Walmart Auto Care Center Reviews

I had an appointment for an oil change. The mechanic, if you want to call him that, pulled my emergency brake on so hard he couldn't get it down. I couldn't move my car. I never had the E brake on. He pulled it on. Then argued with me until I demanded it be fixed. Then he went inside to check the cameras. Lo and behold he saw that the mechanic did it. But come on they are working on cars and had to call me while I was shopping to go to the auto dept and get my E brake off. Well, I left my shopping buggy over $300.00 worth of groceries and left without the oil change. I don't recommend this garage. They will mess your car up. I will never go to a walmart garage again.

So went to Walmart at 8745 SR54 in NPR on 9/16. Had appointment for tire rotation. It was cancelled before I even got out of the store. I went up and guy in front of me had his rotation cancelled due to it needed an alignment. He said he just had it aligned. "Well that's what the tech said'. I leaves and they tell me my rotation couldn't be done due to 'tires cracked'. My tires clearly weren't cracked just like the other guy's car didn't need alignment. The tire guy just didn't feel like doing them so threw out so lazy reasons.

Too many complaints about most tire install on wrong axle. 4 hrs to install 2 tires at 1515 1604 and 281N s.a. I reported to customer service and checked in at fm 78 in Converse, TX for oil change oil selected was available with filter. The mechanic later tells me no mobile 1; the manager cancelled my order without using upgrade for the quoted charge I signed on. All auto centers need the store manager to make changes. I went to the Nacogdoches location where also didn't have my request for Mobile 1, so at least I was notified immediately.

We made an appointment to have the oil changed at this place, after buying the oil in Walmart (10w30 as per mechanic's specific instructions) and we were turned away. They said they WILL NOT put that in the car because it's not on the card for the car. It's a high mileage Subaru. If it's our car, and we bought the oil, we should have a say in what going into it!!

Apparently, they always have some kind of policies to keep them from putting tires on cars because they don't want to be responsible for something bad, so they'll send you back on the road with bad tires you're trying to replace. Just take your vehicle to a local tire shop; you'll end up there anyway.

My granddaughter lives and Stillwater Oklahoma and she went to Walmart service center to get an oil changed. Well they change the oil but they put two smaller oil filter on there and put the right amount of oil but it overfilled it. When they put the right amount of oil with the wrong oil filter put it too high and that can hurt a 2.4 little 4-cylinder engine. It turns it all up and frost it up like a foam and it just doesn't lubricate.

Set up appointment to get a synthetic oil change. Dude in shop said it was $72.. 2 hours later I get the bill. It's $90. I asked the dude what will the total be before I dropped it off. Walmart worker- "Go figure." I asked why it took so long? Said they were 'backed up'. There was one car in the shop. Dudes were just walking about. Lame clowns. One dude was scratching his head and rubbing his dandruff all over. Super unprofessional. I will never bring back any of our cars to these guys.

I ordered tires and installation online and was scheduled about a week later. When I got there about 45 minutes early the technician refused to check me in because he said it would start the clock and make him look bad. I ended up waiting 2 hours before they took my car in and 15 minutes later they told me that they were unable to put my car on the lift because they needed a special adapter that they didn't have! He said that they don't do Audis! Seems like information that should be posted on the website.... And furthermore they had a week to notify me that they could not process my vehicle. They were completely rude, unprofessional and unapologetic. They also put a 10 day hold on my refund! Never again! Claremont, NH. Location.

Stepped in at Walmart a few weeks ago to get a quote on four tires for my Chrysler Pacifica, the attendant told us to call back and make an appointment if we were interested. My husband called back about two weeks ago and made an appointment. We live 30 miles from this location, which is the closest to our home. Our appointment was today at 9 o’clock. We got there at 8:45. We shopped throughout the store during our appointment. At 9:45 we were being paged as the owners of the Chrysler Pacifica in the auto department. . The attendant told us that they didn’t have our tires because they gave them to someone else who came in prior to our appointment because we had not paid for the tires ahead of time.

