Insperity Reviews

Dealing with these people is as enjoyable as a root canal without painkillers. 2 years of emails and phone calls to get something as basic as a form mailed to my residence and this appears to be impossible. If you need to reach them via phone good luck. After having to give SS#, DOB, address just to be connected to a person the chances of speaking to that person are slim. The most likely scenario is the receptionist will contact the person you wish to speak with, that person will relay a message to the receptionist who in turn relays back to you. Forget direct communication. My personal experience has been these people are a joke of a company with little to no knowledge of how or what actual customer experience actually entails. I realize this is just my opinion based on my experiences but they are nevertheless MY experiences.

I am submitting this review and complaint to document a deeply concerning experience with Insperity that resulted in billing disputes, material misrepresentations, and—most critically—the withholding of payroll and compliance records required for a state audit. This review is factual, not retaliatory, and intended to inform other business owners evaluating PEO services.

If I could give them zero stars I would. They fired my small business as a client out of the blue after 4 years saying we “no longer meet their risk tolerance”. Zero workers comp claims, zero HR complaints, very low usage of their services. My company is growing, with excellent financial performance, and very little employee turnover. No explanation. Just dropped. Left us scrambling shopping for group health, dental, vision, EPLI, workers comp insurance, switching 401k accounts, migrating payroll ABs what little services they are still willing to provide at the 11th hour. Our sales rep was very apologetic and always helpful, but the overall company is terrible and I will now tell the many business owners I know to avoid them at all costs. At a minimum, don’t ever trust that they will renew their contract with you. Be proactive well before renewal time to avoid the awful situation they left us in.

We used Insperity. I got laid off without being reimbursed for over a year's worth of trade work. The agent who was supposed to handle it did a horrible job by postponing meetings and being consistently tardy to her phone calls and appointments. She is as unable to answer if it was lawful for my termination without being made whole. I've reached out to insperity numerous times about this but they won't call me back. We're talking 3-4 months and potentially 10s of thousands of dollars. I will be handing it off to an attorney because insperity refuses to fulfill their legal obligations. Stay far away from this company..

We switched from another PEO to Insperity in Sept of 2022. The onboarding process was so difficult that three weeks before the switch date, I told them just to stop the whole process. My sales guy talked me off the ledge saying that the hard part was over. 97% of the process was now complete. Just hang in there. So, I did. It was the worst business decision I've made in years. Three months into the payroll service, I was preparing to do my taxes and realized that they had my business classified wrong. (Had me as a sole proprietor versus employee of an S-Corp.) So, they hadn't been taking any payroll taxes out of my paychecks. When I asked them to correct the problem, they said that they couldn't fix any past paycheck problems and claimed it was my fault for filling out one of the many many many onboarding documents incorrectly.

I took a moment to look at all the 1 star reviews and they are pretty on point. Sounds like we have all been treated the same. Salesmen selling how great Insperity will be but once they get you onboard (which took around 3 months for me!!) They just turn and burn. Salesmen both told me they would send me some business but it was just a lie to get me past their incompetent team who onboarded my company. Tax people screwed up my 941 and then blamed my last payroll company and when we double checked then they pointed the finger at me for not giving them the right information which also was what did it for me.

We switched from Insperity PEO (WO) side to Non PEO (WX) Insperity due to changes in our workers comp insurance. We decided to keep with Insperity since I thought it was going to be an easy transfer as they stated it would be. It has been nothing but a headache and now all of our support team that's supposed to be there for you after implementation is unresponsive. I'm sitting here tying to process a payroll and can't because I get a hold of anyone for a question. I saw on Yelp that they have 44 reviews all with 1 star and the same complaint I have. The Insperity PEO company was great because you a dedicate contact to answer all your questions. The Non PEO Insperity leaves you in the dust!

As an employee of a company who used Insperity I would seriously warn buyers to be aware of how they treat people. Their failure to communicate during an employment verification process left me without insurance. They kept changing the requirements and not telling me where I could find forms they sent which were next to impossible to find on the portal. Employers, if you want your employees to twist in the wind with Insperity's incompetence, have at it. If you want a company that takes care of your employees, look elsewhere.

We use all of the HR solutions with Insperity and they do a great job and there's always somebody available. We have a rep assigned for each thing -- payroll specialist, HR specialist, and they're very easy to work with and easy to get ahold of.

I always have good interactions with the customer support of Insperity. They have always given me what I need. Everything's been good. We utilize the 401 investment with them and the online time submission. It's nice not having to worry about doing all the taxes myself and all the health insurance for my payroll. And that really helps me out and saves me time. They get everything handled and they're always on time. My rep always either calls me back if she doesn't pick the phone up, or emails me back whenever I need to. She helps us a lot. I've recommended Insperity to other people.

Insperity is a knowledgeable source for all of your HR needs. They handle our benefits, insurance and payroll. We don't have an HR or benefits department and they make sure we are aligned with all of the state requirements and hiring. Their customer support either by email or by phone has been very good.

