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Wal-Mart Tire & Lube

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Crystal of San Bernardino , CA June 10, 2009

On may 6,2009 I went to get an oil change on my Limited Edition 1996 Pontiac Firebird. I left my car and went inside to do some shopping with my Three year old son. About thirty minutes later my car was done so I went back and the technician advised me that i need a new wheel, so he made me sign a paper stating that i was told about the problem. So i Signed it paid for my groceries and went along. I got in the car and noticed that the inside wasnt vacummed correctly but i just wanted to get home so i left. I got on the freeway thats right by Walmart and started to drive home.

About five or ten minutes on to the freeway my car started overheating so i pulled over and called Walmart. I spoke to Connie and she advised me to let the car cool down and then head back to Walmart. I let the car cool for about twenty minutes and when i turned it back on it went straight to the red. It wouldnt cool down. So i looked under the hood and pulled out the oil dip stick and it was DRY there wasnt any oil in it.

So i called Connie again and informed her that their wasnt any oil in the car and she told me that she would send one of her technicians over to look at the car. I had already gotten off the freeway no more then ten miles from Walmart. It was seven o'clock when i was told that a technician was going to show up. My three year old and I sat in the car until Nine o'clock when Steve the technician showed up.

I told him that i checked the oil and that their wasnt any in it. He said that all he can do is inspect the car and take pictures (he couldnt do any work on it). He looked under the hood and took pictures of the license plate. the mileage, and the engine. He then pulled the dip stick out and noticed that their was only about three centimeters of oil. Steve (technician) told me to drive my car home. I told Steve that i lived about five miles away from where i was and that i didnt want my engine to blow up on my way home. He told me that it wouldnt blow and that Walmart will be responsible for any damages to my car. I got a ride home at about nine thrity and let the car sit for another three hours. The next day i went to walmart and spoke to the manager Emanuelle Z. i told him what happened and that i had a mechanic look at my car and that my engine was blown. i told him that i need to get this fixed. I told Emanuelle that i was going to get a rental and my car fixed. and that i would later Bill them. He said OK we will be responsible for it. I get a call from Carla at the Tire And Lube Service department and she advised me that i need to take my car to a Certified Mechanic and get a Diagnostics. She told me that if I decide to get a rental that they wont pay for it.

So i got my car towed to Chevrolet in San Bernardino and got a diagnostic. Ness told me that their was water getting into my engine. I called Carla and told her what the mechanic said. All she told me was that she was going to go and talk to the mechanic. All she did was look under the hood and take pictures of the dip stick. She said that the mechanic talked to her and that CMI would get back to me and let me know whats going to happen. Richard at CMI took my report and i advised him that Carla took pictures but she didnt talk to the mechanic Ness. I asked Richard at CMI if he can give him a call so that Ness can explain whats wrong with my car. Richard refused to call him and told me that he was trying to get a hold of Steve who went to look at my car.

But Steve called off sick on Monday and Tuesday. On wednesday ( a week later) Richard couldnt get a hold of steve until Thursday. Steve Changed his story and told Richard something different. I was getting the run around from everyone. On Friday May 15 Richard from CMI told me that Walmart wasnt liable for the damage and that my cooling system was what caused my engine to blow.I asked told him that ive never had any problems with my COOLING systems or my car. He told me that it was out of his hands now and that if i wanted to i can take them to court. Everyone was so rude. My car is at the shop waiting to get fixed. My engine and gaskets are blown.

Dave of keystone, IA June 17, 2009

I took my 1996 Chevy Caprice Classic in on May 13th for an oil change. The next day I drove it to work and home and then ran to the local mini mart. While I was gone my son noticed a puddle on the drive way. When I got home he pointed it out to me, I touched it, smelled it and realized it was fresh oil. By this time, I had put over 90 miles on the car. So I jacked the car up and realized there was a new puddle forming already. I reached under the car and touched the drain plug and it was loose. As I grabbed it to turn it, I realized it was just spinning in place that the plug had been stripped.

I called Wal Mart but the manager, Chris had left for the day. I called Chris the next day and he said that he would review the "video tapes" and also drive the 35 miles to our house to take pictures. Later that day he determined that it was too much money for him to pay out of the store account and that he would have to send it to their "insurance" Claims Management Inc.

The next day he called us with claim #, and the claim person's name: Anita P and her phone #. She did call us the following day, assuring us that we would have an answer by the end of the week. Well, we got an answer, but 3 weeks later and after much running around. We first received a phone call on a Saturday from Ms P stating that our "claim" had been denied, no explanation, but we could call her the following Tuesday for an explanation. When we called her voice mail indicated she would be out of the office for a week and a half. I had to request 3 different supervisors before I got one that wasn't on vacation for the next week. But, "Brain" told me they were denying our claim because they were not the last ones to touch our car. Because I looked under the car, and touched the drain plug and simply turned it, I might have been the one to cause the damage, even though the oil was already draining out all over my driveway!