I went to Walmart today. I had a scheduled appointment at 10:30 when I finally got my car at 11:30. The check engine light was on and another light was on the track light. I took it straight back and told them and they said, "Sorry we can’t help you." The lights weren’t on when I took the car to get the oil changed and they said, "Sorry there’s nothing we can do." What in the world.

**Very Concerning and Unsafe Experience**. I had two new tires installed on my 2023 Ford F-250 at this Walmart Auto Center yesterday. Immediately afterward, the truck developed a severe shaking/vibration that was not present before the tire installation. I returned this morning because the shaking had actually gotten worse. At that point, the truck felt unsafe to drive, to the point that it felt like the wheels could potentially come off. I spoke with the manager and expected the issue to be properly inspected and corrected. Unfortunately, I was extremely disappointed with the response. The manager did not appear to have the knowledge or training necessary to properly diagnose a wheel/tire balance or installation issue, and the interaction became unprofessional. I was told, **“I'm not dealing with you.”**

OMG! Where to begin… 1) completely incompetent techs, 2) no oversight by manager. So, I took 3 cars in for oil changes, tire rotations and balances. I have a VW beetle, Kia Sedona and a Lincoln Town-car. The VW’s oil plug was left half out and I had a puddle of oil in my garage! The VW’s tire rotation was done wrong and the front wheels rims were rubbing on the calipers. When they put the rotation right the second time they lost my lug cover to one of my tires and claimed it fell off! The cover screw was still on the rim!! They lost, broke or stole my Cragar lug nut cover! They were never balanced either.

Second time they don't have oil and filter, a lot of excuses, don't recommend.

I brought a 2013 Audi S5 cabriolet and a new set of tires (that Walmart did not carry), with me to Walmart in Zachary, La store # 00428. I wanted to have them mounted and balanced and have new valve stems installed. Talked to the mechanic installing tires and explained that these tires have an outside facing and an inside facing marked clearly on the tire and showed it to Mechanic. Mechanic mounted my tires and 2 of them were mounted wrong, I then had them correct the mounting error, but I never saw them rebalance my tires after remounting. Also noticed that none of my valve stems had been replaced. I looked at the invoice when I got home after spending 3 hrs in a shop that had 1 customer, I saw I had paid for a tire pressure monitoring fee of 12 dollars to relearn my tire pressures.

I brought my car in for a simple oil change to store #02803. For some reason they removed the skid plate and reattached it improperly. Their negligence resulted in $357 worth of repairs. There is no accountability. Requests for assistance are ignored. Customer service from the very beginning was nonexistent.

Came to Walmart to get a new tire for my truck. During my time there, I felt as if it were taking too long to change the tire. So, once completed, I decided to check the work. I immediately noticed a bolt was missing, so out of 8 bolts, only 7 were attached. I immediately brought it to the attention of the manager. The manager responded by asking the tech about it. The tech said it was brought in that way. I said if I had brought it in that way, then the tech should have said something before working on it. I said he was a liar. The manager said he would have to look over the video. He came back saying the video was inconclusive, but would reimburse me for getting it fixed. He also said he would not give me anything in writing, nor could I videotape him saying such a thing.

I went to have my vehicle oil changed and tires aired up today 7/19/26 and the service was a little slow but they did a great job, vacuumed out my vehicle and wiped everything down inside. Very impressive. I went to them for my last oil change and they did a great job and also had my battery changed and they did a great job iron highly recommend these people. The lady up front today was very nice and the guys doing the work are always nice and helpful.

I have never seen such incompetent mechanics in the automotive industry. Guaranteed ignorance. Must have hired these guys off the street with no experience dealing with mechanical issues or tires

Walmart can't install tires I purchase online 😒 😑

They charged me 50$ because they said I didn't buy the tires there, but I did. It took 2 hours ,and then the idiots put my directional tires on backwards, and there is even an arrow.... Worst experience ever. My opinion, go to Trusty's, and forget about having to deal with corporate, who never gets back with you... Incompetent, ignorant people.

