repalce the transmission. I am only on day one without my car. DOnt know how long or how much exactly just yet. But I know its going to hurt financially.

John of pittsboro, NC May 10, 2009

Bought volvo v70 xc. Started burning oil 91qt every 500 miles) at 100K, door panels fell off both front doors, all interior panels are delaminating, the AWD broke, now only FWD, check engine is constantly, etc. Worst car I've ever owned. Never had this problem with Toyota.

John of WADING RIVER, NY April 29, 2009

Was not told there would be a charge to check out the cooling system on a 2005 Volvo XC90-137. The car has a factory (not extended) waranty of 70,000 miles/7 yrs. Volvo charges to check to cooling system. I would have declined since there was a very minor, occasional smell of anti-freeze in the cabin. The interior center console cover is broken, but I found out interior trim is not covered under warranty either-120 for the part, 200 to put it in-pure robbery. I am done with Volvo. This is just one of many "surprise" charges I am always dealing with at Volvo. The service light on the dashboard should simply be dollar signs, because when they light up that's when you need to bring the car into Volvo and be served and exorbitant bill. First and foremost, we were leasing a Volvo S40. When the lease expired, we decided to continue to go with Volvo on a purchase of a new vehicle in 2005. I am still hounded by collection agencies that want me to pay transitional usage fees. The original car was leased directly from Volvo. The loan for the purchase of the XC90 is through Chase bank (which they found for me). Since I did not finance the purchase through Volvo, they are holding me responsible to pay the fees. Again, I was not told this at time of purchase.

Hassan of Manama, Bahrain May 2, 2009

I happily sold my Volvo S40 Model 2000 yesterday at 115,000 kilometers. I serviced it regularly at the Volvo dealerships in Dammam, Saudi Arabia (where I bought it for 19,000) and in Manama, Bahrain, where I worked later. This car, its parent company and its dealerships have been bad from day one. The brake pads and radio antenna had to be changed regularly. The maintenance and parts were incredibly expensive: 140 for a replacement electronic key; 130 for 5 liters of oil; 250 to fix the elbow rest. They could not fix the wheel suspensions which broke down regularly. They set the cooling mechanisms for the cold weather in Sweden rather than the hot weather in Saudi Arabia, causing the engine to overheat. It comes out of service rattling all over. Family members have sold two Volvo Turbo’s, and a Volvo S60 never to buy another Volvo. Volvo has terrible resale values: I sold my car for 1,100, the value of its last service! It’s Japan and Korea for me!

Charles of Harrington, DE April 30, 2009

I bought a 2003 boat with Volvo Penta engines(2). Both engines had to be replaced after 1800 hrs and were under warranty. Volvo admitted they were bad after examining them rather quickly.The replacement engines which I now believe were the same problem engine have both Blown within 20 hrs of each other. Volvo refuses to consider any help because they are out of warrenty. They have put in 4 engines and all 4 have blown. It appears that the customer is not at fault but the engines have a serious problem. I need some help and don"t know what to do.

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