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Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.
Trudy of Port Orange FL (09/18/08)
Several things: This is my first Volvo, it is a V-50, 2005. I was nervous about having a car I know nothing about. I have had this vehicle for two and a half months, bought used with 33,000 miles on it. My beloved '03 Camry was totalled in an accident. I had no choice in aquiring this vehicle because of extenuating circumstances with my insurance Co.(GMAC). A small used car lot, taht had the Volvo, said it was still under warranty and to take it to the Volvo Dealership (Family Owned. I set an appointment, when I arrived was asked to sit in the showroom; no other place exists for the customer. Robert came out to me later and said where is your Wheel Lock Key? I was dumbfounded! I had no idea there were wheel locks on the car! No key exsisted after searching! He ordered replacement lug studs for the wheels, and sent me to a Michellin Tire Company to have the locks removed mechanically, as there was no other solution, or so he thought. I went there and for 30 plus minutes a hulking Neanderthal tried to remove one left front lock, he cracked and broke the center hub seal Volvo, and came in sweating saying he could not remove it! I went out to the shop and looked at my car; I saw he had also damaged the alloy rims, gouging them. They were talking of welding a release to get it off! I said no way, I done with this and left. Over the weekend, I went on-line, after hours of research, using the words tamper proof I located how I could solve this dilemma! It turns out this is a standard part on all Volvos especially in Europe! The Dealers here and in Orlando don't even know that this exists, how to service the issue when the key disappears; nor, how to give basic Quality Toyota Service. I found that the manufacturer 'McGard' retails and services this special, high quality, made in Germany, patented, High-Grade steel, Lock. They sent me a new key, and replacement lock made especially for me in Germany, after I sent them via e-mail, digital photos of the damaged lock-nut, the rear one and had the new lock-nut custom made in a week! They sent the tools, the Cobalt Steel Drill bits, special steel guides, and instructions of how to remove the damaged Nut! Gratis!! How about that for Service? The Volvo Dealer here, still insists this is added on after factory, and he has no way of knowing how to deal with it. He went on to say I called him a 'Liar'! I did not and told him so, he is just Stupid! He prefers to not learn something new about his product he sells and services, he just wants to be right in his mind only. Meds would help him. He also insisted I call an 800 number to get the 'Volvo V-50 Owners Manual', as none came with the car; the car also has only one key. I called the number he had insisted only I could call, to order the manual, over three weeks ago; nothing had come as of 9/17/2008. I called the order desk to find out where my order was, I had given them my M C Credit Card, they would not take Discover. I was told: Oh we forgot and shoved your order to the back, I can get it to you now, in two days! I called Customer Service at Volvo to complain about all the above, and mentioned the Manual situation. I was told to hold for a minute, and she came back and said we have extras, we will send you one at no charge. The previous order was over 55.00 with shipping! I still need extra keys, as I have only one, and I am terrified if I loose it I will have so much expense, which I cannot afford! I have called around for replacing with a standard key, and that is a whole different chapter. The Volvo dealership here, could have cheerfully offered me a replacement manual, and followed up on the Key Lock as well, doing exactly what I did. He chose to make my life miserable and difficult; there is no sense of customer service whatsoever in this facility! Robert is a TOTAl IDIOT!
