|
|
Sean of Port Jefferson Station NY (09/30/08)
My 2005 VW Passat has been in the car dealer shop 5 times since 44,000 each time becuase of OIL pressure low stop engine and ignition coils and N80 value. It's all a cover up to get the car over the 50,000 mile warranty. Now it is at 60,000 and VW customer care says too bad , VW dealer says pay another $600 in diagnostic and repair, and Better Bureu says too bad over the warranty. The 2006 has an extended warranty by the MFG due to same OIL LIGHT issue.
$1200 - car still not operational VW towing not covered unless back to the dealership - what a scam! I need to get rid of this piece of lemon crap.
Ameeta of Bridgewater NJ (09/27/08)
I bought a certified Volkwagen Passat GLX 4 motion. And 2000 miles later it went to 0 oil, took it to the dealer got it filled up and another 2000 miles 0 oil again, again took it to the dealer have them take a look at it and then they say keep it under observation, and that I should bring it back after the oil reaches a certain level. I take it back they put some oil in it and say that everything is normal, bring it back after 5000 miles. Now if the oil levels go to 0 after 2000 miles, I will be there before that right. But as my certification expires in another 5000 miles they are trying to avoid me.
The next time he says it is normal for VW Passat GLX 4 motion to burn oil. I see on the internet that many owners of beetle also have the same problem. The car is burning oil and I am scared that I am sitting on potential engine problem. State Consumer service says I should look for others with the same problem who may have already filed a law suit. I am looking for people with the same problem and see that if we have any legal rights, and ask VW to set things right.
Oktay of Redmond WA (09/04/08)
Oil cooler pumping oil to Coolant system.
$1500 cost of repair.
Amanda of Beaverton OR (09/03/08)
I bought a 99' VW Passat about April 08' and I should have listened to people when they said oh VW's are good cars... But they always have something wrong with them. I wasn't expecting THIS. First it was something minor like two tires with slow leaks. Then my front passanger window came off the track and FELL completely into the door and my regulator broke (still haven't gotten it fixed- but I got it back up for the mean time), also my brakes are going out, my alignments off, all things I was eventually going to fix.
But now my car is shaking, awhile back my check engine lie was flashing but eventually turned off after a day. Now it is back to flashing and when I'm driving it's shifting but seems like somethings... wrong. Sometimes it feels better to switch into manual from automatic but when I'm on the freeway and need it in 5th it skakes a lot more. Also when going uphill it doesn't want to and I have to push completely down on the gas just to get it to move.
I still do not know what's wrong with it and do not want to take it to a dealer and end up paying hundreds just to see what IS the problem and have it unfixable. My job is closing soon and I do not know what will happen to me once it does I still owe 3000$ on the thing. I will never support VW ever again.
Rich of Ronkonkama NY (08/15/08)
I have a 2004 passat, at 45000 the oil light come on -STOP ENGINE. The same issue as many other car owners I have been reading about. After 3 months of trying to find out the problem, changing oil every 2000 miles. Then switching to synth., changing that every 3000 miles. I got the right VW dealer rep to help. VW extented the service for this problem, they replaced the oit purge valve sensor and and seems to be working. I am now at 4000 miles and no problems.
Todd of Onalaska WA (08/14/08)
I bought an 06 VW Passat. The car has been back and forth to the dealership approximitly 20 times in two years. In Januarey 06 I filed with the BBB autoline and have just reopened my case. The car just continues to have problems.
I have to take the care 50 miles each way and take time off work.
Shon of Cornoa Del Mar CA (07/07/08)
oil pump blow out , sludge build up in my 2003 passat vw
$1600.00 to fix
Kg of Town NJ (06/26/08)
2006 VW Passat 2.0 Turbo. Essentially the same experience as JP from Texas. Break problems reported year and a half ago. Breaks reportedly fine. Recent check-up, no mention of break problems despite reporting a noise and delay in break response time.
Last week I found myself in bumper-to-bumper traffic. The traffic let up momentarily and everyone zoomed ahead, only to stop suddenly. My aforementioned suspect brakes failed me, causing a 3 car accident. I am now charged with careless driving. I won't even get into the economic damage as it upsets me greatly and the matter is unresolved. Thanks a lot VW.
Seabelle of Haverford PA (06/20/08)
Lets see in the course of one week my leased 2008 passat had the following problems: Suddenly the car accelerated for no reason and I now have a bruised rib. Im a very cautious driver and out of nowhere BAM. Next the passenger side window decides to not work anymore. No obstructions just dead control. And finally the ignition conke dout at a traffic light and I had the joy of calling triple A at rush hour. Im so unnerved by the car suddenly speeding up that I just wnat it gone.
Steve of Frisco TX (06/16/08)
Well, let's see. I am down 2 ignition coils, and multiple A/C problems since we purchased our 2005 Passat. From the number of comlaints I have seen on this board about the ignition coils, I am very surprised that there has not been a recall on this problem. The VW slogan should change from Drivers Wanted to Suckers Wanted. On top of the coil problem, my A/C has not worked correctly in the last 2 years. I had aspired to purchase an Audi TT in the near future, but you can forget that. I suspect the higher the price of the car, the more costly the repairs will be. The Saturn Silstice is looking good right now.
James of Berwyn PA (06/12/08)
In 2006 I purchased VW Passatt with Smart Key System. Prior to purchase I explained I was nervous with cost of key replacement in case I lost it. They said it would only be $65, so I purchased the car.
I lost the spare key and called in early 2008 and was informed replacement key was $300. They sid they have conrol over price increase - it is set by VW of America. Volkswagen of America 135 Chestnut Ridge Rd Montvale, NJ 07645 (201) 802-0004
Lisa of Flushing NY (05/21/08)
In 2004, I purchased a brand new 2004 VW Passat. On or about the year 2006, my first ignition coil failed. My car was out of power in a second. I was stuck in the middle of the highway/bridge during rush hours. I was horrified, thinking at the time, I may just get hit very soon. My car was towed to VW dealer and they notified me that it was the coil problem. Less than a year passed, in 2007, the other coil failed. This time, better luck, I was still able to drive, but with very little power. Then here we go again, now in 2008, my other coil failed. The service manager advised me that usually when one coil fails, he recommends that we change all 4 at the same time, but since warranty would only cover defective coils, he doesn't encourage you to change it. Since I have 1 more old coil in this case, I am not going to risk my life. I asked for my remaining coil to be changed regardless. This is not to the end of it. I was called back advising me that I would need to pay out of pocket cost for a software upgrade for my car since my extended warranty only covers for mechanical. They will not be able to diagnose my car unless they upgrade the software first. I called VW customer relation and they refused to do anything about it. I am so upset with the overall VW. At this point, I have no trust in this company and am pretty sure that there are so many of us out there that are facing the same problem.
Sharon of Silver Spring MD (05/02/08)
Last fall the window on my 1999 VW passat fell into the door. A regulator needed replacing. Just this week the same thing happened on another window. After internet research it seems clear this is a problem in VWs.
Jp of Dallas TX (04/29/08)
I bought a VW 2006 Passat from a Buick/GMC dealer. I had the vehicle inspected by a VW dealer before purchasing the Vehicle. A month later I was involved in a sudden breaking situation where the vehicle infront of me stopped suddenly at the light in a 35mph zone. I braked too, but my vehicel didnt stop in time . I was well behind him, at least 50metres, going at around 35mphs. It bumped into the mini pick up truck in front of me and front Grill and bumper buckled a bit and all of that had to be replaced. It was very shocking that the vehicle didn stop for such a normal braking scenario. My insurance company took care of the body repairs are Caliber Collision center which cost aroudn $5000. After I got the vehicel back I immediatly called VW america customer service and reported the incident. I described my situation to them and they asked to be check my brakes at the nearest VW dealer. I took it to the VW dealer in town. He certified it was fine. But I was not satisfied even after the dealer checked it out and told me everything was fine. because everytime I braked there was definitely a delay or slow reponse in braking. Then 10 days ago I had taken my vehicle to get it checked for a bad battery at the VW dealer in town, the same one who had checked the brakes. My battery was replaced and the service engineer told me they took care of some Recall as well. One thing I noticed after I checked out my care was significant improvement in the Braking. It was awesome. It responed so quickly and I felt very safe.Then I called the service engineer to find out what was the recall and he told it was a Brake Recall . I checked online and found that there are Brake Recalls for 2006VW passats, which could lead to increased stopping time during braking. Thats when i realised that I definitely needed to take this issue up. 4-5 months of driving in fear and unsure of whether the vehicle would stop or not was terrible. Please let me know if this is a case for a class action suite and compensation in any form.
Alecia of Prattville AL (04/07/08)
I purchased a 2006 VW Passat. I only had the car for about 4 months when the check engine light came on and said stop oil pressure. I pulled it into a super lube and it began making a loud noise. My winshield washer has never worked and at 50,000 miles I had to replace the CV Joints. I am now being told that the car is out of line and the brakes are bad. Today I find out there is a recall on this model car. What can I do?
Michelle of Lowell MI (03/26/08)
As I was driving my 2004 Volkswagon Passat today it began to lose power and make a very loud noise from the engine the check engine warning light with oil low pressure came on. The car completely died at that point. The VW people tell me that it is a oil sludge problem and that it is not covered under warranty. Did I maintain the vehicle as I should have they asked. As I began to research the internet I find out for the first time about this well known problem with VW/Audi engines with the company. Their fautly design evedently has cost many many people thousands of dollars.
My car is inoperable at this time, VW has not given me a quote to replace the engine as of yet. I have been told however that this will all be my responsibility, that VW will not stand behind this product. How absurd!!!