We needed to have a service that would provide us with payroll and benefit services, and Insperity is top-notch in that regard. Our primary work with them is the payroll function. And as a PEO, we are making use of the benefits that they provide to us such as medical, dental, and vision plans, and their 401(k). From our perspective, getting everything in one stop is ideal. It's a small company, we're all salaried professionals, so payroll is very easy. And having one provider who not only calculates and takes care of all the tax filings for us, but also withholds from our employees pay for the employee portion of insurance and contributions to 401(k) is really a great time-saver for us. We don't have to set up journal entries and extra disbursements to third parties. It's all taken care of in one process. So, that's really ideal for us.

When we got quotes back from two PEOs, Insperity had the better proposal for us. Also, we'd like to stick with Oxford or UnitedHealthcare and Insperity was one of the not many PEOs that has UnitedHealthcare as an insurance carrier. It was working out very well and we didn't have that many complaints overall. But we ended up leaving because their renewal came up too high for us. We had asked them why the increase was so high and they tried to work with us to try to reduce the cost. Unfortunately, it was still too out of our price range.

We were hoping to keep our administrative staff as small as possible and Insperity took care of everything. They handle our medical, dental, 401(k), life, and short-term and long-term disability. They take care of everything. I, being the only administrative person, didn't have to touch HR or payroll at all. And it was a little bit more robust than ADP. It even included employee handbook assistance and extra perks in their marketplace. It was the most comprehensive product we found. Also, they've always been excellent. We've never had an issue. The only negative thing is, it's expensive. We could get cheaper service elsewhere. But we've felt that because of how much we're getting out of it, it's been worth it so far.

I had a major problem with Insperity last week. My personnel changed and the person that is now handling our payroll doesn't do as good of a job.

I was very unimpressed. Insperity lacked customer service a little bit. Some of it's nonexistent. Also a lot of things in the website are convoluted to get to. I'm not in love with that aspect. There are things buried within windows upon windows. It's not super intuitive for the user in all cases.

We have a great experience with Insperity. It's a good company. Sometimes when we have problems, I would contact the payroll specialist. I like their services.

Insperity is a good company and we are happy with the packages they offer in general. The payroll is very professional as well. There are things that can be improved though. With the phone calls, they're responsive and highly informative but when sending an email, sometimes it takes too long. Right now, I have an issue with their dental services that are ridiculous, approving things. But they will investigate it and I hope they will solve it.

Our firm has been with Insperity since 2016, and they serve our purpose. The HR solutions are on an as needed basis. Right now, it's payroll. It’s mostly the one that we use, but they're also the outside record keeper for our 401(k) retirement plans. Our group health plan is through them as well. We're a small professional services law firm, so having a PEO is a great benefit. We have it all in one place as opposed to dealing with a couple different third party providers. There are times that I feel like Insperity is not geared for professional services, but the service that we receive from them is really good. I really like it. I really appreciate their system and the people that I work with.

We looked at three other companies and Insperity had better personal service. We called them up, then they connected us with a sales manager that was assigned to our case. He did a video teleconference where he walked through all of the benefits, answered all of our questions, gave us quotes, and gave us a week to think about it, then he followed up a week later. We renegotiated the price. We use the payroll and onboarding services, and we recently used the termination as well. The processes are easy, and the customer support is good. I haven't had any problems. Insperity gives a small corporation the capabilities of a large corporation.

We've been with Insperity for a little over a year and they work really well. They've helped me out with the personnel information. So, I've been really happy with them. We went from a company that was 1099 to a W-2 with benefits. We're using payroll and benefits. The employees are happy they've got benefits. Overall, I'm very satisfied.

The hiccups are mostly with the health insurance. The only option is United Healthcare and it does not have a good reputation. I would prefer some other better insurance that we used to have.

Customer support is very well. I have a team that's set just for me and they're always available in assisting me whenever there's a need. All I have to do is pick up the phone. I enjoy the service and I enjoy my team. I wouldn't change anything.

Insperity's website is not as intuitive as it should be. I call when I get confused, and every time I've spoken to a person over there, they walk me through on where to find things that I'm looking for, and that's been helpful.

We process our payroll and our benefits are all through Insperity. We did have a handbook created for us. Unfortunately, it wasn't adequate for the type of industry we're in so we weren't able to use that. We also do our work comp through Insperity. We have our direct person, whether it's something with payroll or HR, that we go to and usually, we get a response back within a day or two. Their website is very user-friendly. Insperity has been beneficial as far as the full-time employees. Unfortunately, we're not able to do our per diem or our expenses through there. The other thing is we have a lot of 1099 contractors come through us, and we're not able to process that as well. So, that's a big drawback for us.