I had a 7:00 AM tire appointment at the Walmart Auto Care Center in Noblesville, Indiana. I arrived at approximately 6:56 AM and parked in the tire service lane. Another customer driving the same make, model, and color vehicle arrived shortly after me and parked in the lane next to mine. The service door was still locked when we arrived. Once it was opened, the other customer entered before I did. I waited patiently for my turn to check in. According to Walmart’s appointment confirmation, appointments are held for 15 minutes, and I was concerned about losing my scheduled appointment while employees spent an extended amount of time checking in the other customer because they were unable to locate his tires.

Left gasket off after changing oil. Went back 3x to get corrected. Car still leaking oil.

On Saturday May 30, I went to Walmart Auto Care Center at #2189 4855 Kietzke Ln, Reno, NV 89509. I want to make an appointment for rotate and balance new set of tires which I purchased on last November 2025. Walmart sent me an email. The time is due for balance and rotate the tires, and by the way change oil. A ** gentleman at the desk told me, "When you come back for oil change tomorrow you can ask them for rotate the tires as well." Today when I come and meet a ** lady, I say to her I come 30 minutes earlier. I like to leave my keys here while I go shopping. She says I don't have to give her an attitude. I don't know what did I said wrong. I say to her, "I just wanna leave the car key here while I go shopping. What an attitude in there." She says, "Your appointment is at 2:30. We can't do earlier than that." I say, "I know that. I just wanna leave my car key here while I go shopping."

Extremely disappointing and stressful experience at the Walmart Auto Care Center located at 45415 Dulles Crossing Plaza, Sterling, VA. I visited this location on May 13, 2026, for an oil change service on my 2013 Toyota Highlander. Shortly after the service, the vehicle developed a severe oil leak and low oil pressure warning and was later deemed unsafe to drive by an independent mechanic. The mechanic documented heavy oil leakage around the oil filter housing shortly after the Walmart service and warned of possible engine damage due to oil loss.

I paid for tire warranties, new tires and service to put them on twice. I did it last year in July, and again a couple of weeks ago. Prior to service, nobody checked to see if there was a warranty on these tires before replacing them. Come to find out, one of the tires that I replaced already had a warranty on them. I called up there for the manager 5 times, every time they told me she wasn’t there or they would leave my name and number for her to call me back. Never got a call back. Went up there to speak to the manager in person, was met with the old lady who made the mistake in the first place. She said there’s nothing she can do (no apology given) and I would have to wait for the manager to return the following week.

Waiting for 4 hours now to get a damn oil change at Walmart Supercenter #500. 4530 Woodrow Bean, El Paso, TX 79924. Ridiculously unacceptable, I will not be back for another service.

Been using Walmart service department for years for oil changes and I've bought several sets of tires from them. My wife went on 5/6/26 to Canton ga for an oil change. A couple of days later I noticed an oil leak so I jacked the car up and checked it and found that they had stripped the oil drain plug and put some sort of Blue glue /sealer on it and didn't even mention it! I understand that with these aluminum oil pans this can happen BUT they should've told us about it so we could get it fixed! The techs name was Kipp. Really bad business practice, this could have easily destroyed the engine in our car!

I am very disappointed with the tire service experience at Walmart. We waited THREE HOURS today just to have tires rebalanced because the balancing apparently was not done correctly the first time at the St. Robert Walmart last month. This should not have happened. Waiting that long for a correction to previous work is extremely frustrating, exhausting, and unacceptable. Customers should be able to trust that the job is done properly the first time. Better communication, better workmanship, and better respect for customers’ time would go a long way. I usually try to be patient and understanding, but this experience was honestly miserable.

If you drive a nissan and have a lug nut key, guard it with your life. They will steal it.

Walmart Auto Center in McKinney Texas off Redbud messed messed up my oil change by overfilling it first! Took it back instead of draining the oil, they drained the transmission fluid! Had to get a manager approval to add transmission fluid since they don’t work on transmissions! I had technician write up the wrong they did! He advised me of any issues to bring my vehicle back! Of course ended up with issues took it back and now the manager is giving us the runaround in getting a claim even started!! It’s been a whole month now! My vehicle is waiting at Subaru for the approval to have a new transmission done which is need according to their diagnostic report!! Walmart keeps asking for a written report in which Subaru cannot provide. It is only accessed through their computer. Subaru says a Walmart insurance adjuster needs to come there to review it with the Subaru specialist technician.