There is a class action suit that has been filed the site below will take you there. I have asked to join.
http://www.chimicles.com/audi/
Dwight of Rancho Palos Verdes CA (03/15/08)
I took my 2004 V.W. Passat to the dealership because the oil light came on and STOP IMMEDIATELY began to flash. The dealer said there was oil sludge in the motor and needed repair at a cost of $2800.00. I did not get the repair because I wanted to check with another repair shop for a better price to fix the problem. I went online to check for complaints and found out there are several others who had this same problem out of their passat. I am outraged that this defect in the automobile has been passed on to the consumer to fix when the dealers know its a defect in their automobile.
Leon of Wells ME (02/10/08)
2005 Volkswagen Passat has had spark plug coils burn out 3+times and has cost $500.00 each time plus towing to be fixed. This has all taken place in less than 80,000 miles. The problem has not been addressed by volkswagen and it appears that there has been several hundred complaints.
Zafar of Manchester NH (02/05/08)
I purchased a 2001 vw Passat from a dealership with about 140,000 miles on it. I drove it for about two months and one day when I was driving to work the engine light went on followed by brake stop light and ABS brake light sign with some noise. I spent $1100 to fix the brakes. The dealer is asking $3100 for fixing the engine light issue which I can not afford. I will never buy vw car in my life again. This is the worst car in my life.
Phyllis of Bronx NY (02/03/08)
Add me to the list of disappointed VW Passat owners. I bought my 2002 VW Passat in 2005. This is my first car. Everyone thought it was a good car but it hasn't turned out to be. Right from the beginning, a few days after purchase, the check engine light came on. I took it back to the dealership and was told it was the coils and the sensors were faulty. I
left it and when I picked it up, I was told the problem was fixed. A few days later, the same thing. I took it back and again was told it was fixed. After one month, I was told my warranty with the dealership was expired and I needed to take it to a VW dealership. Shortly thereafter, on my first oil change, my oil light began to come on with the ominious STOP immediately. I was terrified. I took it in and was told my oil filter was changed. As soon as I drove away, the Stop immediately came back on and I drove it right back to the VW dealership.
I was told I had sludge in the engine and was quoted an outrageous price to fix it. Luckily I called my insurance and they enforced the warranty without any trouble and the $5000 claim was paid with me paying the deductible. Recently, I had the tires changed and noticed a knocking sound when I made turns. In addition, I noticed that the rear passenger footwell was filling up with water. No one had ever heard of this and couldn't understand the reason for it. I had resolved to take it back to the dealership when I got my refund since I didn't know how much this was going to cost and the problem didn't seem so serious.
Well, while driving from the Bronx to the Woodbury Outlet in Central Valley, my car began to shake violently and make the loudest noises as if I had a flat tire (which is what I thought). Thank God, this happened as I was pulling off the exit and not on the hiway since I had three kids in the car and this could have been fatal. My car was towed, I and these kids were stranded a great distance from home and had to pay $130 for a taxi to get back to the Bronx since the trains and bus had stopped running after 9 p.m. I don't know how much this latest episode with this car is going to cost.
I read all the horror stories on-line and can't believe that this could be happening with little to no repercussions to VW who are putting the public and peoples lives in danger. Why isn't there a class action suit? How are they be able to treat the consumer so poorly? I just wanted my story out there to let people know that VW is not a good car and not a dealership you want to have to do business with.
Jennifer of Ogden UT (01/25/08)
My own reincarnation of Satan is how I refer to my 2000 VW Passat V6. It was the first car I bought on my own in 2004, with about 65,000 miles on it, under the horribly inaccurate presumption that VW's last forever. Well within a month I was rudely awakened. It started with a small leak. No check engine sign or anything. I took it to a relatives shop and they were booked a week out so I left with the car planning on bringing it back later. So a couple of weeks later my husband was driving on the freeway when it flashed stop and as soon as he pulled over it died. The timing belt had broke and took out the water pump which had blown all 36 valves in the engine. Well that was a nice $2800 repair. Ignorantly, I decided to keep the car because I had already lost so much money on it and figure not much else could go wrong. Boy, was I mistaken. I have had to replace three different power window regulators. And honestly so many other things I cannot even remember. The speakers short out and crackle when it is cold. When the heater is running it sounds like something is burning up so I took it to a shop and they were sure what was wrong. It could be the heater core but that is a $800 fix. So instead they just replaced some filter and tightened the caps on my valves for $90. This summer the check engine light was on so I brought it in and they replace a few switches and hoses or something. All I know is that it cost me almost $500. Not a damn thing on that car has cost less than $200 to fix, even if my dad is doing the repair. Just recently my car stopped running. The engine just wouldn't turn over so first we replaced the battery. No go. Then we replaced the starter which we found out was bad. Then it ran for a good 20 miles. Now it is doing the same thing. That was another $200. I could go on and on with the many repairs I have do to the car. It is no use dumping more money into the worthless piece of German engineering (if you can even consider it engineering.) I will just make the payments and let it sit and rust. It will be cheaper that way. I know I will never recoup my expenses from the worst purchase I have ever made. I just want to warn people that VW's might be cute and perform well for a while at least, but they are not worth it. Volkswagen deserves to go out of business that is how bad their products are. They charge such a high price for inefficiency and unreliability. They refuse to recall most things that should be recalled. I have never had anything cause me more stress than that car. Every time I put a dollar in it, it needs 20 more. I can never sell it because there is always and I mean always something wrong with it. I just want to take out all my frustrations on it with a baseball bat. It would be worth paying off the remaining $6000 with nothing but a pile of metal and plastic left of it. I am especially unlucky because I bought it from a private seller without a warranty. But even with a warranty expect to be without a vehicle while your car is in the shop every few months. VOLKSWAGENS ARE WORTHLESS!!!!!!!!! Please reconsider if you want to buy a VW. They are not worth it.
Chris of Knoxville TN (01/21/08)
I purchased a 2000 Passat 1.8L Turbo,new and thought it was the most well built car i had seen. I did began to notice that repairs even minor ones were a bit pricey but I attribute that to the cost of owning a foreign car. However at about 60k miles I got a STOP message stating that I should not drive the car any more as my brakes could fail at any time. upone going to the shop they said and doing some research ..this turned out ot be a known issue but if the warranty is out, i am out of luck..estimated cost to repair (a faulty sensor)nearly $2k. Needless to say if its only a sensor, i did not get it repaired and the car ran fine..i just had to live with the STOP error on the dash! which is not something i really want to have to wander about..what if there were another real issue? would i get the message?. Now at 90k miles the oil lamp comes on and it appears to be a compression/sludge problem. From my research this looks like a known issue as well.VW wants $2300 to fix a problem with a defect in THEIR workmanship and even more money of course if i have an engine failure . I cant afford this..and like everyone else in the forum, i dont have every receipt for oil changes..I have moved several times since we purchased the car. Asking us to produce the receipts is just wrong..they know it to be a sludge problem no amount of changing the oil would prevent it. If there is a an existing or new class action suit..count me in!! Chris Fox
Joe of Hudson MA (01/21/08)
My 2005 Volkswagen Passat's engine caught on fire after driving 2 miles. My check enging light started to blink and then I saw my hood start to melt. There was black smoke bellowing from under my hood and I called 911 before my car even stopped. I was on a busy interstate and I thought my car is going to explode and/or be struck by an on coming vehicle. My car is 2 years old. I am renting a car that I am not sure if Volkswagen will pay for. I am surprised that Volkswagen would not recall something like this. I am looking around on the web and I am not the first nor will I be the last to have this happen to.
Mike of Commerce MI (01/09/08)
I purchased a 2001 vw Passat from a dealership with about 60,000 miles on it. I am 22 years old and this is the first car I bought on my own. I drove it for about two years and one day when I was driving to school the oil light went on followed by a horrific grinding noise. I had it towed to Howard Cooper VW in Ann Arbor, Mi and they told me the engine was shot and a new one would cost $8,000-$9,000. The problem the dealership told me was thats its an engine sludge problem and VW offers an extended warrenty for the problem. HAHA yea right. I submitted all the maintence paperwork I had since I bought the car I kept everything. Of course VW denied my claim because I bought it used from a dealership and did not have the previous owners maintence records my mistake right?. So here I sit still oweing about $7,000 on the car making my payments but have no car to drive! I cant go to school next semister if this doesnt get taken care of. What do I do now?
Jeffrey of Haddonfield NJ (11/26/07)
Oil Pressure Low warning light on my 2002 Passat came on. Took car to nearest dealer right away. Sludge buildup in engine found. Am told I need engine replaced at cost of $9000. Have changed oil as recommended, including at VW dealer 8 weeks ago! No sludge problem ever mentioned! Dealer and VW Customer Care center informed me that I am covered under an 8-year extended warranty on engine, but they will not honor since I cannot produce all dated/numbered receipts showing oil changes since Dec. 2001! Two of the places I have had oil changed at cannot give me records prior to 2005! I am stuck -- and I am guilty, in VW's eyes, unless I can prove myself innocent. Ridiculous -- they know they have a faulty engine/oil pump problem that causes sludge, otherwise, why did they automatically extend the 4-year warranty to 8 years for EVERY Passat owner?
Raymundo of San Antonio TX (11/09/07)
We too have had lots of problems with my 1999 Passat (Turbo). The car has had the turbo replaced, valve work, and gasket work. All this and we're still < 100K miles. VW 'says' oil consumption on this car is typical. EHHH!? We have a Toyota Tundra with 150K miles; 5 quarts go in. 4.99 quarts come out. I found this on the web: http://www.shulaw.com/unfair/vw-audi.asp We called them and plan on getting on their list. We figure what do we have to lose beside just more oil??? Sincerely, Raymundo Rivera, P.E. Electrical Engineer Alane Rivera, P.E. Civil Engineer San Antonio, TX
Loretta of Kalona IA (10/31/07)
I am the owner of a 2000 VW Passat. On Sunday, January 28, 2007, I watched my car go up in flames. I was at a friends house for lunch and we were preparing to take another friend to the airport. As we walked out to my car, which was parked in the driveway, we noticed smoke coming off of the hood and immediately knew something was wrong. In a matter of seconds, I noticed flames beginning to come out of the hood. We were able to contact the local fire department, and they came out and were able to get the fire out, but by that time it was too late. The entire front half of my car is destroyed, as well as the interior. The cause of the fire is unknown, but since my insurance company can do nothing about the situation, I am left with a car that is basically worthless. Volkswagen sent an engineer out to inspect the car, but no compensation was given. I am aware now that 78 reports have been filed with Volkswagen concerning engine fires. What actions can or should I take regarding this matter? I would appreciate any helpful information.
