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Idearc Media/Verizon Yellow Pages |
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Kostadin of Dawsonville, GA December 12, 2008
Kostadin of Dawsonville GA (12/12/08) I wanted to check if the company was actually scamming me because they never give me any info how to log in and see my trafic, also I had the suspicious that their coworked were clicking on my ads so I could get billed. I did not had a single sell, so I decided to cancel on :Monday, June 2, 2008 1:08 PM. I called and e-mail the company and the team specialiest many times to confirm my decision and at first they said that they will pause my service but the service was not pause until september 2008, and also the pay per click was not stopped on the day I e-mail them Monday, June 2, 2008 1:08 PM . Please help me . L. of New York, NY December 7, 2008 This company proceeded to place a very costly add in the Verizon Yellow pages without any authorization, neither written or spoken from me, the business owner. This in spite of the fact that I tried to communicate my objection to the sales manager assigned to my account. On November 3, 2008 my practice administrator, spoke with Charlie, one of IDEARCs customer service representatives, who indicated that typically a certified, return receipt letter is sent out which states that the advertisement will be placed unless otherwise requested by the business owner. At this time he was unable to find a signed receipt and he opened up a claim with number. I never saw this letter. Charlie also confirmed that had never opened up a claim on my behalf at the time that I complained to him about having placed this ad without my expressed permission. At this point IDEARC has placed this account in collection with Allied Interstate. On November 5, 2008 I received a call from another of their customer service representatives who proceeded to say that because their contract states that they will continue with the advertisement unless they receive a written notice to the contrary they have a right to do this. Needless to say this is an abusive business practice that should not be allowed. The of Glen Rock, NJ December 4, 2008 It has recently come to our attention that although our contract with IDEARC Media Corp. ended in 2007, we are still being billed for services we did not receive. Janice of Glendora, CA July 16, 2008 Idearc took over the advertising for Verizon last year. We did not sign a new agreement with Idearc. The ad was the same. Last fall we were contacted by their sales rep twice, and each time we made it clear we did not want to advertise in the Yellow Pages in the new directory. The last payment billing I paid, I wrote 'final' on the check and voucher. I wrote a letter in May 21, 2008 to Idearc because we continued to receive billings on a new contract. At that time the new phone book was not in our possession. They told me I did not notify them in time and the new contract stands as is. I asked Idearc for a copy of their policy on cancellations and to date have not received a copy. I did not sign any papers authorizing the new ad. In the past Verizon would always send out a new contact for authorization and would never publish an ad without that authorization. Idearc apparently has no policy in force and does what it wants to just to keep the ad in the book. Bruce of Long Beach, CA June 29, 2008 Bruce of Long Beach CA (06/29/08) Denise of Oswego, IL June 6, 2008 They lie and mislead you to what you get and pay for and sign you up for a year for. Also they will renew you with out you knowing. I was told I would pay a 1.00 per lead and 35.00 a month for the service, which is not true. It is a pay per click which is every time some one clicks on your name which there is no way to verify that. And the prices are not true, and they put you with google and yahoo with out telling you and it is free to begin with if someone finds you on those search engines anyways. They do not like to respond to you when you try to get ahold of them to cancel about this. Greg of Staten Island, NY April 16, 2008 I signed up for Verizon Superpages sometime in 2003. After receiving terrible service i canceled my service. Two years later i receive a bill for 486.83 in the mail from Idearc Media along with a letter threatening to send me to the collection agency. When i asked them how I owed all of that money, they said my account automatically renewed (even though i called and canceled) and that my credit card was not valid. So they let the bill build up for all of this time without even notifiying me of it. Toni of Myrtle Beach, SC March 17, 2008 I have a small business and have advertised with Verizon for about 12 years, but since they changed to Idearc Media I have had nothing but trouble trying to get my ad changed since my business has changed this year. Demonica Gray was the sales rep that I was given. I tried for 4 months to change my ad, with no success. Now that it has gone to print, it is incorrect. They are now telling me--too bad--I still have to pay for a product that is not satisfactory. I made numerous attempts to have this fixed. Ryan of Woodstock, GA February 28, 2008 I agreed to do business with this company with a 30 day no questions opt out if there was any questions... I received the info pack in the mail which I reviewed immediately and found all our phone #'s were wrong they were going to publish in my behalf. there were many more incorrect type issues as well which would have left me with out any exposure to the public I was advertising to. Red Flags went up for me major right then. So I went online and did some research about this company and found they had many unhappy people out there complaining about similar things. I followed the cancellation process listed in the fine print ( which only noted 14 days opt out ) with in the 14 day time they allowed. I tried there fax #'s for days along with wrote a letter and sent plain mail and certified at the same time noting the reason I wanted to not be a part of the company on a copy of their own contract. I Did finally contact a woman with their company and received a confirmation of cancellation within the time period. I am still receiving new invoices monthly which are increasing and none of the phone numbers work as listed for me to contact. I have left many messages with no responses. Advertisement
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