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Volvo • Flaming Volvos • Fuel leak recall • Other complaints

Emrol of Chesterfield VA (08/03/08)
My 2004 volvo XC90 T6 has had several ridiculous issues that i have never experienced in any of the German vehicles I have owned over the past 20 years. I have been fearful of this car of late mainly because I read several complaints about the reliability of the transmission on this vehicle. well my fears became reality on friday night while my wife and 22 month son were coming home from the market. My wife called me frantic about how the car will not go into reverse and now that I have managed to drive out of my parking spot it is not moving above 20 MPH. Needless to say, I was angry and VERY concerned for my family's safety. She was able to creep home and we called the tow truck company to take this piece of junk to Mooer's Volvo in Richmond Virginia 804 755-666. I wish to file a complaint about the reliability of this vehicle and the danger it places it's owners (mostly people who turn to Volvo due to it's safety record, we sure did!) and their families. I have read hundreds of people experiencing this exact problem with this vehicle. The dealers know there are issues with these cars yet they dumb you down as if you are a unique case. Monday morning i will be in my attorney's office with my facts I gathered over the weekend showing this is such a ridiculously common problem that if Volvo hasn't done right by consumers THEY BETTER GET READY FOR MAJOR LAWSUITS. To start, they need to buy these cars back from consumers for what ever they owe on these cars AND issue a statement apologizing for putting out such a terribly DANGEROUS product for families.

Noelle of Los Angeles, CA July 15, 2008

Noelle of Los Angeles CA (07/15/08)
DO NOT BUY A VOLVO! The MAJOR problems I've had with my 2001 S60 2.4T are the Throttle (recalled), the Fuel Pump (recently recalled) and now the transmission (should be recalled) which will cost 4,200 to fix, if I'm lucky. CLASS ACTION LAWSUIT? I'M SO IN!!! Volvo just raised the price of their parts by over 30%. Five weeks ago, it would have cost me 3,500 to fix my transmission. Today, it's 4,200 for the same repair. They offered no justification other than the Euro/Dollar exchange rate. PLEASE!! And forget even getting the BASIC level of customer service from Volvo, as If the ridiculous repair costs and constant breakdowns aren't bad enough. Volvo treats it's customers so badly, it's infuriating. You cannot even get a person, with any level of authority, on the phone. There is literally no mechanism available to adequately resolve complaints. It's unbelievable. The minor problems (which cost a fortune to fix) are too numerous to mention.

David of Belleville, MI July 1, 2008

David of Belleville MI (07/01/08)
In 2001, I purchased a pre-owned 1999, Volvo V70 GLT with 22k miles on it for my wife. I had purchased this car because our previous Volvo, a 740 Wagon Turbo, had gone 189k miles with no major issues and some kid was delivering pizzas with it at 280k miles! I checked car fax and the dealer's service record on the vehicle and everything looked good. We purchased the extended warranty and I had them change the transmission fluid, cut the rotors, and put on new brake pads as part of the conditions of sale. Betten Motors in Grand Rapids MI was great and everything went as planned. When reading the next paragraph keep in mind a couple of items the vehicle has been meticiously maintained and I have not included the typical wear n' tear items like brake pads, timing belt, etc. which have been replaced at the service interval or when worn. Synthetic oil and filter every 12k miles with Amsoil (oil can go up to 25k before change). Transmission fluid flushed every 2yrs with synthetic fluid and coolant flush every 2 years with Prestone 150k mile coolant. Brakes power bled with ATEO Dot4 fluid twice since car was purchased. Power steering fluid replaced with synthetic. Tires always rotated when oil was changed. Plugs every 50k miles - Bosch Platinum good for 100k. Now the fun begins. I could feel a vibration at 42mph and again at 83mph and replaced the tires at 52k miles. Vibration lessened but did not go away. Sesi Volvo in Ann Arbor MI could not find issue and blamed tires, balance, alignment, and bad brakes. I completely redid the brakes and took the car back to the tire place for a check on all of the above. They could find nothing. After months of fighitng with the dealership and they would do nothing, I took to a suspension shop. The simply took the tire off the car and spun the hubs. They identified the bad corner and balanced the tire on the car to eliminate the vibration. The issue is something inside the hub, CV joint, or transmission. This is one example of the issues and incompetence of the dealership I took it too. Now, at 105k miles, I have replaced the following due to issues: Control arms, alternator, dipstick tube and dipstick, radio (5 times), stereo and antenna amplifier, CHMSL, bad section of wiring harness, one caliper, all rotors @ 52k miles (warped), ABS module, ETM, heater core, doorwindow switches (2), water pump, coolant expansion tank, coolant level sensor, power steering rack, shifter lever, cup holder, sunroof (leaking non stop), anti-theft immobilizer, and sway bar end links. The only items that were covered under the warranty were the control arms, dipstick and tube, power steering rack, and ETM. Horrible warranty had to fight with them every time because they never got a diagnostic code so the warranty would not cover the issues and the time wasted taking the car to Sesi. These issues cropped up around the 50k mile mark and continue today. Thanks to a Mitchells manual and the internet I have been able to fix many of the above items myself. Imagine that not even having a computer to read the codes and the problem can be fixed at home! At this point I am not ready to gamble on another Volvo. I will keep this one until a major item begins to or does fail. The car was bad but the service at Sesi Volvo was even worse. They could not fix hardly anything and their attitude was too bad, it's you problem - bring it back when there's a code.

