Dex Yellow Pages

Maria of Las Vegas, NV October 22, 2009

DEX spoke to one of our employees Lisa Duran. They were soliciting the On-line Yellow pages. Our owner asked Lisa to go ahead and get some information about it. Lisa was dealing with Ann. Lisa got some information and gave it to Mike our owner. Mike was not sure if he wanted to sign up due to the fact that we were going to hire a Marketing company to market SB Landscaping. Ann kept calling for Lisa (I know because it's me who answers the phone). Lisa would not take the calls because she was waiting for Mike to make a decision. Lisa quit and all of a sudden we received a bill from Embarq/DEX for $45.00.

When I spoke to them they said that Lisa gave them a verbal approval over the phone. Lisa did not have any authority to give such approval and she always avoided the in-coming calls from Ann so how could she give the approval. I stated to Earla that Lisa did not have the authority to give any kind of approval and that the only person would be Mike our owner and he never agreed to that. There is no written agreement of any kind with DEX and SB Landscaping. Earla said that is too bad and that they are sticking with the verbal approval that Lisa supposedly gave to Ann. SB Landscaping is now stuck with having to pay $45.00 a month for something the owner did not agree to. I stated to Earla that what if Lisa was just a temp and again she said too bad. SB Landscaping does not want to pay for something they never signed up for (written and or contracted for).

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