Donna of San Diego CA (09/29/07)
2003 Passat Wagon, 1.8T Engine hell. This car has had recall work done, other problems fixed under warranty, but all pale after having the oil sludge issue come up. The first time the car's oil warning lights came on was last May, when I pulled over and had to be towed from a desolate rural freeway. The car was repaired at a reputable shop and gave me no problems until July, when I was driving across the country. The same warning light came on outside of Kansas City and again, I pulled over.
There were car dealerships nearby and I drove the car to a VW repair shop. They replaced the filter, changed the oil, supposedly ran a diagnostic that came back normal and after a three hour delay I was on my way. Less than an hour after leaving the VW Dealership, the same stop engine oil light came on. Called back to them, was told it was probably a faulty sensor, But, if I was that concerned maybe I should stop in Topeka KS rather than backtracking to Kansas City.
Since they didn't seem concerned about it, and it was somewhat intermittent, I kept driving. The next day I drove from Hays, KS to Denver (which is about as desolate a stretch of highway one can possibly have a car break down on!) and the same warning light came on permanently. Then the engine light came on, permanently. It was 95 degrees outside, I was traveling alone (with a couple of dogs) and frequent stops on the side of I-70 were not exactly safe. A trooper stopped behind me on a couple of my stops on the freeway shoulder - but there was no point in trying to tow the car.
By the time I got to Denver, the engine barely functioned and now I am trapped in the same stupid Catch-22 that many others have experienced - namely not having every single oil change receipt on a car that only has 55,000 miles. VW America has chosen to take a blame the customer mentality, even though clearly the onus of proving these cars are not designed poorly should be on that company! The fact that owners who have such receipts still have complete engine failure is proof enough. When will we see either a major recall or a class action lawsuit for this vehicle?
Richard of Rosedale NY (08/26/07)
My wife took the 2003 VW Passat Wagon, V6 to Sunrise Volkswagen, Inc. in Lynbrook on 8/7/07 at mileage of 36,135 as the engine light kept coming on. Was told that there was charcoal in the swap lines and the purge valve and charcoal cannister needed to be replaced. On 8/12/07 on my way home from work, the engine shut down. The car was towed back to the dealer and I was told that there was an oil pressure build up in the engine and that the engine would have to be replaced. I was told that I needed to show all of my oil change receipts since the car was purchased. I did not have the receipts but the oil was changed every 3000 miles by my mechanic whom has serviced all of our cars for more than 15 years. I might add that the VW manual recommends 5000 miles. The VW service advisor told me that they had never seen a problem such as this. Sunrise VW and Volkswagaon of America refused to pay for the engine. I have since move the car from Sunrise Volkswagen, Inc. in Lynbrook, NY to G/C Volkswagen in New Hyde Park, NY.
John of Carlsbad CA (07/26/07)
Since about the 40,000 mile mark, my 2003 VW Passat Wagon has been consuming oil. My VW dealer identified the issue as a 'wiring problem with the oil indicator' and that mice must be damaging the wire. They said they fixed the problem. I continued to have the same problem during the my next 8000 miles (including having them check the engine and wiring). They indicated it was the same problem and sent me on my way. After the warranty expired, the problem started getting worse and require me to fill up the oil frequently (typically adding 3 to 4 quart of oil between 5000 mile services). The problem got so bad that I complained again to the dealer and they conducted an oil consumption test. After doing this they told me the engine was consuming about 1 quart every 1000 miles and that this is 'normal'. I also complained to VW customer service and they also said it was normal. I have never had a car consume this much oil (e.g., my BMW 330i goes 15000 miles without any oil addition or change whatsoever). I think I've been mislead by VW and they kept a major engine issue from me during my warranty period and now hope that I'll go away and live with the issue.
Greg of Colorado Springs CO (07/24/07)
I was the proud owner of a 1999 VW Passat 1.8T. I loved this car. It was fun to drive also . I bought this car in 2002 used with low miles. I ride my bicycle to work most days so it accumulated very few miles. It had less than 30K mi. On only two occasions I smelled some odor after driving. This odor seemed like electrical insulation getting hot, but not sure. In August of 2002 our family went on vacation and left the Passat at home with my son (then 19). He drove the car with his girlfriend to an awards banquet. When he returned home he parked the car in the garage. In less than ten minutes the car was completely on fire. He tried to slow it down but was overcome with smoke. Our house caught on fire. The garage was structurely damaged and the whole house inccurred smoke damage and water damage. The cause of the fire, from fire report was the Passat. I was never compensated a dime from VW. My insurance payed for damages to the house.
Lorrie of Winter Springs FL (07/24/07)
I recently purchased a used to me, but considered new to the bank 2006 VW Passat 2.0T. I have owned the car since March 21, 2007 and it is now July 24, 2007. Since I have owned the car, I have had a faulty wiring sensor problem in the front seat airbags, the check engine light came on only to have it go off once at the dealer, and finally yesterday the trunk flooded. I have an appt tomorrow to see what the dealer will do with the flooded trunk and spare tire well(filled with water). I DO want to note that the dealer told me when the check engine light came on that I could drive the car still as long as the check engine light was not blinking. Upon arrival to the dealership(the light had gone off)- I was told no problem that the computers would pull the info as to what happened from the chip. Well, guess what - there was no info. Like everyone on here, I am doing my due diligence and maintaining my car. However, after reading all of these complaints I am petrified that my car is heading down the same road; to the junkyard.
Thomas of Allentown PA (07/16/07)
Driving 2002 VW Passat GLX 4motion. 72 year old man had a diabetic shock blacked out and came across the median at a rapid speed and slammed into another car as well as mine head on. The impact totaled the car and smashed the engine way beyond repair. The car was in 100 pieces, bumper off as well as the engine compressed in half. The impact was more on the driver side yet there is massive damage to the whole front.
Yet the driver side airbag did not deploy!!
The passenger side airbag came out where no one was sitting. I have been told that it is the same sensor for both the airbags. So the airbag system must be faulty! Is discouraging when you spend over 30k to have a nice safe car incase you get in an accident, yet the airbags don't work correctly. All the police officers, fire fighters, EMTs, and Insurance adjusters are amazed and say we should file a complaint against VW. I have pictures that I wish I could attach but I dont know how. Many serious injuries as well as pain and suffering that may have been prevented with a working airbag!! VW is unreliable!
Andy of Burbank CA (06/26/07)
I bought a brand new 2005 VW Passat. Had my heart set on it ever since I was young but what I didnt have my hearts set on was the problems that would come with it. I have had the car for two years, and in April of this year the engine blew out. Was out of a car for 23 days, and when I got it back, the turbo blew out. Out aNOTHER 10 days. truth is ever since I have bought it, VW repairmen have been behind it more than I have but because I drove it so much it passed the 50,000 mile warranty and now VW is basically telling me to just forget about it. When I was 18, I got a 1997 ford f150. Never saw the shop once. Still have it and wish I would have just stuck by it. Never anticipated I would be stuck with a lemon. is there ANY type of class action suits against VW for the 2005 Passat? If not, anyone wanna join?
Kay of Memphis TN (06/20/07)
On, May 21,2007, I purchased a 2000 VW Passat, on May 23, 2007, the Check Engine Light came on, at that time Gossett motors agrred to what they have called a Courtesy Repair on a, As Is deal. On, May, 25, 2007, the Oil Pressure light came on, and Iwas advised by the dealership to have the vechicle towed into the dealership.
The service tech, adv that it may be a possible sludge, as he made me aware that this was a isue that, VW was dealing with. After several days, I was adv., that this was not the issue, and that the radiator needed to be replaced, as the oil cooler had cracked. After checking the warranty through the finance company, I was advised that the warranty would not cover such, because the oil cooler caused the problem. Mind, you the car had only been in my possession less than two weeks, betwenn the time it was in the repair shop.
After being adv that this would cost 1300.00 for repairs, I was apauled. After reaching out to the dealership, that these issues were already present at the time of purchase, they turned a death ear to my arguement. They agreed to reduce the cost of 300.00 and then adv that once I paid 1000.00 I could pick my car up. Not 3 days, later, the oil pressure light, has returned on, the vechicle.
Thomas of South Bend IN (06/09/07)
My 2002 Passat would not start. After I had car towed to dealer, was told that a exhaust valve had dropped and cylinder head had to replaced. The car has 73000 miles on the car. The car has regular service, no short cuts. I have owned VW's for over forty years. The last VW before the Passat had over 200,000 miles before I donated it to the homeless shelter. Their first response was they would not help any of the cost $4200. VW called me June 6, 2007 and offered a final offer to help with $2200 to repair the car. The rest of the cost was mine. After being a faithful and loyal customer for so long I quess I expected to be treated better and stand by their product and win me back. It both cases they failed me miserably. I will never recomend VW or any other car that the Gurley-Leep dealership sells in Northern Indiana.
Elizabeth of Newark NJ (06/07/07)
I have a 2005 Volkswagen Passat, which I had to take my vehicle into the shop 7 times or more for the engine coils. I had to spend alot of money before they found out what the problem was a dealer issue. I really some advice in this matter. I realize my vehicle falls under the Lemon Law (Federal Law). Do you have anyone that is able to assist me in this matter. I am not sure if I am getting the best with the free lawyers.
