ADP Payroll Services Reviews

I have been a customer with ADP for several years, and unfortunately my experience has become extremely disappointing. Over the past month, I have been trying to get assistance regarding my workers’ compensation policy and was repeatedly told that Brent ** would contact me to help resolve the issue. Despite multiple follow-ups, no meaningful assistance was ever provided.

Not bad most months but if they're taking care of IRS reporting they're very bad. Please let your CPA do this. Their bad cost us lots of money and time getting it straight.

Horrible people at ADP. I’m not sure why none of them can comprehend to change my cell phone number and update it so I can access my ADP account. It’s very frustrating that I’ve reported this to my employer five times and he’s told ADP to update my cell phone number and remove my old phone number for verification.

We use ADP for our company payroll, and we have run into so many issues with the filing of our South Carolina payroll taxes. (We file for 3 states and only SC is a problem for them.) They either do not file it at all, file it and it is rejected, and they do not follow through until you ask for a supervisor to call you, and even then the problem just "goes away" somehow. When I open a ticket for a problem they do not respond, and even when I follow up inquiring about it they still do no respond. I have seen this with other companies who off shore their customer service and it has been their demise. I am currently waiting for a response on yet another problem with the SC first quarter taxes that were rejected. Until customer service is improved with knowledgeable humans again be sure you know the payroll tax process yourself before choosing them.

The login experience with ADP has been extremely frustrating. It appears as though passwords are not being reliably recognized or retained during authentication. Even when entering the correct user ID and password, the system repeatedly returns an “incorrect credentials” error. This forces me to go through the “Need help signing in” flow and reset my password. What’s more concerning is that even after successfully updating the password, attempting to log in again with the new credentials results in the same error. This creates a continuous loop of failed logins and password resets. This issue has occurred multiple times and significantly impacts usability. Overall, this has been a very poor and frustrating experience.

HORRIBLE BORDERING ON FRAUD. If you want to get a full time job reading dozens of ADP emails, being asked to waste hours of your life watching training videos, fight an impossible to navigate website that can't let you input your address and after paying fees not be able to contribute to your 401K, go with ADP retirement. If you are looking for a simple intuitive web site and responsive customer support to contribute to your 401K--RUN. Don't think more than a second--find yourself another company to manage your 401K. ADP Retirement services are worse than AWFUL!!!

Very frustrating company to deal with. If you ever need information and can't get it in their endless phone prompts when you call, good luck getting anyone to return your call. Emails go unanswered and voice mails go into a black hole. You may as well be calling the White House and ask to speak to the president. Terrible customer service.

I am a small business owner and recently attempted to use ADP for payroll services. Unfortunately, my experience has been extremely frustrating and concerning. During the initial process, I had multiple scheduled appointments where ADP representatives did not show up. After that, I was informed that ADP had made a “business decision” not to move forward with my account — but no explanation was ever provided. Hoping to resolve the situation, I later had a sales representative reach out to me directly after seeing a review I posted. They initially offered to help, but shortly after, I was told they were instructed not to communicate with me at all.

The do not back consumers on fraudulent charges. I would not use them if you don't have to. I lost money and they advise me to reopen or dispute a claim I have for a fraud charge I have to write a letter to their office in CA and I'm in GA. Obviously this is not as important to them as it is to me or any other consumer in this case.

DO NOT USE THIS COMPANY!! In 44 years of filing taxes, I have owed for Federal 2 times. My employer for the last 2 years uses ADP, and I am Single, no dependents, do not itemize and claimed 1 in 2024 (NOT head of household) and owed roughly 1500 for 2024 and now will owe again roughly the same amount for 2025. In reviewing my pay stubs, the federal withholding is all over the place. Sometimes NO withholding, sometimes 3%, sometimes 9%. THIS IS NOT ROCKET SCIENCE! I ONLY WISH I WAS WATCHING MORE CAREFULLY!!! Now I'll need to pay back what ADP failed to withhold, plus 7%, interest, and penalties. My FLEX account now shows Single 0 as I changed it out of desperation so I won't owe again for 2026, and not much has changed. What to do?

I called ADP today because I did not receive my W2s for 2025 when I received an email saying it was delivered but not to my address. I called and spoke to 4 different reps and stayed on the phone for 2.5 hours only to have been disconnected. My problem was not resolved.

Processing payroll is pretty easy with ADP and their reports are good. However, their tax department is terrible. If a notice is anything other than "pay this amount," they cannot or will not figure it out. Several times, I have figured out what happened for them, and they still do not understand or follow through. They do not read notices or documentation, and they themselves are unreachable. You cannot call them, add notes to an uploaded document, or email them. They also close cases that are not resolved, which means we have to re-upload documents and start all over again.

I tried reaching someone at ADP yesterday but gave up after an extended hold time. Now I've been on hold for over an hour waiting for customer support to answer. This is the second time I've been transferred. I have a payroll issue that needs resolution. Picture attached showing time so far.

