Tracker Marine

2500 East Kearney, Springfield MO

Joe of Garner, NC June 26, 2009

My dad purchased a Tracker Grizzly All Welded Aluminum boat in 2003. He was told by the salesman at Choplin Marine in Sanford NC this was the best aluminum boat he could by and that it had a lifetime warranty on the hull. The boat has developed multiple corrosive holes in the rear third of the boat. Tracker Boats does not cover any corrosion under any warranty. They did not offer any suggestions as to how to repair the boat. Even with specific questioning they only mentioned using JB Weld and anti-fouling paint to resolve the issue. Hope that works as I would not like to see the boat sink with a 70 yr old man in the middle of the night while he is out fishing in the ICW.

Bottom line, avoid buying a Tracker Boat if you are counting on getting years of service out of it. I don't see any way they would ever honor any work under their warranty the way it is written. Also, they do not provide any real customer service if you call them. The fact they don't have a toll free customer service number should be a clue.

Bobby of Gordon, GA March 29, 2009

After experiencing boat seat damage to my seats by a bald eagle and rejection of the insurance claim by Progressive as it was considered animal invasion, I sought to replace three lower boat seat cushions. I went to Sports Center in Perry where the boat was purchased in 2007 where they sent me These three bottom seat cushions combined had about two yards of vinyl fabric and about five square feet of plywood, foam, and a few staples. The price quoted to me by Bass Pro Shops was 749.63 plus tax.

To me this was an outrageous price. It took me until I was 46 to afford a boat for my family and grandchildren to enjoy. I paid the fair market price for the boat, but is unbelievable how they want to take advantage of someone on replacement of parts. At these prices, this will keep the ordinary man from being able to afford the maintenance and upkeep for resale or trade-in.

To replace these seats would be an economic hardship in today's economy. I will search for an upholstery shop but my boat's value will probably be affected.

George of Perrysburg, OH September 12, 2008

My Tracker boat has been back to Bass Pro- Tracker Marine Products for the fourth time since 6/25/08 for repairs to broken ribs and broken welds. This boat has a lifetime warranty on the hull and welds. Three times an attempt was made to repair this boat and all welds failed I was notified by the Service Manager today 9/11/08 and he stated that Tracker has taken the stance that the boat was abused by using it on water that the boat was not designed for.

I purchased this boat for the purpose of being used on Lake Erie, and the Maumee River and the salesman assured me this is the boat I could use. Tracker Marine, Springfield Missouri states because of its abuse they may repair it at its factory in Springfield but I am obligated to ship/transport it there myself. I have NO papers which states these absurdities. Any help in the right direction would be greatly appreciated.

Consequences are I have been unable to use this boat for about 7 weeks so far this summer and the economic damages to me is it lack of use plus the fact I am responsible for shipping to and from my Perrysburg home to Springfield Missouri for my boat

Chris of Norfolk, VA July 3, 2008

I have a 08 tahoe q4 ski that is not even a year old, boat has less than 10 hours on it. It has been in the shop 6 times in the last 2 months, every time it has gone in the shop it has to do with the motor.1st time was no start at all,and i asked them to check on the idle problem it has as well .they got it running but did not fix the idle problem . It went back to the shop a week later and they still didnt fix it until the 3rd time i brought it back,

i live in chesapeake now which is an hour and a half to get there, it cost me 50 dollars in gas everytime i bring it back to them .They finally figured out the timing was off and sort of fixed that issue, the day i picked it up i put it in the water and it didnot start again, and again i brought it back to them and dropped it off for repair, they called later in the week and said a wire on the starter was broke, i picked the boat back up a week later and took the boat out that day again and started running it down the river and once again the motor started knocking and i had to shut the boat off before anything else happened to it.