Barry of Brandenburg KY (06/07/07)
I own a 2002 VW passat with 135,000 miles on it. I am the second owner and have maintained the car properly. Recently, the stop, low pressure light came on. It was the day after an oil change. I contacted VW and was told that there is a sludge problem with the 1.8t engine and that they will replace or repair the engine if all records can be established. I explained that I bought the car used and that the records should be with Volkswagon as the warranty required such actions. They stated that they do not have access to individual dealer records and that it is my responsiblity. They will not repair or replace the engine. It is obvious that there is a problem with this engine in both Audi's and VW's but VW will not stand behind the solution, only denying it as a service neglect issue when the two mechanics I spoke with stated that the oil pan is too small for the turbo to cool properly.
.
Ed of South Windsor CT (04/12/07)
Purchased a brand new 2003 Passat from Gene Langdon Volkswagon. In 50K had a seat catch on fire, had the fuel pump go (had to be towed), had the water pump go (had to be towed) and was told @ 50,001 miles the boot on the front axle was cracked and needed to be replaced. Management after selling me a lemon refused to replace the boot. DO NOT BUY A VW!!!!!!!!!!!!!! Of interest is when the seat caught on fire I checked the web and VW had numerous recalls on seats (heaters), when I inquired I was told MY CAR was not under recall. When the fuel pump went the service representative asked me if they had done the fuel pump recall on my car. Was later told MY CAR was not under the fuel pump recall. Obviously they are under-reporting the recalls and screwing customers.
Lia of Woburn MA (03/01/07)
Owned a 2001 Passat wagon (bought new). Got sheduled maintenance and oil changes. In the summer of '06 my check engine light went on, and brought it to dealership. They found a faulty catalitic converter signal, reset computer. Immediately after, returned the car b/c oil pressure/temp was going up and down. Would register sometimes, was at 0 other times. They reported that they did not see it happen. Returned again to complain about it, nothing done. seven mos later, Feb 11th 2007, at 64,000 mi, my timimg belt snaps and the left cylinder head needs replacement just to get it running- or buy a new engine. After researching, found out that 2001 passats with turbo engine have been reported to have oil sludge problems, resulting in engine seiaures, blown belts and other problems requiring engine replacements. Furthermore, there was a warranty extention (8 yrs) due to this problem as well as a recall.warning sent to owners, none of which we were informed
Britton of Dublin OH (02/20/07)
I've had a lot of issues dealing with VW, starting with a faulty temp sensor, 1,000 miles over warranty. Next, I let my mother drive my car while I was in Europe and she broke in the clutch a little. ;-)
The clutch was slipping a bit in second gear but otherwise it was still drivable. I brought it in to Hatfield Volkswagen in Columbus, Ohio to get an estimate. They changed gave me a diagnostic test and then proceeded to change my oil without verbally asking me what to do. The result: $160.00 for an unwanted oil change and diagnoses which was obvious. Having a VW insider to replace my flywheel and clutch at a reasonable price, I told them to stop messing with my car. As I picked it up at the lot, the car wouldn't get out of first gear!
Further still, my ashtray filled with coins was missing. No one knew where it was, and it was decided by the supervisor that I had taken it out before bringing it in. Needless to say, I called in to schedule an appointment with the manager. I was told her was in a meeting and that he'd call first thing tomorrow. I'm still waiting for that call. Reminder, this dealership was called HATFIELD VW, Columbus Ohio. Now on to my latest issue: After having lost my last set of VW keys, I brought my 2003 GTI (69,000 miles) in to the Midwestern Auto Group (MAG) dealership to have some copies made.
I payed my $200.00 + and promptly drove my car home in a snowstorm. While idling in a line of cars behind and accident, the engine started rumbling, a problem I've cured it the past by keeping my RPMs high. This time however, the rough idling resulted in a flashing check engine light- an indicator that the engine is not firing on all cylanders and should be turned off immediately. Because of the snowstorm, I had to push on home. The next day, I brought the car back in and paid the $105.00 to have it diagnosed.
The result: faulty coil in cylinder 3- price, $233.89. Feeling a bit weary of my car's health, I decided toforego driving the VW and instead opted to use my girlfriends Honda to scoot to Ikea on Saturday. Upon starting my car Sunday, the Check engine light went on once again, this time, remaining on and not flashing. And once more I drove her back to MAG. Two days later, I received a new diagnosis: faulty purge valve. Cost:$233.89 (part and labor/ diagnostic test not charged). No loaner cars. So I picked it up once again and drove it home.
The car drove well for three days, although at this point I was holding my breath every time I turned the key. The weekend came and I prepared to move into a new apartment on Saturday. I was cautious to load my car with very minimal weight and only drive it every other trip across town. The second trip I made, the light came on and a major highway- forcing me to dip across three lanes and limp in a 45 miles and hour. Yet again I drive it in, furious and ready to lash out. I walked into service and grabbed the supervisor and just asked him to listen to my story.
I told him that all of this began with me getting some keys copied, and has caused serious issue getting me to work, home safely, to the grocery store blah, blah, blah. He responded by taking my car in and booking it bright and early on Monday. I asked for a loaner, but there were none. Monday afternoon rolled around after once again struggling to get to work, and another diagnoses came: 2 more coils had gone, and it was recommended that I change the third remaining as a precaution. In defense of MAG, they charged me only for the parts, and not for the labor/diagnostic test. Cost: $199.00.
I want to be clear that the Midwestern Auto Group has been accomadating with services, despite not providing a loaner car. That was yesterday- I have a feeling the next dealership I visit will say Toyota on the wall.
Kelly of West Babylon NY (02/19/07)
Was driving my 06 VW passat, came to a red light when my brakes completly went! Thankfully I was driving on a side road and not a busy hwy. Apparently a recall was sent but never recieved. I think in this matter better measures should have been attempted to contact me regarding this issue. Shortly after purchasing the car in 05 there was some other issue with the breaks that was fix. Also, my passenger side door does not currently open and the visor mirror is cracked for the second time from simly opening it. The costumer service recieved is most of the time unpleasant and quite frankly rude!
Thank goodness.....none! It was a frieghtful experience to say the least.
Markof North Eastham MA (02/16/07)
One of our family cars is a 1999 Volkswagen Passat 1.8L Turbo (station wagon model). This past June the engine failed without warning as we were on a trip to visit my sister-in-law and family for the weekend.
The vehicle was towed to a repair shop that examined the vehicle the following week and determined that the engine bottom end was completely seized and beyond repair. The breakdown took place on Rte. 495 in Massachusetts, a very busy road with vehicles travelling at a high rate of speed. My wife is freaking out and the younger child is scared and crying in light of the scenario...you get the picture.
After our weekend is over and we arrive home by alternate means, I heard from the above mentioned repair shop with his bad news. I consulted with my local and recently found auto mechanic who specializes in Volkswagen maintenance and repair, giving him a detailed account of the events leading up to the engine seizing. After hearing my explanation the mechanic indicated that he knew what the problem was just by the account I gave him...the problem was the oil sump gets clogged, starves the pump and subsequently the engine for oil,and yes there is little or no forewarning of the imminent and total failure.
The events were in essence: no forewarning, no gauges or lights indicating any trouble, a breif rapping, followed by sudden and complete engine seizure. After these events occured, I pulled over to check for the possible cause, and that was the end of the road, so to speak. Shortly after speaking with my mechanic, I contacted Volkswagen of America and was advised that there was nothing they could do. In the following weeks/months, after mentioning my plight to numerous people, it became obvious that I was not alone. a number of people I talked with indicated that they had had a similar problem or knew someone who had a similar problem.
In September I contacted VW/America again,reviewing my above findings, diasppointment, and frustration with the situation, and this time... was advised that they have in place an 8 year, unlimited mileage, warranty engine replacement progrm!!! Hooray!!! I explained that I was irked that I had not heard of this in June!! Also, that I was relieved that there was a program. However, it turned out that I was not eligeable, as there were a number of guidelines that would have to be met. As it turns out, I wa not eligeable because I change my own oil!!
Due to these requirements I am not eligible for the engine replacement??? VW knew, and knows, they have a problem on their hands. They issued an internal memo re: this problem and chose not to inform the owners.
That was their mistake, it shows a true lack of concern for their customers welfare. It would appear that the only concern they have had is for their immediate financial bottom line.
This is unfortunate for them, as I believe that in the end taking this position is going to come back at them financially in a very negative way. Unlike Toyota, which is standing behind their product with similar problems, Volkswagen appears to be ducking their responsibilities to the public first and their custiomers second. I say public first as this is a problem that I believe relates to public safety.
I have reported it to the NTSB, advising/requesting a recall. I will continue to contact other agencies to do my part to ensure that the public is aware of the problem and what VW's response has been to it.
My family has been without the use of this car which I am still making payments on. Financially it's been a disaster. I would have put more effort into this sooner, but I have been putting the lions share of my energy into a new business I started in June, just before the cars engine failure.
Marla of Wichita KS (02/13/07)
In June 2004, my husband and I purchased a used 2001 Turbo Passatt and have been having problems with the car ever since. I do not prefer to work with our local VW dealer here in Wichita, KS, but I have had to take my car into it several times after getting the message STOP! regarding the oil pressure.
Last spring of 2006, we were told that the oil pump needed to be replaced and the previous owner must not have ever changed the oil because the pump was all damaged from sludge. We were then informed that we must only use synthetic oil, but were never told that before.
After being quoted over $1500 for a new oil pump, we argued with the dealer that sold us the car, saying that we had a car fax report, stating absolutely no problems with the engine or oil pump or oil sludge. We finally ended up paying just over $500 for the oil pump, which was still high, but better than the $1500. So after that replacement, we have been very careful to use synthetic oil and change it every 3,000 miles. 6 months later, the STOP! light came back on and we had to pay another $70 tow truck to tow it back to the dealer.