ADP made a huge mistake setting up our account with work comp and it cost us a hunk of money. The mistakes made were 101 for their "expertise" and not only did they on onboard us incorrectly, they lied and dodged when it came down to the real issue. While the sales rep finally admittedly made the mistake in onboarding us, she ghosted us, was told not to take our calls, and ADP refused to make it right. Then, they pointed the finger at the actual work comp underwriters. They bounce you off one department to another, delete documents they sent to avoid their own mistakes being proven, and refuse to give out a phone number to anyone. ADP is on it when sending out a sales rep. But then, once you're hooked, they are impossible to reach, you are forwarded to an 800 number, you sit for hours to get help, and no local person to speak of. I would say run, and run as fast as you can, away from this customer service circus.

I received a tax bill in the mail for underpaid city employer taxes. I could not find a phone number to get in touch with anyone. And I couldn't sign in since I have already switched to a different company. I did, however, find an email address. So, I uploaded the tax letter and emailed it to them. I got a response stating that it was not a tax letter and to resubmit the correct form. I double-checked that I had sent the correct letter and emailed it back. I then received another email from ADP stating that they don't have any record of my company. Horrible company, and the customer or lack thereof of is ridiculous!

Awful service! If you have 401k in it, they make a labyrinth for you to rollover your money from their account! It makes you wait for eternity on call until you give up on calling them. The most terrible service for any employee!

Absolutely the most unreliable delivery team I have ever dealt with from this company. I’ve been a customer for five years, and every single year we face the same delivery problems. Every payroll cycle I brace myself for issues—I call multiple times, follow up constantly, and still have to worry about whether our checks will even arrive.

Adp is the worst company. Do not ever use them for anything. They are not trustworthy. Recently tried to withdraw what I've paid into this poor excuse of a scam rip-off company. ADP was supposed to of cut my check and had it in the mail and to me on Friday, 11/14/2025. I have some immediate bills due. That must be paid by 11/14/2025. Due to complete misrepresentation, breach of contract, causing undue financial hardship and a lot of emotional distress. They completely lied to me and failed to issue my check due to a minor issue.

The app sucks, tried signing in 50 times to view my paycheck, it keeps bringing you to sign in page & never lets you in & I'm using the correct password. They need to fix this. It's unfair to the employees that work for the companies that use ADP for payroll

I have been using ADP for my business for about 2 years now and have not one good thing to say about them. It's impossible to speak to someone on the phone. You can leave phone messages, email messages and nobody returns your calls. They made a mistake on my State Unemployment tax information which cost me $32K. We used Paychex for 25 years before switching to ADP. Paychex did make its fair share of mistakes but all the mistakes they made in 25 years, ADP can make in one payroll. I also contacted them to handle my insurance and benefits and that department hasn't called back ever.

On a Monday, my employer deposited funds into an account. However, on Tuesday, the ADP Money Network closed my account and refused to transfer the funds to my newly opened account on the same day. I was informed that the check had been mailed to my old address on the same day the account was canceled. The cancellation process was expected to take 3 to 5 business days, and the new check would take an additional 10 to 14 business days to arrive. This resulted in me being left without funds, as the funds were not transferred to my new account.

Updated on 10/04/2025: Absolute nothing, cancelled the plan via email five months ago! Not hearing anything back, called several numbers and finally directed to the right department, still being charged $485.00 each month, only to be told, by a very unpleasant lady, The plan can only be terminated by phone! There is a sixty day termination period and you’ll be charged a $1,500.00 termination fee....?

The experience was bad from the start. The registration process is extremely long and complicated, with several forms to fill out and sign. Then, the platform is really outdated and not user-friendly. But the worst part is that they never fulfilled their responsibility to submit my summary to Revenu Québec, even though they clearly wrote to me that they had produced and submitted it. Even after repeatedly asking them why the system indicated a delay, I ended up having to pay a penalty because of them. They refused to admit their fault, even though I had clear evidence of their misleading emails. Their reason was that I had terminated my service with them, but their emails were sent after the end of our agreement.

In the beginning is good, later they offer us to start out a new HR service, the sale rep talked like everything is good and easy and if one day if I don't want the services anymore, cancel is so easy, just let her know and she will cancel it for me; However, 6 months later when I want to cancel it she said I have to call a different number. They let me cancel, but it takes more time than what she promised.

My ADP account was hacked and my direct deposit was stolen. I have been trying to contact someone, anyone to get answers. How could someone get into my profile or account and redirect my direct deposit into their account without so much as an email, warning, red flag or anything from ADP. I work hard for my money in order to take care of my family, now we are facing eviction because of this horrific experience. No one seems to care about what's happening and that's what's so alarming especially in these current times.

I love using ADP. I have access to my past pay quickly. I remember file cabinet. The only dislike is I am required to change password Twice a year. You know…. On all my other logins I use only one for the past 20 years and no computer can break it. This password took me a year to remember. I just realize that not everybody is like me. Thank You.

