ADP

Jessica of Wilmington, DE October 2, 2009

In July 09 I had erronouly started having child support payments garnished from my wages. ADP was instructed apparently by my payroll department to garnish my wages due to an outstanding fee with an oral suregon. ADP erronously coded the lein as "child support" hence my payments intended for the surgeon going to a clearinghouse in AZ, or so i have been advised. My doctor wasnt receiving these payments due to the miscoding therefor creating a new requet for payment resuling in be being deducted TWICE from the same paycheck for the lein. My total payment that was due was 323.00. ADP has sent a total of SIX payment of 162.00 to the clearinghouse for child support in arizona. The new rewuest by my dr was honored and i have fullfilled my debt to him at this time. ADP is STILL garnishing my wages for the erronous child support. when the error was first noticed, ADP returned the first erronouse payment to me within a week, then garnished my wages again a few days later, the same happened the following week. Depoited the erronous garnishment of 161.00 to my payroll account, yet deducted from my next pay again.

ADP has roughly taken 1000 out of my pay in error and not yet reutend it to me. I have made dseveral attmepts to reclaim the final 500 that is still due to me with no luck. Apparently it takes 10-15 days to request the funds back which ADP has done several times to the clearing house, which returned the moniess they could not apply, but ADPs internals team returned them twice back to the clearing house. my final call to ADP today 10/2/09 they had advised again it would take yet another 10-15 business days to recall my funds back. I have spoken with several managers of the course of course of the past 2 and a half months and several representitives each with a different story each with no knowlege of the current situation. To this day, i am still owed about 500

Sunil of Austin, TX September 25, 2009

My bank missed a recurring bank payment and ADP Total Source quietly went ahead and canceled my COBRA coverage. When my prescription was declined I called them and they said they sent many letters but I didn't receive a single one. I asked them why they couldn't send an email or call before canceling because they said they don't have to and the law allows them to cancel after 30 days. After paying on time for more than a year I offered to retroactively pay any fees including any surcharge but they said they weren't interested. On top of that they kept 392 credit which they haven't yet returned. ADP TotalSource COBRA coverage is a totalsource scam. I pleaded with them not to retroactively date my cancellation 2 months back but they gave me some excuse which also caused my pre-existing condition not to be covered by any other insurer.

Amy of Ridgefield, CT September 3, 2009

COBRA - cashing premium checks, yet consistant attempt to cancel my coverage. Cancellation following re-enstatement upon [company's] agreement of WRONGFUL cancellation. This has gone on for 6 months. I have had 3 case numbers - regarding disputes with ADP Total Source COBRA division since June of 2009. (I believe COBRA is counting on individuals generally not "staying on top" of their policies. I have had to do a lot of work to make sure they are doing theirs) I believe something is wrong here.

Terri of Blue Springs, MO August 21, 2009

I own a small Montessori preschool with about 14 employees. ADP reported my payroll taxes of about 10,000 that I owed for the second quarter of 2008 under the wrong EIN to the IRS. The IRS notified me that I had not payed my taxes, which I had, they just could not find my money. ADP, which I had dropped as my payroll presessor, for obvious reasons, kept saying they would fix the problem every time a new notice came from the IRS.

They never corrected the problem, they only made it horribly worse. The latest notice they sent to the IRS reported that I made 612 MILLION dollars and owed 172 Million! I believe I only had 45 student at that time and my total second quarter payroll for for 2008 was 49,000. ADP just compounded mistake after mistake.

I am not even sure what all of the fallout is going to be from this. I have spent hundreds of wasted hours trying to clear it up to no avail. The IRS has tried to put a lein on my assets. I need to pull a credit report to see what damage may have been done. It is the never ending nightmare. At least they have stopped contacting me to get me to return as a client.

Maureen of Levittown, NY April 20, 2009

I have been paying Cobra %505.86 every month since April 08 I recently went to the dentist & was informed my policy was cancelled May 08 I called Cobra on 04/01/09 & was informed they would correct it in 24-48 hrs I have called everyday since and as of today 04/20/09 still not fixed I just keep getting the run around why if a policy iss cancelled do they continue to accept payments,I believe they are runnign a scam and keeping peoples money and only giving to the carriers if a person becomes ill & needs the coverage.

Needless to say since I am out of work cannot afford to pay my dental bill and should not have to as I have been paying for coverage I also than decided to check my medical coverage & that to is cancelled.

Cyrus of Timonium, MD June 20, 2008

We need our April and May 2008 payroll registers. We have been asking for them for about a month and they do not answer our calls and tell us they are going to do it and they don't send us anything. We are starting a new payroll company to pay our employees and because of their noncooperation we can not sign a new contract with a new company. We need an urgent response regarding this matter. Thanks.

Our employees have to get their paychecks through state & government rules but because of this company's misconduct deal with us we don't know what to do. More urgent was the way they handled our w2 forms. We literally had to beg for them multiple times and threaten them with an attorney. Final, after a former employee literally screamed at the representative they finally released the w2 forms. They constantly lie and say things will be fax. many times but nothing is every received.

Robert of Robbinsdale, MN January 15, 2008

ADP offer a flexible medical spending account. Legitimate co-payments were denied. The documentation they requested was impossible to provide. They suspended use of the card and kept the money.

Back to the top |