This time, there is more sludge and the dealer says the bearings inside need to be replaced. They quoted over $2,000 for this to be done. They accused us of not changing the oil once again. My husband adimantly argued, saying that we have changed the oil regularly, using synthetic. They said the engine might also need to be replaced, which would run about $7,500.
My car is still in the shop right now because we're looking at other options and these oil problems don't include that the oxygen sensor needs replaced and the heater doesn't work! I have seen the notice that a letter was sent out to all Passatt owners about the oil sludge problem and I never received one.
I paid $14,500 for a used, 4 yr old car that I am still making payments on. I have paid over $1,000 so far on diagnostic tests and a new oil pump. The car is not drivable right now and I am told it will cost $2,000 to change the bearings, which need replaced because of oil sludge.
The engine might have to be replaced also, which will cost about $7,500. I do not have this money and I need a reliable car to get me around town and out of town. I have been stuck on the interstate twice with this problem by myself.
David of Lemon Grove CA (02/12/07)
I leased a VW 2002 Passat GLS with the 1.8L turbo engine. I got it brand new and when the lease was up, I bought it. It has 83,000 miles on it and has developed the much touted oil sludge problem. The oil pressure warning light came on and the dealer is now saying that I have to pay $9,000 to replace the engine. If VW has admitted to a problem with this motor, then why should I have to pay to fix it?
I have done a lot of the oil changes myself or had it done at a Jiffy Lube and can not provide every receipt of oil changes. VW won't help me and the dealer won't help me. Do I have any recourse? Has anyone ever considered a class action suit? I want to do something because it isn't fair and VW hasn't been honest about taking care of the problem.
John & Angelique of Ridgewood NJ (02/08/07)
This is a follow-up to the first letter of complaint I filed with you. After having our VW towed for the 4th and final time to a reputable repairman, our car is on the road. The job was done for a fraction of the price the VW dealership quoted us, and I believe it was what they claimed the problem to be. Although I paid the VW dealer for troubleshooting, I also believe I received incorrect analysis from them. (please see my first letter)
All in all I still feel we were misled and potentially overcharged by VW, we still spent an exhorbant amount to have the vehicle towed until we found an honest repairman. I would still like to persue my complaint w/ your division. I still await your advise.
I think in all fairness to typical customers like us VW is deceptive and excessive in their billing. This job should have been handled by them for free because... I have further learned that warranty letters were supposed to have been sent out extending the oil warranty to cover the problems related to this engine issue. We never received one. Instead, we were told to prove the history of oil changes by our regular mechanic.
I provided such, and at first VW refused to honor them. Later, I was told they would do the job. But by then so much distrust was built up I couldnt allow them to tamper w/ my car. Please let me know you received this letter and what should I do. On top of all this my sister in law is now having the same exact problem with her car that is broke down in Mich.
When will VW take responsibility for a faulty set up?
Jack of Dix Hills NY (02/08/07)
At end of Dec 2000 I purchased a new 2001 VW Passat station wagon, 1.8L GLS from VW South, Charlotte, NC. At the same time, I purchased an Extended Warranty policy. While in TN late August 2002 the Oil Pressure light came on intermittently, so I took it to Hallmark VW, Madison, TN. They kept it for 2 days, & found no problem. En route back to NY, the Oil Pressure light came back on, & I had it towed to Smith VW, Wilmington, DE at 39,688 mi.
They had it all day, and replaced [oil pump?] No mention of typical 1.8L sludge issue; nor did they recommend use of synthetic oil. The first recommendation re synthetic oil seen on line 02-08-07, + later when Kurt advised his VW shop only uses it] Before I reached home, the light was back on intermittently. I took it to Donaldson's VW, Sayville, NY.
They had me provide proof of maintenance & oil changes, and were able to obtain approval from my Extended Warranty policy, to cover required diagnostic tests & repairs. Minor repairs _may_ have been made, but essentially no trouble found. I have had the OBD scan run several times, with no apparent problems noted. A mechanic told me the oil pressure was OK, & that I had a faulty Oil Pressure switch, which was common on the 1.8 L VW engine due to sludge build-up. I retired 9-02, & drove Passat even less after buying new 2003 VW EVC Winnebago Camper.
I recently resumed driving the Passat due to better fuel economy. The Oil Pressure light had come on intermittently, & I bought a new VW Oil Pressure switch, but had not had it installed. On 02-05-2007, at 55,504 miles, the Passat engine stopped, & wouldn't restart. I had it towed to Donaldson's VW, Sayville, NY.
Heather of Brooklyn NY (02/07/07)
False statement made by Volkswagan in your report dated: December 18th 2006/ regarding: Passat -2006 Recall Volkswagan ruled out the danger of total brake failure -untrue as I've experienced and wouldn't want any others to be hurt under this misconception.
Lost all brake ability, while driving!!! Potential Car Accident / Bodily Injury Could have hurt pedestrians in crosswalk. My car is now at Kings Volkswagan/ Brooklyn, NY VW service center in which I was told the brakes are hard as a rock, totally locked in place. I believe this car is unsafe to drive and feel I'd have to be crazy to attempt driving this vechicle again.
Patti of Laguna Niguel CA (02/04/07)
My 2003 Passat 1.8 Turbo assist engine seized up at 72,000 miles from the now infamous oil sludge problem. Dealer wanted over $8,000 to repair the car with a new engine and turbo. After searching on the internet for information regarding this, I found a letter which was supposedly sent to owners. I had never received one. When I mentioned this to the service manager, he claimed to know nothing of the letter or oil sludge problem.
Only after faxing him a copy of the letter and other information did he admit that VW would pay for the repairs but only after I spent another $600 to prove it wasn't oil coking instead of the sludge, and if I had every receipt from the date the car touched ground to present showing oil changes every 5,000 miles. As I am missing two receipts, I am out of luck. I now have a worthless paperweight and have had to lease another vehicle. I understand that supposedly you can be missing one or two receipts per VW of America, but again, that option wasn't given to me.
I also understand that the Toyota class action suit regarding oil sludge requires owners to show only one oil change per year, showing faith of maintenance. VW needs to open up and admit their faulty engines to ALL owners and dealerships. If the engine needed synthetic oil, a larger oil filter, and oil changes every 3000 miles as they now claim, then they should honor engine failures due to oil slude/coking from a failure to notify owners of same.
I now have a lease payment I cannot afford and a car that is worthless that was paid off and which I intended to keep for many years. I cannot afford $9000 to fix the VW.
Raymond of Lehi UT (01/25/07)
We purchased a 2004 VW Passat in Jan of 2005 new from the dealership. At about 45,000 miles, the oil pressure light went on indicating that we STOP! the car. The car was towed to the dealership. They charged us $200 for diagnostic services to conclude that it was an oil sludge problem in the turbo engine. The dealership service department told us that unless we had had our oil changes done at the dealership with exclusively synthetic oil, warranty would not cover the recommended engine replacement costing $5,800.
We did most of the oil changes ourselves following the oil change schedule and oil specifications in the manual (every 5,000 miles 5w-30 or 5w-40 regular or synthetic oil) and recorded them in the manual. Two oil changes were done outside for which we had receipts. The dealership gave us the VW Warranty number to call direct. They got back to us telling us they were denying the claim based on the dealership's recommendation. Ironically, in Aug. of 2004 a letter was sent out to VW owners aknowledging the oil sludge problem and extending the warranty. We never received this letter nor were we told anything about the issue upond purchasing the car from the dealership later that year.
Elizabeth of Newark NJ (01/24/07)
I brought my 2005 Volkswagen Passat from H&D Linden Motors, 400 East St. George Avenue, Linden, New Jersey on 5/4/06. I had my vehicle in the service department on 12/18/06 because of my check engine light being on, I was advised from the service dept. that I needed to have my 40,000 maintenance performed on my vehicle because my vehicle was at 38,423. The service department claims that was the reason for my check engine coming on. I spent $737.18 to have this service done.
On 12/19/06, my vehicle was back in the dealership because my check engine light come on the next morning, and the dealership then stated it was engine coils that were bad on my vehicle. My Passat has 4 coils and the dealership explained coils 1 and 3 were bad. Well, Volkswagon states they are going to give you a loaner vehicle and they are really not giving you a loaner vehicle because you are renting a vehicle from Enterprise rent-a-car. I was advised that my vehicle had to stay at the dealership because of the check engine light and the burning smell that was coming through the vent system. My vehicle stayed at the dealership from 12/19/06 until 12/28/06.
I picked my vehicle up on the 28th of December and on the 3rd of January of 2007 I had my vehicle back in the dealership for the check engine light again. The dealership then advised me that coil #3 was bad again and that I needed to leave my vehicle, well I didn't leave it because I could not afford to spend another $400.00 for a rental car again and pay my car note to this terrible 2005 Volkswagen Passat. I went back to the dealership on 1/7/07 and had coil #3 replaced, on 1/12/07 I was back at the dealership because the car was vibrating like it was going to shut off and the mechanic stated all 1.8 engine Passat vibrate like that. I told him if I need this was the case I would have never brought a Volkswagen Passat.
On 1/23/07, after leaving work my check engine light came on and my vehicle starting stalling. I called the Volkswagen Customer Care Center and they just take notes; to know avail have I gotten a solution to my problem. I just want to stress I have been dealing with the Volkswagen Customer Care Center from the beginning and I have made complaints everytime I called. They have not helped out in any of the situations, other than calling the dealership, but the dealership does what they want to; to the customers.
They expect you to spend money constantly when the vehicle is still under warranty. I need help with this problem. I have an appointment on 1/30/07 with another dealership but I am hoping my vehicle will not shut off in the middle of the highway. Customer Care claimed they got an earlier appt. and the dealership stated my appt. was not changed.
