Complain about a product or service

Volvo

Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.

Volvo • Flaming Volvos • Fuel leak recall • Other complaints

Linda of Crossville, TN September 21, 2009

I own a 2006 XC90 and we did not receive notice of recall 157. Also, I want to complain about the Perilli tires that came on it. They knew these were bad tires, but did not inform the public. On the NHTSA site, someone said they dealt with a dealer in Tallahassee who stated that they had received a memo from Volvo concerning the danger of the tires. I have tried to get Volvo to replace the tires with another brand with little success.

Irene of Oceanside, CA September 16, 2009

I have a 2005 XC90 V8 AWD which has been in and out of the Volvo repair shop for check engine light, air conditioning smell, tires worn out after two years, brakes replaced TWICE, transmission problems. In 2008 with 41,000 miles I had to have a new transmission put in my Volvo which was covered under the warranty.

Now today at 56,000 miles it is AGAIN at the Volvo repair shop waiting to have another transmission installed. Thankfully I purchased an extended warranty before the original one expired but NOT THRU THE VOLVO COMPANY as they were over priced.

As with all the other Volvo Customers I too am very unhappy with the quality of my XC90. I FEEL I have purchased a Lemon. Something needs to be done ASAP. A transmission should not go out twice in 4 years especially when I am retired and do not do a lot of driving. I am so ready to be included in a class action suit against Volvo.

Melissa of Bridgeport, CT September 1, 2009

I have a Volvo V70 1999. I purchased this car used from a small dealership in Stratford, ct. 2 Months after I bought this car it began to jerk, and not accelerate pass 40 on a parkway or 25 on the main roads and a light turned on "ETS". I contacted Volvo after slapping myself for not buying it used. Vovlo then explained to me how much it would cost to get fixed which was 1000 just for parts not labor. I then spoke with my Husband and seen what he thought and we did a little research and discovered the ETM Recall on the internet.

So we called back and Steve at Volvo tells me the car has already been treated for that problem and it will have to be paid for. SO I then suck it up and bring it to a mechanic and ask if there might be something else wrong. The mechanic said no and decided on his own to call Volvo with out knowing I had done this already. Steve then told my mechanic (who of course is a man) that the ETS sensor will and can be repllaced for no charge because the car is not over 200,000 miles and it has not been 10 years since the car was first seen.

Once my mechanic informs me of this change I then bring the car to volvo and when I am there Bill the Manager of the Service department explains to me that This will take a while as they will need the part shipped from Sweden. I explained to him aslong as it get fixed I will wait. Boy was I wrong for saying that. My car was there for 3 MONTHS before I went and picked it up and it still is not fixed according to Bill the piece still has not arrived! I then ask to speak to a manager and of course he is not in at that time. I stalk the guy by calling every other day to see if he is there. My husband is upset. I then stopped calling two weeks ago. I called today if it was not for my husband I would not have spoken to Joe the District Manager today. Joe then explains to me that Steve was incorrect in telling my mechanic that it would be fixed free of charge and that the software cannot be reloaded on the computer for this model. He is also sure that it is not the ETS that has failed but the fuses might just need to be changed if the light will not go out.

The car has not gotten fixed I was not elligile for Cash for Clunkers cause "Volvo" is fuel efficient and an "outstanding" car the dealer says. I will be junking the car and taking it as a lose.

Robin of Hampden, MA August 26, 2009

I bought a 2005 Volvo XC 70 in January of 2009. Bought thinking it was an upgrade from my SAAB that had 188k on it and never had a problem. This car started having electrical problems in March of 2009. Gages flashing for no reason. Then it stopped and I didnt do anything as I wasnt aware of Volvo quirks.

In June of 2009 the windows ramdomly went down when I started the car and the airbag light went on, wipers randomly wiping, so I took it to the dealer for diagnosis. They told me its a bad CEM and would cost appx 2500 to fix. I called Volvo and they are aware of the problem as tech note was issued but they wont do anything about it. Ive had the car almost fixed (still wont pass inspection) to the tune of 1350.00 Still needs a washer motor.

