Cynergy Data

Kathryn of North Merrick, NY October 27, 2009

I used Cynergy Data for my credit card processing for approximately the last 7-8 years. Presently I am not under any sort of contract with them and therefore decided to go with another company that was offering a lower percentage rate. When I called to cancel with them, I had to give the last 4 digits of my social security which I correctly did. They then told me that they needed a copy of my drivers license before they could cancel.

I told them there was no way I was giving them a copy of picture and signature id. I asked for a supervisor and got a woman that did not want to give me her name. I asked her to consider the irony that I am being asked for personal id yet she wouldnt even give me her name. She then told me her name was Christina and would not give a last name. We argued and the bottom line was that they were not cancelling this account until I gave them a copy of my license. I offered a signed cancellation on letterhead and asked for other alternatives.

She said no to everything and said it had to be my license. I have incurred $118.00 in fees that are taken directly from my business checking account. I have gotten my bank to deny any further payment to them although it is not the normal way of doing this. Since it was a pre approved deduction from the checking account, they usually need to hear from the other party as well. After I explained the situation, they agreed to deny further payment.

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