Tracker Marine

2500 East Kearney, Springfield MO

George of Perrysburg OH (09/12/08)
My Tracker boat has been back to Bass Pro- Tracker Marine Products for the fourth time since 6/25/08 for repairs to broken ribs and broken welds. This boat has a lifetime warranty on the hull and welds. Three times an attempt was made to repair this boat and all welds failed I was notified by the Service Manager today 9/11/08 and he stated that Tracker has taken the stance that the boat was abused by using it on water that the boat was not designed for.

I purchased this boat for the purpose of being used on Lake Erie, and the Maumee River and the salesman assured me this is the boat I could use. Tracker Marine, Springfield Missouri states because of its abuse they may repair it at its factory in Springfield but I am obligated to ship/transport it there myself. I have NO papers which states these absurdities. Any help in the right direction would be greatly appreciated.

Consequences are I have been unable to use this boat for about 7 weeks so far this summer and the economic damages to me is it lack of use plus the fact I am responsible for shipping to and from my Perrysburg home to Springfield Missouri for my boat

Chris of Norfolk, VA July 3, 2008

Chris of Norfolk VA (07/03/08)
I have a 08 tahoe q4 ski that is not even a year old, boat has less than 10 hours on it. It has been in the shop 6 times in the last 2 months, every time it has gone in the shop it has to do with the motor.1st time was no start at all,and i asked them to check on the idle problem it has as well .they got it running but did not fix the idle problem . It went back to the shop a week later and they still didnt fix it until the 3rd time i brought it back,

i live in chesapeake now which is an hour and a half to get there, it cost me 50 dollars in gas everytime i bring it back to them .They finally figured out the timing was off and sort of fixed that issue, the day i picked it up i put it in the water and it didnot start again, and again i brought it back to them and dropped it off for repair, they called later in the week and said a wire on the starter was broke, i picked the boat back up a week later and took the boat out that day again and started running it down the river and once again the motor started knocking and i had to shut the boat off before anything else happened to it.

Took the boat back once again and they called me and said that the rocker arm was bad, lifter had collapsed and the calves were out of adjustment, I have been trying to get ahold of them for a week now and havent got any returned calls yet, i have called the manager pam and the district manager pat. no calls returned at all

I have had the boat 1 year on july 7 and have had the boat in the water not even 10 times, the summer is halfway over and i have put the boat in the water 3 times, every time i take it out it breaks and it always has to do with the motor. I have been paying on the boat and cannot even use it , i'm paying on it while it is always in the shop, it is not fair and right the i have to pay for my gas to bring it back and forth for repair , the customer service is horrible( they donot call back people, they are rude and treat thereselves first) I donot want a boat that i cannot rely on when im out on the water,I am unhappy with them and i will never step foot in another tracker marine

James of Alexandria, VA July 2, 2008

James of Alexandria VA (07/02/08)
I bought a used (less than 10 hours) 2003 Tracker PT175 in early 2005. The boat has been fine until about 2 months ago when it started taking on water. When I checked it, I found a leak in the keel weld. Tracker has a 5 year unlimited warranty on the boat, with a limited lifetime warranty on the hull. I took the boat in, and the service folks (Bass Pro) sent pictures of the leak to Tracker Marine. Tracker replied that the boat was out of warranty (by 3 months) and the weld that cracked was not covered by the lifetime warranty because it is an internal weld.

When I questioned how this could be an internal weld when it held the hull together, I was told that they pull the two pieces of the hull together with a piece of metal between them, then weld from the inside of the hull. Because you cannot see the weld from the bottom, it is considered an internal weld. I asked how a weld that holds the structure of the hull together was not covered by a hull warranty, I was told again that it was an internal weld because they weld from the inside of the boat. I feel this is a case of semantics at best, as it seems the only purpose of welding from the inside is to avoid the warranty terms.

I asked again if this was how Tracker was going to stand behind their product, and was told that this was in every warranty, and I would have to pay a welder to fix it myself. I do not know how much this will cost yet, but I feel that any reasonable person would say that a weld that holds the outside of something together would qualify as an external weld, no matter what side of the material was welded. Without further resolution, which I do not expect, I promised the rep that I would never buy another Tracker product.

I do not know how much this will ultimately cost, but I have missed two weeks of fishing time waiting on word, and I do not know how much longer until I am able to use my boat again.

Toby of Oklahoma City, OK October 26, 2007

Toby of Oklahoma City OK (10/26/07)
We purchased a boat from Bass Pro on June 30, 2007. After mailing 2 payments to the bank we noticed the checks had not come back through our bank. I called the bank that did the finance on the boat and they had no record of my contract. My contract was lost between Bass Pro in OK and Tracker Finance in Springfield, MO. In early September they finally located mine and sixteen other lost contracts from the same dealership. They said they would rewrite the contract and start it in late September agreeing to put my tags and excise tax into the contract. It is now October 26 and am still waiting on a contract, check for tags and tax, and have called numerous managers throughout Tracker Marine and cant get anyone to finish this transaction. All the while I have had possession of the boat and paid for a slip on the lake that I can't use until the boat is tagged.

This is the fourth month the boat is not able to be used.

David of Covington, KY October 23, 2007

David of Covington KY (10/23/07)
I bought a new 2001 Nitro Bass Boat 901CDX with a 2001 Mercury 200hp EFI outboard on it, and the first time in the water the motor was over heating. I complained to Bass Pro Shop Cincinnati where I bought the boat with no response. I tried calling and e-mailing Bass Pro corporate right away. The over heating problem continued. Every where I took the boat for service or repairs I heard how that motor was known for having an over heating problem. I continued to complain, with no response. The motor was only produced for about 3 or 4 years. Then it was modified with a new motor, but nothing was done to correct the problem with my motor and many others produced and sold with the problem that I am having. This motor should have been recalled long ago. It is going to cost me thousands to fix it. I would like for Bass Pro and Mercury to stand behind their product and replace the defective motor with one that will work as it should have in the first place.

Richard of Santa Ana, CA June 12, 2006

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