We are unable to drive our car. My wife has been driving our big pick up truck which uses a lot more gas while I have been driving her car. Wal Mart refuses to even pay for a replacment oil change, not that I would take them up on it. The estimate for repair was 450.00

Amber of ft. hood, TX June 23, 2009

I had my oil changed & my engine blew up. This happened at coppers cove TX Wamart.Wal=Mart put to much oil in my car & the engine blew up as a result.

Wayne of Nashville, TN June 20, 2009

On Friday, 29th May 2009 at 1807 h, I took my vehicle to have oil & filter change and tire rotation, and was dealt with by Aaron (7779). I specifically asked if Walmart would be able to carry out the work that I had asked for. I was told 'yes' that a trained technician would do the required service. The service was completed at 1840 h. While my truck was being worked on I noticed that the truck was not evenly raised on the jack on the first attempt. On the second jacking my truck was not evenly raised again. I attempted to go to the pit area and the door was locked and no onsite personnel were available at reception for approximately 35 minutes.

On associate arrival I voiced my concerns about the way in which my truck was jacked - I was told not to worry as the associates are professional technicians and know what they are doing. I was also told that customers are not allowed within the pit, so I would not have been heard or see too if I had entered the area.

On leaving the premises I checked my oil to ensure the correct levels and, all was fine I returned to my home address. On Saturday 30th May 2009, I left home and went to run some errands, I noticed that the check engine light was illuminated and my truck was not running normally. I pulled over and checked the engine, I noticed that there was a leak coming from the under carriage between the oil pan and transmission. On further inspection I noted that the oil filter was leaking motor oil and transmission fluid was rapidly discharging from the unit. My paint was also chipped were the jack had been used to lift my truck for the oil change. I called the Walmart store several times using the phone number on the receipt and there was no answer, this was at 1720 h.

I decided to return to the store and arrived at 1800 h. There I was dealt with by Sheri - Lube & Tire Manager. I explained the situation to the manager and asked to speak directly with the store manager. He refused to deal with me directly and left the premised to go home. Transmission fluid has leaked all over my vehicle both front and back - evidence (photos taken by myself and Sheri (L&T Manager). I asked about policies with regards to the unsafe nature of my vehicle - no one would advise on this matter. I was told that I need to place a claim with Walmart and wait for a response/decision. I am extremely dissatisfied with the manner of the store manager (refusal to come and speak with me directly whilst I was at the store) and, the fact that I was told to leave with a vehicle that leaked transmission fluid for the 5 mile journey back to my residence. I was not offered an alternative means of transportation as this is not within Walmart policies. Instead I was given a bottle of transmission fluid and sent on my way.

This is a serious matter as prior to my visit at Walmart; I have never had any problems with my vehicle transmission (I keep it in immaculate condition). Also, it is my only means of transportation and I now have to rely on public transportation or a rental vehicle at my own cost.

jack of bryant, AR May 30, 2009

Wal mart has been changing my oil and filters as well as rotating the tires. I have never had any problems. On one ocassion they scaped up my cheap plastic wheel covers and let me pick out a new set. One thing I do, before leaving vehicle I take digital pictures of my nice wheels. Before leaving I always look under the hood and for the next couple of days i watch for any big oil leaks... expect a little one at first due to the old oil that collects on various horizontal surfaces when drained. i do this when i change my own oil as well. I actually left an old "o" ring on at one time and put the new filter on top.. guess what, it leaked oil... guess what, I fixed it. Be aware of your vehicle and keep an eye on it anytime you let someone work on it. It is hard to prove anything, esp. with older cars, so being preventative is about the best you can do, or change your own oil.

Tom of Marco Island, FL May 12, 2009

My wife took her 1999 Pontiac Grand Am SE to Walmart for an oil change and lube check. After the services were supposedly completed she drove her car home, approximately 10 miles and the car was parked until the next morning when my son used it to go visit his friend. He drove the car approximately 40 miles on I-75 until he said the motor was hammering, overheating and was not shifting. He pulled off the highway and after it cooled, he checked the oil. The oil level was just barely detectable. He then called me and I left from work and drove to the car. I double checked the oil and the radiator level,looked for any obvious leaks then added the oil to bring it up to proper level and I started the car. The motor hammered very loudly.

I called Walmart immediately and spoke with the Assistant Manager. He said for me to have the vehicle towed to a mechanic of my choice and have them determine if the problem could have been due to Walmart not performing a proper oil change. After the mechanics determined that the lack of oil was certainly the most likely reason as the car has had routine maintenance and a good performance history, I called the Assistant Manager and then was informed he would review the video at the store to see if they neglected to do the proper service and return my call. This was by the way his second failure to return my call.

Being persistent and very upset I followed up again finally making contact with him and was told that after his review of the video he determined everything was done properly. I was then informed that I would have to file a complaint. Once my complaint had been received Walmart's Independent claims management company contacted me and I gave them the location of the mechanics garage. They visited the mechanics garage and looked under the hood and based on their observation concluded that our car was leaking oil from the valve covers and from other areas, had oil caked all over, etc.