Took the boat back once again and they called me and said that the rocker arm was bad, lifter had collapsed and the calves were out of adjustment, I have been trying to get ahold of them for a week now and havent got any returned calls yet, i have called the manager pam and the district manager pat. no calls returned at all

I have had the boat 1 year on july 7 and have had the boat in the water not even 10 times, the summer is halfway over and i have put the boat in the water 3 times, every time i take it out it breaks and it always has to do with the motor. I have been paying on the boat and cannot even use it , i'm paying on it while it is always in the shop, it is not fair and right the i have to pay for my gas to bring it back and forth for repair , the customer service is horrible( they donot call back people, they are rude and treat thereselves first) I donot want a boat that i cannot rely on when im out on the water,I am unhappy with them and i will never step foot in another tracker marine

James of Alexandria, VA July 2, 2008

I bought a used (less than 10 hours) 2003 Tracker PT175 in early 2005. The boat has been fine until about 2 months ago when it started taking on water. When I checked it, I found a leak in the keel weld. Tracker has a 5 year unlimited warranty on the boat, with a limited lifetime warranty on the hull. I took the boat in, and the service folks (Bass Pro) sent pictures of the leak to Tracker Marine. Tracker replied that the boat was out of warranty (by 3 months) and the weld that cracked was not covered by the lifetime warranty because it is an internal weld.

When I questioned how this could be an internal weld when it held the hull together, I was told that they pull the two pieces of the hull together with a piece of metal between them, then weld from the inside of the hull. Because you cannot see the weld from the bottom, it is considered an internal weld. I asked how a weld that holds the structure of the hull together was not covered by a hull warranty, I was told again that it was an internal weld because they weld from the inside of the boat. I feel this is a case of semantics at best, as it seems the only purpose of welding from the inside is to avoid the warranty terms.

I asked again if this was how Tracker was going to stand behind their product, and was told that this was in every warranty, and I would have to pay a welder to fix it myself. I do not know how much this will cost yet, but I feel that any reasonable person would say that a weld that holds the outside of something together would qualify as an external weld, no matter what side of the material was welded. Without further resolution, which I do not expect, I promised the rep that I would never buy another Tracker product.

I do not know how much this will ultimately cost, but I have missed two weeks of fishing time waiting on word, and I do not know how much longer until I am able to use my boat again.

Toby of Oklahoma City, OK October 26, 2007

We purchased a boat from Bass Pro on June 30, 2007. After mailing 2 payments to the bank we noticed the checks had not come back through our bank. I called the bank that did the finance on the boat and they had no record of my contract. My contract was lost between Bass Pro in OK and Tracker Finance in Springfield, MO. In early September they finally located mine and sixteen other lost contracts from the same dealership. They said they would rewrite the contract and start it in late September agreeing to put my tags and excise tax into the contract. It is now October 26 and am still waiting on a contract, check for tags and tax, and have called numerous managers throughout Tracker Marine and cant get anyone to finish this transaction. All the while I have had possession of the boat and paid for a slip on the lake that I can't use until the boat is tagged.

This is the fourth month the boat is not able to be used.

David of Covington, KY October 23, 2007

I bought a new 2001 Nitro Bass Boat 901CDX with a 2001 Mercury 200hp EFI outboard on it, and the first time in the water the motor was over heating. I complained to Bass Pro Shop Cincinnati where I bought the boat with no response. I tried calling and e-mailing Bass Pro corporate right away. The over heating problem continued. Every where I took the boat for service or repairs I heard how that motor was known for having an over heating problem. I continued to complain, with no response. The motor was only produced for about 3 or 4 years. Then it was modified with a new motor, but nothing was done to correct the problem with my motor and many others produced and sold with the problem that I am having. This motor should have been recalled long ago. It is going to cost me thousands to fix it. I would like for Bass Pro and Mercury to stand behind their product and replace the defective motor with one that will work as it should have in the first place.

Richard of Santa Ana, CA June 12, 2006

I bought a Q5 Tahoe boat from a dealer in Phoenix Az, in April 2005. Since that time it has spent more time in the shop than in the water. Electrical Problems, Gages dont work, Trailer not sealed correctly, fiberglass bulkhead falling apart, Window fell out, radio fell out, too many problems to mention. They do the repairs, then something else happens.