Chris of Austin TX (01/22/07)
I have owned my VW Passatt 2004 Wagon for one year. I bought it used. I have had numerous problems with the electronic indicator lights indicating engine problems. After 3 months through on dealership we finally got it fixed. Now just 3 weeks after an oil change my oil indicator light came on saying that I needed to STOP driving immediately.
I did and had the car towed to a dealership in Austin, TX where I was told that that I had not changed the appropriately and sludge had built up. The engine needed to be reconditioned. The dealer stated we could trade it in for $5,000 which of course was a rip becuase it blue books at 18K and may pay off amount is $17K.
Economically, I will have to have this car fixed for $2K and hope it stays together until the note is paid down. The damage to me is that it is costing me $600 for car rental plus the towing charges of $140. There are 2 dealerships involved. ONe in Iowa that could not make time to give me an oil change and one in Austin, TX that will no doubt rip me off when I get the bill.
Ashley of Parker CO (01/17/07)
In June 2006 I purchased a new 2006 Volkswagen Passat from McDonald Automotive in Littleton, CO, I have taken the car in for the same issue (oil leak) 3 times. Each time the dealer claimed the issue was resolved but to no avail I was back at the dealership a month or two later. Today, just about 6 months after purchasing this new vehicle I was driving to work (7 mile commute) and the transmission went out. The car only has 6000 miles on it! Had the vehicle towed to the dealership and have discussed a number of times that this car is a lemon and that I need to speak to VW corporate.
Apparently, VW Corporate is involved in a conference and no one will be able to get back to me for over a week. Obviously, customer service is not a priority for this company. Feel that VW should replace the vehicle or buy it back as it has had the same problem 3 times and the transmission must be replaced. The Service Manager also mentioned today that they will be replacing the oil pan since I have had a number of issues with this in the past. My question is why didn't they replace the oil pan when it was in there the other 3 times for this issue. Now that the transmission has to be replaced suddenly they would like to replace the oil pan. Makes me wonder if oil was leaking once again.
Cecilia of Brooklyn NY (01/16/07)
I am the owner of a 2002 Volkswagon Passat wagon, which I bought new in April 2002. For the past year or so, I have a recurring problem with water entering the car. I have recently discovered that many owners of this car have the same exact problem. The dealer, who is the only mechanic who has ever worked on the car, believed that the water is entering the car because the sunroof drains get clogged. Nowhere in the Volkswagon manual does it say anything about making sure the sunroof drains are not clogged, as a matter of fact, nowhere does it mention that the sunroof has drains, or that there is any maintenance suggested or required concerning the sunroof. I never open the sunroof anyway, so it is a mystery what it could be clogged with. Another time when the footwell of the car was wet, the dealer said it was water entering the pollen filter, which I think is under the battery.
Needless to say, the manual does not mention this problem either. He said that he sealed that up. A few months ago, the dealer had to replace the transmission module on the car at a cost of over $1100.00, because it is located under the floor of the car and it got so wet that it was ruined. The dealer admitted that the transmission module was ruined because it got wet from the water collecting in the footwells, and he clearly states that this is not my fault at all, and the transmission module would never be ruined had it not gotten wet. I have only had this care serviced at the Volkswagon dealer, Bay Ridge Volkswagon in Brooklyn, NY. They are very courteous. Every time they fix the water problem, which they have done almost a dozen times, they hope that they have fixed it and do not charge me to do whatever they do that does not fix it. It is at the dealer now, with the rear footwells wet.
The car seems to get wet every time it rains. I would not bother taking it in when it is wet anymore, because it is obvious that the car has a design flaw, and I do not have time to take my car in every 4 to 6 weeks. In addition, it is very time-consuming and unpleasant to attempt to get the car dried out, and remove the smell of standing water and mold, especially difficult in the cold winter. However, I am careful to bring it in when it is wet, because of the fragile transmission module. I want Volkswagon to admit that they have designed a car with a flaw that allows water to enter the car when it rains, or at least admit that my car has a flaw, and reimburse me for the costs of fixing this car.
Misty of North Branch MN (01/14/07)
I bought a 2001 VW Passat 1.8T in 2004. The first time I changed my oil I looked in the manual to see what kind of oil the engine took. It said to use 5w-30 and that is what I used every 3000 miles for the next year or so. Then my engine started making a horrible noise and a mechanic said it sounded like a collapsed lifter. Of course it turned out to be the infamous oil sludge problem. I too called VW and was told that they wouldn't do anything about it. It seems like poor customer service when I was following their guidelines straight out of their owner's manual. It cost me almost $2000 to get my car fixed. After that I immediately brought it in and traded it in for a Dodge. I have driven VW's for the past 9 years and I am sad to say I will never buy another one again...EVER! I suggest to everyone out there that they do the same. I guess I should just be happy that my engine didn't seize up like some people's. It could have been much worse and much more costly. At least I am done with VW and won't ever have to deal with them again.
Jon of Trumbull CT (01/11/07)
I leased a VW Passat in 2004 for 48 months. About a year ago, at the 36,000 mile mark, I got a SHUT ENGINE DOWN error message on my dash. I had it towed to Curran Volkswagon in Stratford, CT. They first told me that I was in big trouble due to major sludge build up in the engine. They told me that I had to provide every oil change receipt or the warranty would be void!
I contacted VW of America and threatened lawsuit. Miraculously, the dealer told me it was only an oxygen sensor and that it would be covered. This week, at the 49,000 mark (just within the warranty period, the same message appeared on my dash! When I brought it in on Saturday, the told me to leave because I didn't have an appointment. I asked them if I could leave it since I commute to work 2 1/2 hours away and they said no. I asked if it was safe to drive in this condition and the service agent said, How do I know?
I drove it in the next Monday and 3 days later the service agent called indicating I had sludge in the engine and that it owuld cost $3,500 to clean! Again, I contacted VW of America who had my prior experience on record a year ago. They said that I would have to produce every oil change receipt or the warranty would be void. I didn't have all 14 receipts. I said what if I had 13 of the 14 receipts? They said the warranty would be void! I am picking up the car and taking it to a foreign auto mechanic that I guarantee will clear the sludge for a fraction of the cost. This is no way to treat a customer. Beware of the Passat and VW. They do not back their product. I would welcome joining a class action suit!
Tiffany of Lufkin TX (01/05/07)
I bought the car in December of 2004. I was told the timing chain was replaced and some minor stuff as well. The car was at 50,000 miles when I drove it off the lot. When the car was at 67,000 miles the timing chain broke. The factory warranty for timing chain expired at 60,000, but since Mac Haik told me it was replaced, no need to look into replacing it for about 60,000 miles.
WHen the timing chain broke it bent all my valves, knocked a piston lose into the lower engine. So I had to replace the entire motor which cost me $4330. While it was in the mechanic's care, he noticed the transmission control modular was corroded. He researched to find out what could cause that & found no answer. The recall on some VW's had some kind of seal in the frame of the car to protect water from getting to the transmission control modular. That was not the problem. My mechanic has not diagnosed the problem why the transmission control modular corroded, but it cost me $800. Also, the cv axles, which is normal wear & tear. I complained my headlight did not work, so I had him look at that.
My headlight harness melted & that was not diagnosed why that problem occurred. I ended up having to pay $176 to replace that.
My car is a 2002 Volkswagen Passat 1.8T. There are several problems occuring with the car about every 4 months. It is never simple stuff either. I am not sure if the car was reinstated & just not put on record or if the car was once a lemon law. Mac Haik Ford will not give me proof the timing chain was replaced on the vehicle like they claimed before selling me the car. Little things in the car also fell apart. The lining on the inside passenger side of the car is falling apart. Demontrond VW said it could be a recall, but I have to make a claim first.
Christine of North Cape May NJ (11/28/06)
2002 VW Passat was taken in because oil and engine light came on and it said to not drive it. Called VW customer service, was told there was an extended warranty, because of a defect in the engine, but we would have to prove we had the oil changed every 5000 miles or it would not be covered. The car only has 78000 miles on it, I don't think we should be having this problem, they should be responsible for the car, expecially since they new this was a problem with these Passats (these year 1998-2004) why was there not a recall or a letter sent to buyer to tell them about this problem. You can go on the internet (goole-2002 VWPassat engine trouble and see all the people with the same prolem. It weems like VW does not want to take any responsibilty for the problem of the car they knew has a problem. Now they are saying we will have to payfor repair, unless we can prove oil change. They should be able to see that the oil changes have been done and the car has been taken care of. We have most of receipts, but it sounds like it won't matter.
The public should know how VW deals with the consumer. I would never buy another VW and I would advise everyone else to do the same. I don't know how they get the good reviews that they do.Consumer reeport should not stand behind them. It sounds like they really have a sludge problem with these cars. Why don't they stand behind there cars and do the right thing.
Ed of Greensboro NC (11/27/06)
I have had similar problems as the other VW owners. I have a 1999 Passat Wagon that I bought September 14, 2006. My wife and I are expecting our first child in March, so I wanted to get her a reliable car for her and the baby. We had only had the car for two weeks, we were sitting in the drive-through window of a fast food joint when the car started to vibrate real bad. It was getting late and we were about 45 minutes from home, so I parked it in a well lit parking lot and called my father to take us home. The next day I took the Passat to the shop and had it tested. The mechanic said that the number 2 cylinder wasn't firing. So he ordered a NEW one and put it in. The Passat still was misfiring. I was then told that it was the ECU that was bad. I drove the car to my father's house (where it has sat for over two months) and started looking for a new ECU. I finally found one at a decent price and swaped it with the old one. The problem is still there. It doesn't seem to be as bad, however the engine still vibrates. I'm going to try one more mechanic then I'm going to start calling VW until the either buy back my Passat or completely fix the problem.
P
Chuck of Pittsburgh PA (10/30/06)
Electrical system failures - Since 2001 my Passat has had total failures with electric sensor/contrllers on each of seats, windows & doorlocks, trunk latch, key fobs/ignition, and now the HVAC system. At least the electric seats are operating for my drive to NYC this weekend. Each of these modules requires a $300 - to $600 art, plus associated labor. Is it just me, or are others having the same problem?