My employer changed over to ADP, most of the employees are not happy with it. When it comes to either borrowing money or just taking out from your 401K plan. They will NOT do wire transfers. Only checks in the mail, no matter the amount. I bet they take wire transfer from the companies that use them though. Pretty shady imo!

This is an awful service. Last year they took money from my paycheck for 2 months then my office had to call to say I had not authorize any 401K deductions, so they stop AND NEVER REIMBURSED ME THE MONEY. Now again they are deducting money for 401k WITHOUT MY AUTHORIZATION and when to try to talk to them they want to talk to an authorize person in my office to talk to me but they didn't need the authorized person to take my money. Thieves. They take your money and then they give you the run around

They used to always screw up my employees' pay. A lot of times they hire couriers out of the bay area, over 100 miles away to drive my payroll to me, when they could've just printed the paychecks locally (lots of places do this). My employees used to have to wait 2 or 3 pay periods to finally get direct deposit. I gave ADP detailed instructions on how to enter the secured facility, but they still screwed up and often left the payroll package outside the gate on the public sidewalk and called the job done. Even though this job was shoddy, they still charged for the service.

My employer use this Clown no English speaking company. Had a garnishment for back taxes. After the taxes were paid ADP took 2 extra payments and now taking weeks to get my money. On week 3 still no refund. Do not trust your money to these people. And 90 percent of the people you have to deal with are very hard to understand. Would not recommend ADP.

Recently my work switched to a new ADP system since the old did not allow us to request vacation time and luckily I took a screenshot of my accrued vacation hours because now that everything is in the new system I'm missing hours. Also I noticed that there was 1 week of new accrual missing and my HR person knew about the 1 week of accruals missing and she sent ADP a 2nd request with a spreadsheet but they still haven't updated it yet. Unfortunately my HR person was a little confused about my other note with the carryover balance missing hours but if I don't get those back I will submit a formal complaint against ADP because stealing accrued vacation hours is fraud.

I only wish no stars were an option. Two years of issues with no real help. We are tired of asking for help and having our 'specialist' send us instructions that are incorrect, not applicable, or completely unclear. This business is a joke. They will do nothing. They try to turn everything back onto the customer. ADP needs to remember that they work for me! Tax issues have been pending for 2 years. They said they couldn't move forward because of missing information; you don't need the information if the employees were not here at the time of the issue. Did the person 'helping' (I use this term loosely) even read what was sent to them?

We are currently stuck in a 3 year contract with ADP, unfortunately promises made about what their system was capable of, and their customer service were very misleading. To date (8 months in) and the implementation and functionality of the system has been a nightmare. From missed/incorrectly filed taxes, to incompatibility with reports, or lack thereof, as well as lack of basic functionality is extremely frustrating as a practitioner. I would urge anyone looking for a new payroll provider to be very cautious in switching to ADP.

I am annoyed I even have to put 1 star. This company is by far the absolute WORST. The rumors about poor customer service are true beyond belief. You literally get no responses from anyone, they charge your account with no notice fraudulently then if you notice they say they will refund but have yet to do so, after they sign you up, promise you the world, and implement you will never hear from them again. I am only writing this review to save other companies from the agony we have endured, and we only ran with them for 1 year. Can you imagine? DO NOT use this company!

Updated on 06/24/2025: Horrible company. We closed the account not once but twice, written letter, proof it was closed in email and they keep taking money out of our account. Called and emailed confirmation it was closed and the following month they tried to bill again, we closed our bank account it's so bad. Have email contract as proof we closed it. Tired of dealing with them.

Nothing about ADP is transparent. You are definitely just a small cog in large machine, and your needs are really inconsequential for them. The only thing worse than working with them is cancelling with them. They just got NASTY and did everything that they could to make my experience hell. It worked! It was and even two months later continues to be a nightmare!

Worst business decision I ever made. They are overpriced, non stop trying to 'upsell'. 3 different logins for 3 different portals. One of which I have NEVER been able to access (one for payroll, one for the 401K and one for myself as an employee- that is the one I cannot get in to). My old payroll company had ONE login, and I could switch to employee view. Should not have left them. Customer Support is overseas of course. Absolutely despise this company, it gives me so much angst in trying to run my business.

ADP displays incorrect data frequently, close to all the time. It cuts your access randomly and frequently. False red flags on tedious stuff and more. It's just not worth messing with. Employers should stop using it.

The worst company ever to deal. No designated person, always a wait in the que. People you are connected to are in another country i.e. Philippines, India and there is a language barrier and connection issue. The system is not as straight forward. You have to always modify a task or if you need to create a report so many steps and time. Too much time wasted with this company and the whole process calling the 1-800 number with ID requests 2X. Once with the automated attendant the second with whoever answers. Should be more up to date with technology by now.

Changed to two stars because they responded to the review and got me refunded. I wish it hadn't taken this, but they did make it right.