I have now removed the Lock-nut, using my Milwaukee Drill. I will go to a different tire store to have the wheels taken care of, as I do not trust his buddy at Michellin. Maybe I will go to Toyota, I know they will take care of me and my car! I am now alarmed after reading all the disasters consumers have experienced owning Volvos. I realize now, I need to go to Orlando to a different Dealer to keep my car from being damaged any further, on purpose. As of now I have several new scratches in the paint, and chipped paint on the driver's door frame from opening into something. It was not like that till I took it to the Dealer. I spoke to at least six consumers in the last few weeks, who had gone to this Dealer thinking to buy a Volvo. Suffice to say it didn't occur! One is the local Public Defender, she said she was so disappointed with their curt, offhand customer service or lack of it, she bought elsewhere, not a Volvo. Another friend of mine in Colorado who use to live here, said oh God don't go to the Volvo Dealer on Mason they are horrible! Now I just learned this week, that my warranty will run out this October, this guy never brought it up. I learned from Volvo Customer Service, this week, that I need to get an extended warranty. I was told to go to Orlando and shop for it there, as I would probably get A Better Deal! Now I worry I have bought a car that will drain me, falling apart over time, and cause me so much stress, as things seem to detoriate on all Volvo Products. It seems to be the way manufacturer has evolved, not just a few cars but every model, year, and issue. I am very sad, and unhappy to read the lengthy compaints, shoddy service, crappy construction, and nothing positive! I had been a Loyal Toyota Customer for over 22 years, this is not going to happen with Volvo! When I can afford to I will trade this car in on another Toyota Product! They take care of you Cheerfully, and responsibly! This situation has overwhelmed my time, spirit and engery, to solve all these problems, caused me severe strain and stress, cost me time, gas running from one place to another, and was totally unnecessary. I believe I was being punished because I did not buy the car from the local dealership. Robert, even forgot my name and who I was after spending over 250 on a tune-up for 30,000 miles warranty. He had ordered my replacement parts, charged me for them and I had paid for them. I walked into the shop and he said, Oh I am glad you stopped by I forgot your name, and phone number, but here are your parts. He handed me a little plastic bag, holding it by the top as if it had Dog 'do-do' in it, to me. Previously I had spoke to him at length, spent several hours in the dealership waiting for the outcome of the 30K check-up. When they were done I wrote a personal check, with my contact information on it! Plus I had called and left my name and number when I first set up my preliminary appointment! Two weeks after that, my car was not cooling properly, it had not worked well since I bought it, the Dealer where I bought it said it worked. So I went back to this Volvo guy, not my favorite thing to do, and said I think it is sticking, or something is disconnected it does not hold to cool. He had it put in the Shop and came to me later to say the Battery was not holding a charge, was defective, and they would replace it as it was still under warranty! I have no idea what is under warranty with this car, evidently it is under lock and key in Nevada! When this vehicle falls apart on me in the future I worry; as I feel abandoned early on by this Dealership! This is not good, I dread dealing anymore with these kooks, five brothers; they don't seem to know or care about how to capture business, muchless repeat business! Beware, be forwarned, this outfit could care less about their Customer Base! They have no idea what P.R. is, how much business they have chased away, and how you only get one reputation! Joseph of Brooklyn, NY September 17, 2008
Joseph of Brooklyn NY (09/17/08)
My car was towed Monday, September 15, 2008 to Bay Ridge Volvo. As of today Wednesday, September 17, 2008 no one called me to advise me of the status of my car. I called today and spoke to Ms. Brittany, every question I asked her was I do not know, her manager will call me. Her manager Ms. Regina called me back, and she told me that they are now bringing the car into the shop for diagnostics. She will get back to me when she gets a report. I have been driving Volvos for the last twelve years. I do not think it is fair that I need to wait two days and then complain, for someone to get back to me with the status of my car.
Nancy of Cambridge, MA September 13, 2008
Nancy of Cambridge MA (09/13/08)
2000 volvo 240, BAD TRANSMISSION, 125k , bought at 99k. the nerve of the authorized repair shop to tell me its my fault, suddenly the transmission fluid is black- last oil change it was fine, they said it was my fault, but check engine light went on the blinking arrows- for 24 hours only, now they're telling me i may have done damage to the internal transmisstion. that's impossible. i am disgusted, 3 alternators later and a total new suspension. mucho bucks for the volvo status symbol
Teresa of Brick, NJ September 10, 2008
Teresa of Brick NJ (09/10/08)
2003 Volvo XC90 Please add another bad transmission to the count. Is anyone keeping count? How many does it take for a class action lawsuit? Additionally clogged drains from the sunroof that caused water damage to sensors and a defective master cylindar in the brakes all for a grand total of about 8K in the past six month period. Volvo is NOT for life!
. John of Camillus, NY September 2, 2008
John of Camillus NY (09/02/08)
My transmission is gone and it seems there are hundreds & hundreds of consumers with the same problems.. any sort of acknowledgement from VLVO
Tessa of Norman, OK August 27, 2008
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