ˆ
Linda of Jackson NJ (09/23/06)
Only 8 months after purchasing (new) a VW Passat Wagon in 2003, the rear rotors went, part of the inside wheel housing cracked, part of the moonroof frame fell off, windshield wipers were replaced 3X. 10 months later, rotors again squealed and grinded all the way to the dealership to be replaced - again. (I might add this car at present - Sept.2006 - has a total of 19,754 mi. It's obviously not used all that much, is garaged and never driven agressively, unless I'm trying to accelerate out of the way of a semi barreling down on my rear and the car, as usual, doesn't respond immediately.
Even AFTER the faulty ignition coils were recalled and replaced.) Speaking of those coils, complaints about poor, labored, slow acceleration were made from nearly day one to David Michael Volkwswagen of Freehold, New Jersey. Response was consistent, hard-line VW-speak: That's the nature of the car. It automatically adjusts to the driver. You just have to learn how to drive this highly technologically superior car. Oh, so it my stupid fault? *I'm not worthy! I'm not worthy!*
After nearly having been hit by a garbage truck when I tried to accelerate out of its way and then having the car stall dead on me when I was merely turning a corner, going all of 30mph, we finally hear about ignition coil recall and replacement. Now, it's not superior engineering or my dumb driving, it's faulty material & installation. I see. VW's motto is: Is the driver. Not the car. Or ( my personal favorite): That's just the way the car is made, and we just sell them and service them. We don't make them. Way to go in standing behind and promoting your product.
Latest: 20,000m checkup. Still under 4yr warranty, but out of 12month wear and tear warranty. $300 bucks for checkup, which could have cost us no more than $125 at local Meinecke or Midas. And, lo and behold, dealership's service dept. calls: Your entire front and brake system is shot. Front and rear brakes & rotors need replacing. $1200+tax please. Our fault. We forgot things like brakes are considered wear & tear. Bill is on us then. Had we remembered that, we'd have unloaded the thing after the second brake replacement. It was a given it'd happen again. Especially since we've heard consistent complaints about frail VW rotors & brakes. Common. Even VW service admits it. Again: Yeah, we know. They should do something about that. Talk about it's not my job, man!
Laura of Farmingdale NY (09/21/06)
My Passat's oil and check engine light would go on and off periodically. Then the car overheated and said to stop, which I did. When I opened the hood, there was sludge all over the engine and I had to have it towed to my mechanic. My mechanic advised that he had never seen anything this bad before. It cost $1,600 (that time)to fix it. Two days after I picked up the car, it happened again!
Another $1,600 to fix it plus $500 in rental fees that were not covered by my insurance. I contacted VW about the sludge problem and I come to find out that most 2001 Passats have an inherent sludge problem and VW has extended the warranty for 8 years with regard to his problem. VW has ignored me and a rep. from VW told my mechanic not bother towing my car to a VW because she knows VW won't cover it. No one from VW would even look at it or has returned my calls. How does VW know I'm not covered? They wouldn't even look at it. I tried, believe me. And now I'm sure they'll say, we have no way of knowing because the car is fixed.
VW has been blowing me off for a month and I can get no help from them. (I know they are trying to wear me down but that's not going to happen. I have faithfully changed my oil every 3000 miles and have all the receipts. I have never used my Certified Pre_Owned warranty. We bought the car from Donaldsson VW in Sayville NY in 2003 w/34,000 miles on it. I spoke with Bill the service manager at Donaldsons VW who treated like some dumb bimbo!! He also refused to look at it. It cost $3300 to fix the sludge problem, which is inherent in many 2001 Passats. I was told VW extended the warranty for this problem for 8 years, but NO ONE will even talk to me.
Timothy of Houston TX (08/31/06)
I have a '99 Passat that I bought with a 100 year/100,000 mile drive train warranty. I haven't passed either of those marks. The oil changes have been maintained according to manufacturers guidelines. Recently the oil pump went out which should be covered by the warranty as a lubricated part. The problem was oil sludge. The dealership where I bought the car and where all but a few the most recent oil changes and other maintenance have been performed has been sold twice since I bought the car. Some of my maintenance records were purged.
Between the stamped maintenance manual, printouts of the records that were not purged, and receipts for work preformed outside of the dealership, I can show all maintenance was performed in accordance with the warranty requirements. In fact, the records still in their system show that warranty work was performed well after the dates of the purged records. Volkswagen still declines to pay for the work unless I can produce the paper receipts for each oil change. Customer service informed me that that is Volkswagen's official policy in oil sludge cases.
Patricia of New Milford CT (08/30/06)
I brought my 2001 Passat in with 50,000 miles. My car is kept in a garage and has maintenece every 3000 miles. The engine light came on. My car was diagnosed with clogged water drains under my rugs causing my computer on my Transmission to fail. New part $1200 plus labor. Dealership says it is a design defect but VW America wont stand behind their product. I have called VW America about 9 times, my car is still not fixed a week later. VW America says it is due to outside forces so not covered. Meaning my car was out in the rain!!!
I've checked with three other VW Mechanics at other garages they all are seeing the same problems with the Passats. The corporate office refuses to help with what is a design defect. Note the new Passats have been changed the water lines are no longer done like in my vehicle. My lines are hidden under the roof liner and carpets. Nothing in their manual says to keep them clear and there was no TSB.
Christopher of East Haddam CT (08/22/06)
My 2000 Passat wagon with 119,000 miles, broke down last week with a broken timing belt. I will need to replace the engine at a cost of over $5000. After some research, I have heard that VW has admitted to an oil sludge problem and has extended warranty to 8 years/unlimited miles for this problem. I was never notified of this problem or the extended warranty. If I had been notified, I would have made it a point to replace the timing belt earlier.
Ashley of Austin TX (08/22/06)
I have a 99 VW Passat. I have had to replace both front window regulators, (at over $300 a pop,) for a faulty plastic window clip attached to the regulators that is a KNOWN problem. Now both of my back windows are bad. The window glass has fallen down inside the door on three of the four windows thus far, leading to severe security/protection from elements issue. VWoA has admitted to putting plastic window clips that are not up to industry standard, (to quote the supervisor at VWoA,) in their cars, and as a result of a class action lawsuit, have issued a partial recall for these parts in Jettas, GTI's, Beetles, and Golfs, but for some ridiculous reason, Passat and Cabriolet owners are out of luck.
The SAME faulty plastic parts were used in Passats and Cabriolets, yet VW will not take responsibility. VW now uses metal clips, and the clips they replace the broken plastic ones with are metal, and Passats and Cabrio's have similar, faulty plastic clips, yet we are forced to pay over $1000 to fix what is an ADMITTEDLY faulty part that never should have been used in the first place.
Mary of Manchester PA (08/22/06)
I took my 2003 Passat in because, while driving down the highway, a red light came on, saying STOP MOTOR, OIL PRESSURE. So, I took it to the nearest gas station, and it was checked. It had oil, which was fairly clean. Nevertheless, I got an oil change anyway. The car ran fine for several days but then the light came back on. I took it to the Volkswagen dealer in York, PA. They informed me that unless I could produce EVERY receipt for EVERY oil change I had, the warranty was null and void.
I appealed to the VW headquarters and they said the same thing as the dealer. The dealer said that it would cost between $1500 and $8000. This is absolutely ridiculous for a car with only 45,000 miles on it. A mechanic told me that VW engines are known to have sludge problems. This is the biggest ripoff I've ever heard of. A warranty should be a warranty, period.
The economic consequences are devastating--anywhere from $1500 to $8000 for a car with only 45,000 miles on it. There is no choice, either, because this is a leased car.
John of Sebastian FL (08/20/06)
Check engine light came on and took to Volkswagen Dealer. Apparently, oil sludge a problem with VW Passat engines. Due to hurricane power loss, local garage now out of business and local Walmart said they lost prior records so couldn't back track all oil changes since I purchased vehicle.
Ended up having to pay about $4600 to replace engine. Also, had to purchase used vehicle while replacing engine since they wouldn't give loaner. Thanks VW for a real Lemon!
Charles of Hollywood MD (08/18/06)
After being towed a 5th time with a STOP engine/low oil pressure warning, Southern VW can't fix my 2003 VW Passat w/ the 1.8L turbo engine. There is a recall from VW on a sludge problem. Neither Southern VW or VW of America can tell me when they'll fix my car. Case #60268656
They've had the car for 3 weeks and my wife has a gift basket business which requires her to make deliveries.
Jonathan of Staten Island NY (08/04/06)
have a 2002 passat - 44,333 miles - bought new from kings volkswagen - oil changed every 3-4000 miles - have all receipts - engine seized 2 weeks ago - car still under original 5 year power train warranty - vw stalling with same EXACT lines/experience of others reporting same problem - almost like it was scripted from central office - first they accuse you of not changing oil - then they try to say u have to do it at the dealer - then they say its not under warranty, then they take your receipts and tell you they are forged then they wait for their unamed, top secret, area rep who makes the call - vw corporate just gives you a runaround and claims the dealer is in charge - the dealer refers to the rep and corporate vw - so far the only thing i have is towing charges and a rental that they dont seem to be paying for.
Phil of Eagan MN (07/28/06)
Like several (probably hundred, maybe thousands) others with a VW Passat 1.8 Turbo engine, I've been bombed by the oil sludge issue to the tune of $2400. A similar experience occurred with my brother-in-law and his Diesel Bug. Same story -- STOP NOW sensor light came on, etc. etc. I am not aware that any other vehicles in my experience have ever suffered from this issue, and -- not being a mechanic -- I assume that the issue is due to faulty engineering requiring a major tear-down of the engine to fix a small problem.