Jean of Salisbury, MD June 26, 2008

Jean of Salisbury MD (06/26/08)
After driving four hours steadily in heavy Washington beltway traffic , my 2006, XC70, with 36,210 miles, stopped running recently. Due to a decline in the road surface, I drifted to a shoulder where the car again would not restart. About one hour later, the engine turned over after I first experienced hearing a grinding noise coming from or behind the ignition site. It was towed to my dealership,nevertheless, on a flatbed truck where no codes came up on the diagnostic computer the next day. Asking for further investigation, I was told that two Volvo field reps, on two different occasions would inspect the vehicle. The results were eventually the same. I was then told there was nothing more that could be done and to pick up the vehicle. After calling Volvo of America I was also given the same directions:Drive your car off the lot. I was also offered another diagnostic work-up under my extended warranty.The person named Helen (no last name offered)at Volvo of America stated that their feeling was that human(driver)error was probably the culprit.(!) She further suggested that my knee could have jarred the key to turn off. I stated that is physically impossible...and furthermore that I stood 5'1 making it even more improbable. I should mention, too, that my dealership suggested that I was using the wrong key to drive the car...that the owner's manual specifically states that the valet key is limited in its usage...only for valet type services, whereas the programmed key, alone, was for long distance driving. I did not find any such info. in the manual. We purchased this car, especially, for its safety record, and spent 42,000 plus taxes in 2/06. Sadly, I have lost confidence in the car and expected more assistance/direction. Basically the onus is now, seemingly, on us to drive the car until the problem duplicates itself. We do not believe that an extended warranty should be spelled out in the manner quoted: that it is the responsibility of Volvo to drive the car for this possibility to reoccur. Our extended warranty is 100,000 mi. or 6 yrs.of operation. At the second Volvo dealership,the examiner was extremely interested in the sequence of events leading up to the mishap, paying keen attention to the details of when the car could or could not restrt, and, too, the grinding noise when the key finally turned over and strted the engine

Geoff of Newmarket, OTHER June 25, 2008

Geoff of Newmarke, Canada (06/25/08)
Volvo Extended Warranty Program 192. Defective Catalytic Converter Pipe in V40/S40 models. In cold climates the part cracks, the vehicle will not pass emission tests, pollute the environment and make an obnoxiously loud noise like you have a modified exhaust, how's that for class driving in your neighbourhood?? Volvo has half heartedly offered to pay for the repair for any vehicle for a period of 10 years or 160,000 kilometers, what a joke.

Oner of Ankara, UT June 13, 2008

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