We're a very small agency. In 2010, we started searching PEOs and interviewed several and then went with Insperity. The liaison that I have who deals with our agency is very helpful and always available. I leave a message occasionally. She's quick to get back. Our payroll representative over the years has been great. The main number that we call for benefits is not always as helpful as they could be. They need more people. Usually there's a long hold time.

Our business was growing and we didn't have someone in-house that was knowledgeable in HR services. Insperity seemed to cover all the bases that we needed taken care of without someone having to handhold and they helped us streamline the process. But we ended up leaving because COVID affected us. We only had a couple employees, so we didn't need them anymore.

We've been using Insperity for about three years now, and we enjoy the HR management aspects of it. The website itself is very easy to navigate and find answers. And any time I've had to call Insperity, everybody's always been super helpful. Insperity runs our payroll and benefits like insurance benefits and retirement account. It's freed up a lot of time. It's made it easier for us to find insurance, and it is a lot easier to provide a retirement account. We're a very small business. So, that wouldn't be possible otherwise. The safety features of Insperity have been very helpful. We work in construction. So, having up to date safety information has been good. It's just sometimes we have some difficulties with getting Insperity to talk to our accounting system in QuickBooks.

Insperity has been great. I just have to shoot an email and I get a response quickly with any changes or questions about bonuses or health insurance. They take a lot off my plate. I have 1,500 employees under me so it's nice not to have to do everything.

We were leaving our current PEO and we were looking for one that specialized in small startup businesses. The sales process with Insperity was positive, informative, and very friendly. They tuned their sales pitch to what we needed and they didn't waste my time. We're a very small company and what we can't do, we go to them. They have helped us with our handbook and they advise us when we're taking on a new employee as far as what we need to stay in compliance. They also help in navigating employment laws. We recently had an employee move and we wanted to make sure that we knew what we needed to know about this state. We will be hiring in a few months and they've offered to help us with job descriptions and things like that. Also, they monitor PTO. They have a PTO accrual portal that helps us from both tracking employees, time off, as well as for us to track how it impacts our books.

I recently got added on, from being a basic employee to being able to manage the company side of it, and I dealt with Insperity. Through that process, their reps were very helpful and the process went very smoothly. But a lot of my employees have trouble getting through and speaking to some of the people that they need to. There's a long wait time, then they put the call back in and they get a call back when they're busy.

We were looking for a PEO in general because we thought it would save us some money and give us more services and our broker led us to Insperity. They went through everything and answered any questions. We do our payroll and health insurance through them. The support is good. Any questions I've had, they were very responsive. I usually get an answer back within a day. Insperity makes things a little easier. So it frees me or my staff up to do other things. Health insurance is relatively inexpensive compared to doing it on your own and you save money overall on everything else combined in one package.

The sales process with Insperity was good. Their website is relatively easy to navigate. There were a couple of bumps in the road as any start ups, but they were minor and were fixed quickly. We utilize Insperity's health, dental, and payroll services. It's a good spot to have everything lumped together. The employees like the interface as well. They're able to see paycheck stubs and everything online quickly.

We do payroll benefits with Insperity and the customer support is sufficient. They get problems resolved within a couple of days, depending on the issue. Working with them has been relatively positive on my business and I recommend their service. It could be cheaper though.

We've been with Insperity for about 15 years. They're on top of everything. They're so good. We hopped on because of the medical platform. We were a small firm, and it would put us in a bigger group and we'd get a better rate. We're a brokerage firm. So, they help keep us up to date on any changes. We use payroll with them. We've hired a few people through them. They've helped us look for new employees. The medical platform is the biggest part of what we do through them.

I use Insperity for their payroll, 401(k) and benefits. They've made doing our payroll easier and the benefits are good. Their customer support has been good as well.

We like Insperity's fee structure and customer service. There was an initial salesperson that reached out and did a presentation. After that, there was a series of meetings to get to know the platform better. Then we discussed the fee and financial arrangement after that. It's been a good experience. I would recommend looking at Insperity if others are in need of services.

We needed benefits and payroll. We use the full package through Insperity. We pay for stuff that we don't want and need, but we have the full package and Insperity has been important. Employees are the most important thing, and I think that comes with any PEO. It's very expensive, but it's been a good impact to our business.

I started with my previous company with Insperity back in 2013. Then when I moved to the new company, we chose to go that route because it had been successful at the other company. We use it for payroll and the benefit coordination. We don't do a ton of things with Insperity and probably underutilized it. The only people that the owner of the company deals with every two-week basis when we do our payroll deal are the team that handles our payroll. So, we don't use it as much as other consumers do but it's a safeguard for us. At least we know that our taxes and payroll and benefits are coordinated.

We have a good relationship with our account managers at Insperity. We do HR services and payroll services with them. They've all been very knowledgeable and helpful. They usually respond within 24 hours. If I have any questions or need advice, I'm able to reach out to the people on our account. It's expensive but we get a good value for what we pay for.