This motor is a 2.4 dual overhead cam. No valve covers! The owner/mechanic is certified and very qualified and did a very through inspection and engine analysis including putting the car on the hoist. The Walmart "Inspectors" never even got under the car. They actually were very rude and tried to coerce the mechanic into agreeing with their dishonest evaluation. The mechanics are veteran technicians and have a very good referral business on Marco Island. >p> After I received the denial of responsibility from K. Veach of Claims Management Inc. I was furious but not surprised as I have discovered that this is very typical of their so called expert oil and lube services and unfortunately I can't afford the money it would cost for a law suit and the car although valued as transportation isn't worth much more than 2000.00. The car has been parked in my driveway for two years prior and never leaked a drop and still after three months of not moving hasn't dripped at all! Damaged motor due to Walmart Lack of Lube Check and Improper Oil Disservice. Economically, my wife has been without her only vehicle and has cost us both having to share our only remaining vehicle. Driving me to work 60 miles round trip twice daily and not to mention the money and time it certainly is a major inconvenience especially in this economy.

Brenda of Gilbertown, AL May 8, 2009

I took my car to Wal-Mart to have the oil change in 2003; I changed to hi-mileage. I was told by the tech that if I changed to hi-mileage oil I could not change back, if I wanted to change back I would have to sign a form requesting to change back. I was going to work March 2009 my car stalled and would not start again. A mechanic checked my car he asked me what type of oil I was putting in my car. I told him high-mileage oil I pulled out the invoice from my last oil change it was not high mileage. The mechanic asked me why I changed back to regular oil I told him I did not. He told me once you change you cannot go back over a period of time this causes problem with your engine. I contacted Wal-Mart Store in Meridian, Ms. It took someone two days to call me back. Every time I call and asked for a store manager for oil and tire lube, I was placed on hold. Finally, after several telephone calls I was told that all the managers were out to lunch. I was given the telephone number at the main office. I explained what had and that no one would call me back. At the end of the day someone called me from Wal-Mart and I told her what had happened about the change of oil. She asked me to bring my car to Wal-Mart in Meridian, Ms. I told her that I was told that my motor had blown up. She said that she would file a claim and get the mechanic to come to my home so they could take pictures.

Crystal called me back and said she would file a claim and someone from the claim office would contact me. I was contacted by the claim adjuster he asked some questions and stated that he wanted to talk to the mechanic. Later, he called me back and said that Wal-Mart only put the high mileage oil in my car once that would not cause the motor to go bad. All the oil is the same. I asked why did they charge different price if all the oil was the same. He did not answer that question.

The bottom line he stated your car has too many miles and we are not going to fix it. He said I contacted the Ford dealership and they confirmed that the oil is the same. I told him I knew he was lying and that Wal-Mart screwed up cars everyday. I asked him to put the info in writing and mail me a copy of his findings. He stated that he would. It is May and I have not received this information. I have called several times requesting this information no one will provide me with this information.

I went to Wal-Mart in Meridian and talked to one of the mechanic in the oil changing dept. and asked if I changed to hi-mileage oil and wanted to changed back could I. He stated that if I changed to hi-mileage and changed back to regular oil this would eventually mess the motor up. I went to another Wal-Mart Store I was told the same thing. I am tired of dealing with these crooks. I feel that I was discriminate against because I am a women. Motor gone.

Don of Rochester, IN May 7, 2009

On 05/06/09 I took my Zephyr in for a oil change and tire rotation. I left the car and shopped. When I returned the clerk told me the service description list was completed. We left the store and on the way home my wife read the service description again to say the car was vacuumed, WRONG and the windshield was washed, WRONG. My wife called the man and he said we must have had personal items in the car, WRONG nothing was in the car at all and he said the windshield wasn't washed because it looked like rain!! The order said both were complete. We have a very nice car that barely gets dirty except we had just come home from Columbus, OH, emptied the car and needed to have the oil changed and tires rotated. Bugs were on the windshield......She questioned the man if all other items were complete since these items were marked complete but weren't, he hung up on me, WRONG THING TO DO....

Jill of joliet, IL May 6, 2009

Brought my 2004 Chrysler in for an oil change a few weeks ago. It was ready 20 minutes later. Upon leaving the parking lot, the check oil light coame on. Upon returning to the parking lot, the car overheated and seized up. The car had to be pushed back to the TLE. The TLE technician put the wrong oil filter on the car, causing the oil to spurt everywhere. They replaced the oil filter, and put in new oil (or so I thought).

A few nights ago, we noticed my car making loud noises upon being started. We checked the oil, and noticed it was 2.5 quarts low. We went to Wal-Mart the following day. I filed a claim through their insurance. I am getting an estimate for damage this week. So far, I have filed a claim. The insurance claim rep. is calling me back Friday.

Sherry of Spokane, WA April 30, 2009

On March 29 I took my car to Wal Mart for an oil change, as well as having the snow tires removed. I got the tires removed but they did not change the oil and charged me for that service. I also ask for new windshield wiper blades and the did not put new ones on. My check engine light came on so I took it to the dealer and that is where they disovered an old oil filer and very dirty oil. This is how I discovered I was ripped off by Wal Mart. They HAVE LOST MY BUSINESS! I WILL NEVER SET FOOT IN A WAL MART AGAIN.

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