Damage: 26,000.00 boat that I can not use.

Alonzo of Fremont, CA April 16, 2006

I purchased my 2003 14' Super Guide brand new from the dealer. I use it about 80-90 times a year. Last year when it began to take on water. I noticed the bilge was pumping out excessive amounts of water. It was determined by the dealer and I, there was a 5-7 inch crack on the bottom of the hull. The dealer took possession of the boat and notified Tracker Marine of this crack. Not to my satisfaction, they were authorized and compensated to have the boat welded locally. The cheapest remedy for them. The dealer had my boat for 4-5 weeks and welded the boat.

The weld was unsightly, but it held-up until this February I noticed I was taking on more water. The dealer asked me to bring it back to them. I live 85 miles away, but I removed all my tackle and drove it up to them. They have been trading words and pictures with Tracker Marine for a few weeks when I decide to call Tracker myself. I spoke to Dennis Nelson, who heard my concerns and read my email that I sent him. They called the dealer and requested to see the boat back in their factory. 2 weeks went by, I was trying not to be a pain, but I called the dealer to find out that Tracker has not picked-up my boat. It has been at the dealer for some sort of resolution since 25 February of this year.

After I sent Dennis Nelson another email, Tracker Marine picked-up the boat the same day. However, they have not contacted me like I asked them to. I have left my number on the email. Tracker has had the boat now about 3 weeks, but they cannot tell me anything. I have asked them to replace the boat. I am not happy with another weld. It's not fixing the problem. I have the same Lifetime Warranty that every other Tracker Marine customer has complained about here, but it means nothing. They want to do as little as possible to make it seem like they stand behind their product. There is no reason to make my next purchase a Tracker Marine boat. I will go completely outside their line of products to spend my money elsewhere.

That boat is my sanctuary from work. I cannot emphasis to you how much I use it to filter my stress. I have had to make countless phone calls, I have written down all the timelines, but I have no information from a manufacturer that has a Lifetime Warranty on their product. They oversell that point in any new boat brochure that you read with Tracker Marine products in it. I want this boat back to sell right away. I want to purchase another boat, but I have no room for 2 boats at my house.

Michael of Pooler, GA November 12, 2005

In April of 2004, I purchased a 2004 Tahoe Q7 from the above named location with Kevin Coy as my salesman. I used the boat approximately 6 times before I placed the boat in covered storage due to being deployed with my unit to Iraq in June. I informed Ronnie Banks, the former Tracker Marine Maintenance Manager that the cushions were water logged and that they were not draining. Mr. Banks asked me to bring the boat down prior to my deployment and the storage of the boat so he could inspect and photograph the cushions and take action. I also paid to have the boat mothballed for storage.

Mr. Banks and Anne Mills of Tracker Marine parts coordinated closely with Tracker Marine Corporate while I was deployed and much to my satisfaction, when I returned from my 90 day deployment in October, Mr. Banks had acquired all new cushions to include sun deck pad for my boat. They were wonderful. I used the boat once in October, washed it, covered it and parked it in my covered storage space located on Hunter Army Airfield. In March 2005, I took my boat out of storage and used the boat about 10 times. I always wash my boat after using it and I also flush the cooling system. After about 5 uses in May, I noticed the cushions becoming water logged again. I informed Brit Willingham, the replacement for Ronnie Banks at Tracker Marine Service. He asked me to bring the boat down for his inspection. I did so and again, Anne Mills and Mr. Willingham agreed that the cushions were defective.

I took the boat home and used it again about 5 more times before I again had to deploy to Iraq. My wife brought the boat down in July after I deployed to have a service done and to await Tracker Marine’s solution to the problem cushions. The boat remained at Tracker Marine for 48 days in July and August. When I returned from Iraq in September 2005, I was told by Jeff Gardner first that the warranty would not be honored due to: · Any damage incurred during storage is not covered under the terms of the warranty. I told Mr. Gardner that the damage did not occur during storage unless it occurred at the Service Center awaiting corporate answer to my warranty claim.

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