I purchased a battery from Walmart roughly 3 months ago. I brought it in to either be replaced or charged whichever. When I came back yesterday before their closing time they were already closed but I finally got a hold of a manager. They brought me a battery outside that was old that they got out of the scrap pile which they told me they got out of the scrap pile with no stickers on it or anything and expected me to take it. I refused. They told me to come back this morning. I came back this morning. Once again they tried to give me an old battery out of the junk pile with no stickers on it. I refuse to them. I wanted a new battery. They brought another bad battery then got some stickers. Where they got the stickers from I don't know. Stuck them on the battery right in front of me and slid the battery across the counter and told me to take it. I told him no. I want to speak to a manager. Manager came up. Told me the same thing. She said, "This battery is good. Take it."

Scheduled at appointment for 8 am to have tires installed. Got 4 different reminders during the 3 days and asked to be on time. Got there at 750 only to find the auto service does not open until 9 am. Now have to wait around an hour. They called at 7:35 am but I was driving and could not answer.

Beware of Walmart Auto located at 4320 Franklin Ave Waco, Texas store # 939. DO NOT get an oil change at this location. They will not take responsibility for their mistakes. Took my car in for an oil change on Tuesday 4/7/26, car started smoking on Thursday 4/9/26 by Saturday my car was not running any more. I don’t want to contact the consumer protection, but I may be forced to do so if they don’t accept responsibility.

Worst service at the Cottonwood AZ location! Never have enough techs, not taking walk ins appointment only. Closed before their hours.

I bought a set of tires with 60,000 warranty. After 13,000 I noticed on a tire rotation that my rear tires were down to the wear bands. Went back to Walmart, they inspected and said the tires were defective but They would not honor the warranty. I had the alignment checked, it was good, bought 2 new tires elsewhere. I will never shop at Walmart again.

I would give less than one star if it were possible. I don't like to give negative reviews but, unfortunately, I had a horrible experience with the Walmart Auto Center in New Port Richey and hope to save others from the same. Three weeks ago, we had an oil change done at the Walmart Auto Center on 54 in New Port Richey. Before having the oil changed, our car didn't leak oil, at all. After the oil change, we noticed that it was leaking oil a lot. We took it back, they looked at it and they said they couldn't tell where the oil was leaking from, even after cleaning it off and checking the plug and oil filter. The Manager claimed that she had run it for about an hour while watching it on camera and saw no leaking. She also said the oil level was fine.

I came from Tucson Arizona to page. Had a little vibration in my car. Went to other mechanic. He tried charging us thousands. Charged me a lot of money just by looking over my vehicle. Left there. Went to Walmart. Got the problem fixed for $89. They were awesome. I'm just sorry I forgot the mechanics' name that did my car. He was very knowledgeable and skilled. I would definitely go back.

Took my car to Walmart in Macedon, NY for an oil change on Saturday, March 7th, 2026. Things went pretty well until I went to leave the parking lot. My car was skipping and seemed to be having trouble shifting into gear. I immediately turned around and returned to auto center. Went to the counter, expressing my concern. The Lead technician, Keith then went out and drove my car. When he returned he opened the hood and noticed it had been overfilled with oil. He said he had to take it back in the garage and drain some oil out the tank. That alone is an issue.

Terrible incompetent service. Won't honor warranty. Refused to do tire rotation and oil change. Also refused changing battery, making ridiculous reasons up which were not valid at all. Definitely calling corporate tomorrow.

Buyers should beware that Walmart sometimes gives you a colossal page of fine print titled "Our Pledge To You" covering the tire treadwear warranty and their road hazard warranty. Neither of these pledges are worth anything to apply to their "lifetime balance and rotation" which you prepay for upon tire install. The tire managers have the perfect excuse to deny any service coverage such as rotations because all they do is look at the tire and claim there is "dry rot" microscopic cracking and therefore your tire is "unserviceable". The End. They do not use a written policy nor any measurement standard.