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Idearc Media/Verizon Yellow Pages |
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Tee of Cherry Hill, NJ November 9, 2009 I advertised with Idearc Media in 2007. Sept of 2007 I paid for a full year upfront. January of 2008 I closed my business. I called my sales rep who was not there, left a msg on his machine that I closed my business. I am now, in Nov 2009 getting phone calls from a collection agency telling me I owe for 2008 and 2009 advertising. I called Idearc and was transferred to 3 different departments. What does it take to cancel with Idearc? They just ignore your cancellation, print, and bill you. What a scam!!!!!!!! There is no way to cancel with these people> How is it, a company can do things without autorization from you and then bill you for it?????? Incredible. I still don't know who a person needs to speak to to get this stopped. This should be unlawful. Jim of Pottstown, PA November 3, 2009 After several years of extending my yellow page subscription via personal phone call from co rep and recording conversation as confirmation, this year co sends out letter saying that if they do not hear from me, subscription will automatically renew. Of course I missed this letter amongst their bankruptcy letters and while I did not want to extend, I am guessing that there will be some sort of obligation to pay. Based on other complaints I'm reading, this new co version of the old yellow pages won't be lasting long. Joseph of Cranberry twp, PA November 3, 2009 Jeff talked to me about advertising in the verzion yellow pages. I told him I would think about it but did not think I would. He forged what he thought was my name on the agreement.When I got a bill I call him but was told he no longer worked there.Antonietta faxed me a copy of the signire and I told her That was not me.Then a woman call from there and we went over all that happend,She asked me if that was the ad I was offered an I said yes. Then I get the bill again so I called her an was told that I agreed to the ad when she went over it with me.I said no I did not agree to the ad I agreed that was the ad Jeff set up,and that I did not sign anything. She said I agreed to the ad and she did not need a signure on anything. I hurt in a car accident in sept of 2008 and being self employed was not working witch I told to Jeff in Oct of 2008.I did not know how bad I was hurt yet and when I would be able to work. It turns out that I had disc damage in my neck and lost the use of my right arm being right handed I was done working for now.After two operatsions on my neck I am starting to use my arm after a year.I had to close my business for alittle time til my son told it over. Iam now on social security disability.Some times I have to give my son money to help him meet the bills.Can they do this to people an get away with it yep because who can affoed an lawyer to fight them. Alan of Farmingdale, NY October 23, 2009 First of all, I was not hooked up to the internet within the first two years of my contract which I paid for. Secondly, I had informed my representative at the time that all of the information that was posted was incorrect and this was never corrected. The third year I was promised that everything would be different. I was told I would be hooked up to Google and Yahoo search engines but that never happened. I wrote e-mails to my rep. that this needed to be done or I was going to cancel. She told me I should cancel. I have a signed contract and e-mails to support that fact that they had no plans to complete what we had agreed to in the contract. I now have a bill of 837.52 which I do not want to pay because they have done nothing for me. My company went two and a half years without advertising because Idearc Media did not do anything. James of Lancaster, CA September 23, 2009 Have been trying to get this ad canceled with no resolve. I have contacted them via e mail and on the phone with same results saying they will have someone to contact me but no one dose. a great stall tactic. they have consistently got my ad wrong . and last year they did not contact to up date when I contacted them . The supervisor told me to bad was to late suck it up they are not required to contact me about up dating my ad. it was my responsibility not theirs so I paid the year I want this ad shut down . I dont want it renewed. am done paying for inferior service Keith of NA, CO September 1, 2009 Mid 2008 (within a month of July) I was contacted by a high pressure salesman who offered to setup a webpage for my business. I confirmed via a recorded spoken contract that I authorized him to setup an account, and he stated that he would mail me information and that this was "no obligation". Seemed fair enough and I figured I'd ignore the mailing if I didn't want it. Well I never even received any mail and figured that it has been a scam to steal my identity. This is why I refused to pay over the phone. Months later I start getting calls stating I owe an increasing amount of money to this company. They don't seem to have my last name 100% correct, nor my address (the apartment number was missing), so I figured screw them, they can't find me and are too incompentant to risk providing correct info to settle the problem. Googling my business name shows the incorrect address, correct phone, number, and incorrect data (they make all sorts of promisses to my potential customers that I would not promise anyone). Noone has ever called me referencing this ad. My mistake apparantly was that I didn't provide the correct address and therefore did not receive their contact, which somehow implied my consent to start billing me. Now a debt collection agency is calling dozens of times a day and I am afraid to answer. Will admitting my name (as they know it) make me liable for the debt? I am definitely never giving them an address that can be traced to my actual identity because I don't want my credit score impacted, but need to be sure they won't obtain my identity some other way. At the moment my only excuse is that it wasn't me on the phone, but I know that won't fly if they do track me down. I don't recall the exact verbal contract I accepted, nor whether Itold them my correct address or not. If I didn't, I would think they'd use that to their advantage. Michele of Milton, VT June 29, 2009 Months ago they called and asked me questions about advertising with them, which I answered yes to, with the stipulation of getting a contract that I would sign and give them payment information. When the contract came I put a big cross through it and wrote on it that I was no longer interested. Somehow they say they "lost" this contract and I am liable to pay them. Since then I have sent back every statement received by me saying I was not itnerested, did not want to advertise with them, and for them to send me a copy - if they had one - of any contract they say I signed - but DID NOT sign! They refuse to listen and keep harrassing me with phone calls to my place of business and statements by mail that I keep sending back and keep telling the people on the phone that I did NOT agree to this. Finally I typed in "complaint Idearc" into the web and came up with many, many sites with complaints from consumers about Idearc Media LLC! Is there a class action lawsuit against them? I want to complain about Iderc Media LLC and their fraudulent way of doing business! It feels like extortion. Thank you. sandra of Atlanta, GA May 28, 2009 I strongly agree with these business owners because I just resigned from Idearc this month and I know first hand what they do to customers. They use negative keywords that don't apply to the customer. I had a customer who was a mobile day spa and the gave them keywords like babysitter porn, bald etc. I had a plethora of customer who they did this to. I even helped my coworkers understand why their customers weren't getting the traffic and conversions they were told they'd have. They treat their employees the same way. I went out on disability and they haven't paid me all my money even after coming back to work. They are horrible and it would do the industry good if a more reputable company would buy them because the management is the worst I have seen in my entire working experience. They should be brought up on charges by their customers because they take their money and lie about what is happening. All customers who had or have there PPC product should ask to see their traffic report of every keyword they have ever used and if they don't start a class action suit against them to make them disclose that information. I'll support this however I can. Jin of Seattle, WA February 6, 2009 Idearc sent our business a letter, showing in big word with "This is not a bill", and asked if our business information were still correct. At the very-end, asking me to sign, date, and send back to them so they can update their yellow page. However, on another page, they use very tiny word and say by signing the form our business agree to be advertised by them and pay them the fee, which I was totally not aware of because these terms were hidden by using tiny font size. When we received the bill, We tried to contact them but they did not provide correct phone number for the correct department, and using more than half hours to transfer from department to department and still provide no answer but asking us to pay. They also call us a few time asking us to pay, but when we told them the situation they just said another department is dealing with this, and nothing they can do. The funny thing is that if we call their department that deal with the paying, they answer it right the way without much wait, and transfer to another department, it took forever to a point I can't keep waiting because it took up our business line. Christine of Redondo Beach, CA February 4, 2009 Christine of Redondo Beach CA (02/04/09) Advertisement
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