I am interested in pursuing a possible class-action lawsuit as I believe VWofA is setting unrealistic standards re: oil changes being exactly on time, etc. I'm rather angry and can assure VW that I will broadcast their foibles far and wide and never again purchase one of their products...
Thomas of Hudson NH (03/29/06)
My 2003 Passat with 48K miles had the enginge light come on then stoppped running on the the highway. I called VW Assistance and they towed me to Life Quality Auto. I produced all of the oil change recipts - but VW or the dealer is refusing the warrenty work - since the owner of the garage where the work is done used the same phone number for 2 different businesses.
Greg of Anderson SC (03/02/06)
Have a 2000 1.8T Passat with 96000 miles. In 2005, due to oil sludge issues when using normal oil, VW issues an advisory for owners to immediately begin using synthetic oil, which I did. Since that time, my vehicle has been using 1-2 qts of oil between oil changes (every 5000 miles). I changed the oil from 0W40 up to 5W40 to see if this helped, which it did (both are acceptable to VWoA). I change my oil myself and buy my filters aftermarket (although they are from the same manufacturers as the VW filters, i.e. Mann, Bosch, and Mahle) and only use brand name Synthetic oils, which are specified by name in the VW Bulletin.
Finally, I took the car to Steve White VW and they are telling me that the turbocharger is leaking oil internally, and it may not be covered under the 100,000 mile powertrain warranty, because I cannot produce every receipt for my oil changes for the past 4 years! This is simply assinine. I am a Navy-trained mechanic, have worked on my own cars for 25 years, and was even a Roadside Assistance Technician for Mercedes-Benz, so I do know how to change my oil, and I do use reputable parts. If I had a fuel injection problem, would I be forced to prove that I had ALWAYS used premium fuel by providing receipts for each time I have fueled the car? I don't believe so.
I have a detailed maintenance log and have provided this to Steve White and am awaiting the verdict, but to even have to go through this over something that should automatically be covered (espeically given VW has publicly admitted an oil sludge problem for this car!) is infuriating to say the least!
As a result of this, if it is NOT covered, I will have a car that requires continual adding of synthetic oil (at $5-6 quart) every 1000 miles, or to pay $2500 to have VW fix the problem (or pay $800 and do it myself and considerable inconvenience!)
Kirk of Overland Park KS (3/21/02):
My Volkswagen Passat has been having problems with the engine light and knock sensor since we purchased the automobile. The car has been diagnosed and "fixed" for the engine light and knock sensor four (4) times under warranty, plus three (3) additional times at our expense for the exact same problem, for a total of SEVEN (7) occurances on a part that several VW personnel and an independent VW mechanic have told us is VERY UNLIKELY to happen at all.
Upon taking the automobile to an independent mechanic (Autopia) specializing in VW service, the volkwagen mechanic diagnosed the car said that his best guess was that they are not fixing the true problem as it is rare to see this happen once, let alone 7 times.
Volkswagen is now telling us to work with the dealership and the dealership is telling us to work with Volkswagen, and neither party will do anything as they both claim it is out of warranty. We claim that the problem has never been fixed to begin with from when it happened in warranty, as evidenced by VW's own service records. It is ridiculous to continually pay for the same obviously either misdaignosed or defective part as manufactured by VW. We have spent $338.73 on a problem which was never corrected from under the initial warranty period. We would like the problem fixed and the money spent on this problem refunded. VW refuses to do anything.
Kirk should talk to an attorney who handles Lemon Law cases.
Michelle of Aurora CO (3/20/02):
Between my husband and myself we have owned 5 Volkswagens. We have been very pleased up until #5. I leased a 1999 Jetta in Novemer of 1998. And I actually loved it for the first year. In July 2000 the AC had to be completly replaced, November 2000 AND March 2002 the Mass Airflow Sensor had to be replaced, August 2001 I replaced the Throttlebody, new battery (because of the Throttlebody) and Enging Control Module.
I also have yellow greasy goo leaking from my door panels and a noise coming from the driverside wheel. Both of which I have reported to Volkswagen and they don't know what the problem is. My complaints are towards the dealerships and repair departments as much as it is with their so called Customer Relations department. They did do a goodwill fix on the AC but seem to think that replacing 2 Mass Airflow sensors in a 15-month time span is normal and ok.
My husband currently has a 1998 Jetta that has never been in the shop for anything outside of brakes, tires and oil changes. I have talked to friends and mechanics who have never had to replace a mass airflow sensor on cars that are 10+ years old. It almost seems like the rushed the 1999 becuase of the new body style. Yeah, it looks great but I am not overly comfortable putting my toddler in it.
I have spent $2,468.57 in repairs that I would expect to make on a car that 7-10 years old. Not on one that is only 2 1/2 years old. Emotionally I feel I have been betrayed by someone or something that I have always trusted and spoken so highly of.
Disa of Decatur GA (2/27/02):
I have 2 issues with my 1997 VW Passat. As of this writing it is 5 years old and has 48000 miles on it. First, I have the common problem that the car guzzles vast quantities of oil (at least one quart every 400- 500 miles), which they try to tell me is "normal" (how does the EPA feel about this, I wonder?). Most mechanics call this "a car in need of a valve job", not "normal". I am currently trying to get the dealer to do the valve job under the 10 year/100000 mile warranty.
But what is really burning me right now is that at 41,800 miles the A/C went out. They found that the evaporator and the drum were bad and the estimate is $2400 to repair it. This seems like something that should not have happened to a car with so few miles which had never been abused, and had all needed maintenance. Yes, technically it is out of warranty but to have two such major issues on a car with so little mileage does not speak well for the quality of the car.
I contacted the national Volkswagen desk by e-mail and they called my home number and left a message yesterday that they had "reached a resolution" regarding my issue. When I returned the call, they informed me that they could do nothing to help me. This was without contacting me in any way, and was based only on a few lines of E-mail. I don't know why they didn't try my work number - I included it in my e-mail. They said they did get in touch with the dealer but the service manager has no notes of this and I have had some services done at other places besides the dealer.
My father had Volkswagens all my life - a Kharmen Ghia when I was born, several Beetles as I was growing up and my parents put 300,000 miles on a 1976 Rabbit. I thought VW was a dependable car, and now I feel as though I've been cut off from a family friend. My own son is just learning to drive now and I will not be able to pass on the belief in VW dependability. Additionally, I had planned to drive this car for 10 years so I took good care of it - regular oil changes, followed recommended maintenance, did not race it or abuse it in any way. I just got the thing paid off in September and find that I need to either get rid of it (at a loss, who will buy it with no A/C and bad valves?) or invest at least another year's payments in it.
I was planning to redo my kitchen after waiting to pay this car off... While I realize this is probably not an issue with legal recourse, since I am technically out of warranty on the A/C, I did want to give some feedback for general public information.
Robert of Larchmont NY (2/26/02):
The clutch on my 1999 VW Passat went bad at 19,000 miles. I was told that the $1038 repair is not covered by warranty because it is a wear part. When I purchased the car I was told that there is a bumper to bumper coverage for 24,000 miles with no exceptions identified. They now claim that there is no coverage for this part.
Industry standard wear and tear for a clutch is 50K-75K miles. In fact I own two other cars with more than 75K miles aeach with no clutch servicing. New Country VW of Greenwich, CT misrepresented the warranty at the time of my lease. I would not have leased this car with only 12K mile coverage for an item that costs over $1000 to replace. I own An Audi that covered wear items such as brakes and clutch for 50K mile warranty period. VW's policy is not industry standard and they are hiding it from the consumer. The wording for 12K coverage is in the owners manual but of course we don't get to read that detail until after you purchase the car. I feel I am entitled to coverage for this repair.
Barbara of Fort Defiance VA (12/27/01):
I bought a 2000 Passat in February 2000. Since then I have had the car serviced over seven times. I have paid over $1,000 in repair costs - for the same problem. The first few times I took the car in, they could not find a problem, so there is no record of these visits. I have had the car to two different VW dealerships. They keep telling me that they can't "give me a break" because of my mileage. As of today, my car has 38,362 miles. I know that I put a lot of miles on my car - that is why I bought a new car.
Nickolas of Atlanta writes (11/28/01):
My 1998 Volkswagon Passat has been a good car ... up until it broke down with a defective timing belt at 72,000 miles. This timing belt is not due to be replaced until 105,000 miles. It caused thousands of dollars of damamge and should be covered under the 10-year, 100,000 mile warrenty, but has been denied by Volkswagon.
They contend that they do not have the right maintenance records from me. Well, being stranded in Cincinnati while my records and home are in Atlanta, it is hard to retrieve these records. Never before have I felt so lied to by any person or any company in my life.
Chris of San Diego writes (6/25/01):
After purchasing a 1999 VW Passat from Classic VW of Escondido I found out that the brakes were faulty. The brakes would stick, causing poor performance and premature wear of the brake equipment. Also with the faulty brakes came faulty brake lights. The brake lights would not illuminate when the brakes were applied. After taking the car to the dealer to have it looked at I was told there is nothing wrong.
Well, later my wife and 6-month-old child were rear-ended in an automobile accident because the brake light did not illuminate. The person who hit us told us of the problem. Finally after explaining this accident to the dealer, and taking the VW Passat in again they adjusted the brakes so they would function properly.
They would however, not accept responsibility for the premature aging of the brakes and I have since had to replace them twice over a total of 40,000 miles with the most recent being over 12,000 miles. The Dealer and the Corporate VW office refuses to fix this obvious and continued problem with my brakes. I have written letters and spoken to many people at VW without help. I feel that without the complete replacement of the brake assembly I will continue to have problems.
|
|
October 7 2008
|
FREE CONSUMER NEWSLETTERS
The Daily Consumer
Afternoons M-F
Sign up now!
Consumer News & Alerts
Every Sunday
Sign up now!
Knowledge is free.
Knowledge is power.
|
|
|
• 