Nitin of Sunnyvale, CA July 14, 2009

My 1999 Volvo C70 convertible, was having problem with ABS light and stuff going on and off. When I took it to Smythe Volvo, they charged me 160 for inspection, and than they called me to tell me that my car need new ABS module that will cost me 965+tax. They won't adjust inspection charges into this cost. Come on, I am not new to Car service. But anyway, I found out that Volvo is known for its ABS module failure but they won't do anything about it. I am planning to write them in this regard.

Suzanne of Juneau, AK June 23, 2009

The Volvo Penta outdrive on our boat was defective and had to be replaced. To do this the boat was hauled out of the water and put on blocks. It took four weeks to get the authorization to replace the outdrive and get the outdrive here.

In addition to putting our lives in danger and denying us the use of our boat for four weeks, we had to pay the boat yard fee of 1,869.00. The dealer in Juneau told us that Volvo pays for a haul out and yard fees, but when I called Volvo I was told in no uncertain terms that Volvo would not pay for any of that. I don't think it is right to make us pay to replace their defective product.

Althea of Clayton , GA June 21, 2009

Not dealt with the business. Volvo "check engine" light keeps coming on. Then it would go out. Car just "died" on the street. Teenage daughter drives it -- 2001 Volvo S60. Purchased it for "safety" but am concerned that it's going to be a money pit. Only has 67,000 mi. I drive a Toyota Sequoia with 140,000 miles on it. Just drove over 700 mi. in 95 deg. heat. No problem at all! Am concerned -- should I sell the Volvo? In this difficult economic times, don't want another car payment!!! What tadoo?

Claudia of Fort Bragg, NC June 12, 2009

I purchased a brand new 2007 Volvo S40 from an military overseas dealership in Seoul, Korea in 2007. The vehicle is still under warranty and Volvo is refusing to replace defective parts. Namely the drivers front Rim is a defective rim that was placed on this vehicle at the point of manufacturing. The customer rep conferred with her region manager and they are saying exactly what I am saying which is the rim has been painted to cover up its obvious defect and now Volvo is refusing to own up to its responsibility or more so has committed fraud in placing used parts on a new car.

Connie of Hagerstown, MD June 5, 2009

I bought my S40 in 11/07 and 6/2/09 the car made a horrible noise on the highway. I had it towed to the dealer who told me that the #2 cylinder had gone bad and I was over my 50,000 mile warranty by 4,000 miles. A year in a half old car should not need a new engine after a year in a half and I can’t locate every receipt for oil changes but I find the last one and now in order to get my car back I will have to give them 8,400 for a new engine. I have an Altima with 200,000 miles and never had a problem with it at all. What does this say for that Dealership and the craftsmanship of Volvo???? Seriously if I had known that after 50,000 miles I would have to put in a new engine I would never had bought the car.

Rhonda of Albany, OR May 21, 2009

I fell in love last year with my 2000 S80 turbo and traded in my faithful Honda Prelude, which had 222,000 miles on it. With the money I have spent on repairs for this Volvo I could have bought a new engine for my Honda and kept going! Everything on the Volvo started falling apart. I admit it was a used car but it ran great when I bought it. The next day after I bought it the headlight was flying in the wind because the latch that held it in broke!

Over the last year I have had the gas pedal issue that fortuantely was fixed by the dealership, the motor mount broke, the tie rods broke, the window rolls down then sticks 2 inches down, the door to the gas tank sticks shut (I can't unlock it) or it flies in the breeze, the cigarette lighter broke and is now inside the console,the plates that hold the shocks were completely shot and had to be replaced.

There is still an aweful noise coming from under my car when I go over small bumps in the road, it sounds like I have rocks in it. The transmission shuddered at takeoff one day and now feels like it shifts hard into 2nd gear, the cd player was broken when I bought it. I believe it is now time to replace the brakes on it again, they were replaced when I bought it. Right now it still seems to want to cut out yet the dealership says there is nothing wrong. I have put close to 2000 into this car and I don't feel safe driving the safest car on the road!

It only had like 65,000 miles on it when I bought it and now has 81,000, my Honda was just getting warmed up at this point not failing the race already. I bought my Honda at 93,000 miles and it ran beautifully. I thought the Volvo should last me through nursing school and that was why I bought it. I am a careful driver, I don't hotrod or treat it bad it should last better than this.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |